Canadian Tire

I have no problems with the store itself, the rating is a reflection of the automotive centre. It used to be good, very helpful staff. I had an issue with the windshield wiper motor, fixed it, no issues. My hood latch seized open, drove it in, they fixed it and showed me how to fix it myself for free. However, the last year and a half, my family has had nothing but horrible service there.
My husband got his brakes replaced, and continued having issues with them. Took it in again a month afterwards, and the guy on the phone said that they were «worn through already» and that «they would replace them for free.» Right. More like they didn’t even replace them in the first place. Then once that was done, had more issues with brake noise. Brings it in, the calipers are seized. I am very surprised that brake work, and brakes can be replaced (apparently replaced twice) and the calipers cannot be inspected. So, they were fixed. Still has issues. This time we bring it to another brake place, and apparently a special coating is supposed to be applied as a last step of a brake install, and this was not done. This caused friction and noise. Applied the coating, no issues since.
Prior to this experience, I also had my brakes done. I noticed a burning smell after highway driving, and then I noticed that my back right tire hub cap was burning hot. Brought it in, calipers seized. Had to get them replaced.
We had not planned on using this garage again, however I took my car there to have the winter tires put on and an oil change. They drove it in right away, said it wouldn’t take too long. 2 ½ hours later, I go and check. Still waiting on an oil change, but they say it will be not too long. I waited another 40 minutes, walked home. It’s now 5 hours since I dropped it off. Not done yet. Yup, never going here again.

Probably one of the worst experience yet at this Canadian Tire. 499 main St s. And Steeles Brampton Ontario. I will never recommend Canadian Tire again. I went in there for a simple service. And all I got was 1) attitude and wrong information by a cashier. Then when I was in auto service. It didn’t get any better. 2) lack of knowledge of who was the correct person to help me with what I needed done. The person at the auto desk didn’t acknowledge me. He wasn’t able to assist more than one customer obviously but the least they should do is acknowledge you and give how a time frame of when they will get to you. 3) finally I was told I needed to go to servicing. Some big fat guy was on a personal call. Didn’t even ask what I needed. So I went to the cashier in auto services and she was the only person who got to the bottom of trying to help me. Even then she was confused as to why I was told to come to auto service dept. When all I needed was a bicycle repair. Making a customer wait unnecessarily and not giving correct information is a total waste of time. At the end of it all I didn’t even get the service I needed. I came out so distressed with a poor experience of Canadian tire. This is why I would rather go to home Depot, Rona, Lowes etc. No one ever knows what they’re doing at Canadian Tire. I hate that I had to walk in there and waste 30min. I’ll be sharing this in Twitter and Google. I would have loved to share a good experience but it seems that Canadian tire doesn’t feel it’s appropriate to invest in quality training for their employees. No one there knows what customer service means.

This is a great location, always friendly and helpful staff.

Recently visited this place to buy cables to jump start a friends car. Will be brief because we were on a mission so I didn’t stick around to check everything out. We didn’t even ask for help but I guess that speaks volumes. A) Canadian Tire is pretty set in it’s layout. I just walk in and kinda know where things are. B) There are never really a lot of sales staff near the entrance to assist you, but I have to think there are customers walking in there who don’t know their layout.
We were beset though by Canadian Tire promo people, running a promo. It involved a ticket where you input a bunch of info at one station of 10, only to then find out the game to «win 5000 in Canadian tire $$» was actually at another stand where they had only 3 stations. I want to say its a scam to get your info but really, I should have seen it coming. Got impatient and left the place before I got to the 3 station section… i’ll never know if I would have won and now its just eating me up inside… so you lose some stars for that Canadian Tire!
I had the conversation with the friend who’s car needed to be boosted about whether being Canadian or having Canadian in their name, makes Canadians more prone to shop there… I’m of the opinion that it doesn’t matter… they could change their name to tire, it wouldn’t impact the majority of consumers. Am I wrong?