Butterfly Cleaning

Unfortunately I was not overly impressed with the post-​reno clean-​up job the your team of three ladies did. I was under the impression they’d be arriving around 1pm they called at 1pm and said they’d be there in 1.5 hours. They arrived at 2:30pm.
The cleaners agreed with the higher end of your initial quote ($ 250) before the job began and I ended up giving them $ 280 when the job was done. Big mistake! Most of the points I mention below were not noticed until after they had already left for the evening.
When I received the phone call to come up and inspect the house one of the the kitchen cupboards were still marked heavily with drywall dust and although the floors were mopped they still appeared mucked up and streaky.
My biggest problem was the pristine brand new stainless steel sink. There are visible deep scratches on the bottom of it. This is an expensive sink that my husband paid good money for and takes great pride in. For this reason, before the job started, I mentioned to please be cautious of not scratching the stainless sink and stainless appliances (You spend a lot of money on a new kitchen and you really put your faith in someone else cleaning it for your for the first time). The sink scratches were of course denied by your team and I realize without pictures my hands are tied and this is something that can not be proven. They assured me they used a soft cloth and liquid soap and didn’t put any rough buckets in the sink. However when I walked into the kitchen when called for inspection the mop bucket was in the sink and when the job began one of your ladies immediately put Comet as well as a liquid soap into the sink (this alarmed me and this is when I mentioned to be cautious).
As it turns out later that evening I was up there wiping inside and outside of cupboards that I thought were already done by your team. Still lots of post-​renovation dust found on the outside ledge corners of the shaker style kitchen cupboards.
The tops of the door frames were obviously not cleaned as I ran a damp cloth along them and the cloth came up white with lots of drywall dust.
The master bedroom carpet did not appear to be vacuumed — and if it was, the vacuum is not powerful enough to pick up small bits in the carpet.
I’m not sure if there was a misunderstanding about the en suite bathroom (bathroom is only half finished — no bathtub, just a sink and toilet) but my husband noticed the toilet still had a bit of a red ring around it as well. They sticker was not pulled off that window so I suspect it wasn’t touched.
One of the ladies left her rubber gloves on my living room cabinet with a bunch of plastic that had been peeled off the front door windows. The peel job was horrible, still lots of plastic left around the edges. If there were troubles removing it, it should have at least been mentioned to me.
My husband found balled up window stickers thrown down the stairs as well.
Overall, it seemed like a rush job. It was done by three people in less than three hours (finishing before 5:30pm). Definitely not a post-​reno/​move-​out cleaning job.
And one more thing, you should probably let your team know they should close and lock all windows when leaving, just as they were found beforehand.
We do a lot in the renovation and rental unit field. It would have been useful (and beneficial for all) to have a company (such as Butterfly Cleaning) to recommend to our other friends in the field. It would have been nice to find a company that we could use for ourselves when showing our rental suite. This will not be the case with your company.

great job, no issues, definitely reccommend them!!!11

Erika and her team are absolutely fantastic! We needed to get our apartment cleaned in advance of our move-​out inspection and after doing lots of research into different options, we came across Butterfly. On their website, they talk about their values of being an honest small business with a focus on move-​out/​move-​in cleaning. They absolutely deliver on those values!
They were on time, arrived with all of their cleaning supplies in tow, and went through a detailed checklist with us before they started. Once we confirmed all of the work, they started right away and had our apartment cleaner than when we moved in!
Our landlord was so thrilled with the work that she took all of Erika’s business cards to keep on hand and make them available for other tenants in the building.
We would hire Buttefly to clean in our new home without a second thought and highly recommend their services to anyone looking for a friendly, affordable, and thorough clean.

I highly recommend Butterfly Cleaners. They accommodated an emergency cleaning for me on short notice and did an excellent job. They had a checklist and a plan for each room. My tenants were fully satisfied, therefore I am as well. Professional service and extremely friendly. I will be using them again in the future for sure.

I should let it be known that I have a bi weekly cleaner that comes regularly so, my home is not unkept, or unusually dirty by any means.
We needed to have the place cleaned without much notice and our regular cleaner wasn’t available so we hired Butterfly cleaning services. Set fee was $ 185 plus tax cash or cheque.
Out of everything I listed further down, HERE IS WHAT WAS NOT COMPLETE:
The underside of one of the toilets was clearly NOT cleaned
–the two small couches were NOT Vacuumed, swiftered or swept in any way underneath
–some baseboards/​window sills were NOT wiped (all of which were easily accessible)
–The shower floor and toilet basin had (their) hair strands in it, along with the shower floor having bits of dust specs. Also, very lightly cleaned, soap residue still left.
–the floor had very visible marks that were so easy for me to clean it was surprising they didn’t attempt it.
— some easy to clean marks on the counters were not wiped.
When they had arrived I was very specific and requested that they focus on the:
kitchen /​bathroom, wipe baseboards ledges and window sills, floors, and «if» they had time to do some light housework additional dusting and some light housework things like making the beds up (even though sheet were cleaned and on and just needed to be fluffed.
All of this is not even including things like the closets not being vacuumed, cupboard under the sink not being cleaned, garbages not emptied, which to be honest wouldn’t bother me IF they had completed the other things.
They called after 1hour and 45 minuted to say they were done early, and since I couldn’t make it back much earlier than 15 minutes, I requested that they do a few more things while they waited for me. (I was paying a flat fee so it made sense)
I will say that they came back later that day when I called to express my concerns, but Rosa was clearly irritated and ended up saying, «that’s enough, we have done enough», and left quite rudely.
All in all, for the price the quality was very disappointing and we have yet to hear back from Erika regarding our experience.

