Prices seem great, until you learn(as I did from the sales staff) that most of the items in the store are refurbished. As far as I could tell, nothing was clearly marked as such. I only discovered it when I asked a cashier why my keyboard did not come with batteries, even though it advertised that it did on the box. «Factory Direct» is a funny name for this place, considering that most items are apparently refurbished. More like«Factory to Consumer to Warehouse to Consumer Again Direct.» I went to the location on Bayfield Street in Barrie, and I won’t be returning.