Butterfly Cleaning has an amazing team. They did a fantastic and thorough job of doing 2 move out cleans for us. Every inch was cleaned. They made sure I was happy and cleaned according to the tenancy move out check list. Very friendly and really care about their work. I would recommend Butterfly Cleaning to friends and families and may even find a reason for them to come clean again!

Erika and her crew came and helped me out within 2 days of my call.
I needed to get my apartment cleaned asap to clear the rental inspection and they all worked wonders. They followed the BC Tenant Act checklist to a T, and they proved it by the end of the cleaning.
They did a fantastic job and I could not of been happier. They are professional, hard working, dedicated individuals. Cleared the inspection.
Thank you !

DO NOT USE BUTTERFLY CLEANING! They promise a thorough cleaning, that they are the most professional cleaners, that they will come for 3 hours for a one-​bedroom apartment with two people. Firstly they were late, and they did not call me to let me know; i had to to call them to ask where they were; they showed up two hours late. And then they were in a big rush as they had another job they were late for after mine. So they stayed only 75 minutes (with 3 people), instead of at least 2 – 3 hours. In Summary: they did not do a thorough cleaning at all, leaving many surfaces undusted or uncleaned. They did not wash the floors under the couches in the living room and under the bed in the living-​room, as they had promised. They complained that the kitchen was very dirty and required «heavy-​duty» cleaning, not usually included. Anyhow, definitely not worth the $ 185 I paid. RIP-​OFF, and dishonest service.

Great cleaning service! Very friendly & personable from the 1^st phone call down to the last dust bunny cleaned. They are a small locally owned business & I was happy to support them.
My old place was definitely a challenge and they did an amazing job! Erica @ Butterfly Cleaning loves her job and it shows in her work! I highly recommend her for big spring cleanings, apartment move outs, or weekly touch ups!

I used Butterfly Cleaning services for moving out of my apartment. They arrived on time, were friendly, and got to work quickly. When I came back, everything was spotless, and I passed my inspection! I’m so glad to have gone with this company. It was well worth it.

I used Butterfly Cleaning for move out cleaning services. We were moving out of a 2 bedroom condo in Downtown Vancouver. They were awesome! Arranged with Erika who was very friendly. On cleaning day, four women arrived promptly and immediately got down to work. They were very friendly and most importantly did an incredible job cleaning… they pulled all the shelves and drawers out of the fridge to clean, and even got stains out of carpets that had been there for 3 years! Was well worth the money and stress we saved by not having to worry about our own cleaning during our move.

I have never left a bad review but these people were so horrible that I had to.
I spoke to Erika on the phone and arranged for two cleaners to come to my place and clean. Two ladies came and I took them to my underground parking and let them park for free.
From the get go, the older lady (Erika’s mom) was rude and wasn’t there to work. They took my dishes out of the dishwasher, cleaned the bathrooms and charged me $ 170. That’s all they did I am not over exaggerating! When I asked if they vacuumed they lied to me and said yes but it was my vacuum that didn’t work. I have a top of the line Miele vacuum! They barely vacuumed and mopped. She again lied to me about mopping, they just spot mopped. I asked them to vacuum under my bed she lied and said she did. After she left I had a look and it was full of dust.
They were there for a little over an hour. All they wanted to do was get out of there. I asked how much I owed her she said $ 175 including tax. I said how much was it without tax she said $ 150. $ 150 plus 14% tax is 171 $. She lied to me again! On top of that she refused to give me a receipt. She asked for cash, she charged me tax and didn’t give me a receipt.
They were horrible! Absolutely horrible! Do not, DO NOT hire these people. They don’t care, they just want to rip you off and get out. They don’t even deserve that one star! These people should have their business license taken away.

We hired these people to clean a 640 sq ft apartment in the west end after we moved out after selling our home. Part of the sale negotiations were to have the place «professionally» cleaned. When I spoke to Erika at Butterfly she claimed they were different from all other cleaning services because they actually moved and cleaned behind the refrigerator.
Our realtor dropped by as they were cleaning and was not impressed with the service, to the point she made them aware of things the cleaners had missed. The crew leader got a little upset with being told that some things needed to be cleaned again and seemed to be more interested in getting out of the place and onto the next job.
After the cleaners left the realtor came back in and called to say the cleaners had still not cleaned behind the refrigerator and did a poor job inside the refrigerator itself. She took some photos and sent them to us and then proceeded to clean up some of the areas herself. She called us and sent the photos and when we saw the area around the fridge we decided to go back and clean it ourselves. No way were we going to let the new owner have to deal with the mess behind the fridge. We pulled the refrigerator out from the wall easily and cleaned the back and the floor area.
Someone from Butterfly called us to say that they could not move the fridge because it was to heavy and awkward. IT WAS ON ROLLERS and my 130 lb wife pulled it out. I only helped her to make sure the water line did not get damaged.
When I talked to the crew leader she was more interested in defending her work than making the situation right. Obviously these people do not know how to deal with customers who simply want the service they paid for.
They offered to go back, but what was the point, we had already cleaned up the mess they did not clean properly. Erika contacted me saying she wanted to make things right and when I asked for a partial refund to compensate us for driving from South Surrey back to the West End to clean up what they missed, my query to this day has been unanswered.
All in all, poor service, not professional in the way they deal with clients and would suggest you look elsewhere for a cleaning service.