Best Buy

So went to the new best buy in burnaby… the only thing new is the physical store… still walked around with no one asking me if I needed help, passed by 5 associates that were wandering around. Ended up buying something on a whim only to find that I can’t use it. I would have known that if anyone helped me. So in short if you want to talk to nobody until checkout this is the store for you!
I give 3 stars because I love new stores. :) the rest… well up to you!

Wanted to buy a camera. Waited 20 minutes for help only to be told their display camera’s cord isn’t working & that I can just buy it & return it if I don’t like it. What a waste of time.

I had been looking for a new monitor and keyboard for quite some time now. I recently found the ones that I wanted on the bestbuy website.
Came here in the middle of the day and it wasn’t busy… actually my sister and I were quite surprised how slow it was.
I found the items that I needed and pretty much stood there as there were no salespeople to help with my purchase.
It was quite frustrating when I am ready to buy and still had to run around the store like i am begging for them to take my money. This reminded me why I had stopped coming here for so long. Not impressed at all with the service.

Waited for more than 10 minutes to get helped! It seems like all of the employees are hiding.

I walked in ready to buy a tablet and went straight to it; it was the easiest sale ever. Yet at least 5 sales people saw me looking around for assistance and nobody approached me. The sales people refuse to make eye contact with you even if you’re right in front of them. The cashier that finally retrieved our stock rolled her eyes and made it seem like a burden to be taking our money.

Terrible service. Waited 15 minutes and had 12 employees dodge me. I wanted to get a GPS and left without speaking to anyone. Obviously the manager is useless and employees are not helpful. Horrible.

I personally was not impressed with this Best Buy. I was never asked if I needed help, which I did. And when I wasn’t asked I went searching for an employee and couldn’t find one anywhere around me!
Also, I can’t stand these large chains when they don’t have the decency to supply parking for their customers! I’m about to spend a lot of money, the last thing I want to worry about is finding change to pay for metered parking because it didn’t accept credit cards or use the parking app!
Any Who, next time I’d skip this one and go to another one even if it was out of the way…

Reserved. ideal image HP 61XL Black and HP 61XL Tri-​colour Ink Combo-​Pack (CZ138FM#140) — Refurbished .twice.drove there, paid for parking. Looked everywhere. Customer service said it wasn’t there, and that this happens a lot, seemed very disinterested in my problem. Wasted my afternoon!!!
NOT IN STORE AS RESERVED.

In Vancouver, we don’t have a lot of choices if we need to buy any electronic devices or small appliances.
Best Buy is one of chain store and price guarantee protection shop that we always go.
On Sat afternoon, it wasn’t busy in the store. However, no one really come to us and ask for help.
We’re looking for tablet over 10 mins but sale guys just busy with other customers. We left without waiting afterwards.
Is that the way to do the business? If so, this location never get my business!

I don’t like best buy in general (seems to usually be poor service) but today they annoyed me enough to write a review, which I had to sign up with Unilocal to do. I called this Best Buy to see if there was still stock available for the game swap promotion, and they assured me there was and I would get a game if I made the drive (I told them 20 minutes). I double checked with them because I did not want to drive there for nothing. Sure enough, I arrive and they said they are sold out unless I had a reservation — which was not mentioned to me on the phone at all. Not going there again.

Had $ 300 dollars burning a home in my pocket and needed to do something with it. Bose speaker was on my mind.
Asked a gentleman for help and he said he could radio someone. So I waited. And waited. And waited even more…
Finally asked a different person, they gave me the same response. I waited. And waited and waited even more.
I looked around for an alarm to set off in hopes someone would come running. But I couldn’t find something to set an alarm off.
So I finally left and waited to the next day to buy what I wanted from somewhere else.

Not sure why so many people have problems with big box stores — Best Buy actually does a pretty decent job.
Parking is available underneath in the parking lot, but it’s not free at all. Not even for paying customers. May I suggest the side streets behind the store. This would be my 1 complaint. (hence 3 stars out of 4) Parking validation with a purchase over $ 10 or something would be reasonable.
My experience is actually with the online site, with this store as the pickup location. After the website returned an error and I accidentally ordered my item twice as a result, someone from the store actually called me within 5 minutes to see if I really wanted 2 items. I was pleasantly surprised. Special mention for the prompt follow-​up.
With my order corrected, I walked in. There is a dedicated lineup for online orders. It was pretty straightforward. I had my item within 3 minutes. Quick and painless.
The rest of the store is quite typical, with everything sorted into coherent sections. My one complaint was that the store seemed understaffed — I was going to buy something else, but changed my mind after being unable to locate someone for 10 minutes.

We stood in the apple section of the store for 10 minutes without a single soul coming to assist us. We went in to purchase an iPad, knew exactly what we wanted, BUT had no one to help us get it out of the security casing. We wandered a few sections, still no one that worked there, and then we wandered back to the apple iPads. One employee looked down the aisle at us, we made eye contact and they saw us waiting, but they walked away as we waved for help. We got bored and picked up one of the iPads to look at it, and accidentally set off the alarm and after about 2 minutes a different employee finally came over.
The employee didn’t say a word to us, except to ask us to step back so they could turn off the alarm, and then they walked away!!! We were in awe. So after standing there for another minute waiting, we purposely set off the alarm to get someone to come back. Finally after a few minutes of the alarm sounding someone else came over and we told them we set it off purposely to get some help.
So the employee goes to get the person who was responsible for the apple section we were in. Guess who it turned out to be! The original employee who looked at us standing there and walked away. The guy was completely useless when he did help us, the entire experience almost made us leave and buy somewhere else. We were literally in the store for a half hour to buy something that should have taken 5 – 10 mins tops!
I’ve had amazing experiences at other best buys, and I have been to this location twice and it was awful. It was like no one worked there!

I’ve shopped with the Best Buy company for years and never before have I experienced such poor attentiveness towards customers.
I went into the store looking to buy a 3DS. There was no apparent staff member in the gaming department who could help. When I saw a staff member, I asked if she could help me. She said she couldn’t open the case for the 3DS because it’s not her department and she didn’t have a key. But she happily said she could get someone who could.
I ended up waiting about 10min for someone to come but no one came. Meanwhile I could hear staff members giggling and chatting in an area behind the customer service desk. I doubt they were on break since that area didn’t look like a break room or a place for staff to take their breaks.
It’s wasn’t until another customer, who was looking for the same item, asked for help did someone finally come.
I was also looking for a game but it wasn’t on the shelf so when I asked the staff member if they had it in stock, she said they do but it’s lock in the back because it’s a newer title. I understand security reasons behind keeping it locked but the fact there was no display or indication that they have the game was odd.
The selection (games and accessories) for handheld game systems was also small compared to the section for the large console systems.
Anyway for this location, poor attention given to customers, don’t expect any sort of help right away. Clearly this location needs better management in terms of organizing sales staff and keeping them on top of things.
Side note. parking is validated (with a min. $ 5 purchase) if you park in the underground lot. Just show your parking receipt. There are also some metered spots on the side streets. Or you could park in the metro town mall lot and walk across the street.

It’s a Best Buy… it’s close to me… and it’s open quite long hours.
That’s about it.
I echo the many people that can’t find people to help…
I usually don’t require much assistance, but on one occasion I did. I wanted to pre-​order a game for the PS3… there were no pull cards around to take to the cashier or anything like that… it did mention on the website that they were doing pre-​orders… I asked the one person I found in the gaming section about it, and he said he needed to look it up. He went away… looked it up, and told me I had to wait in line at the pre-​order/​pickup counter. So I asked at a counter that said pre-​order and pickups about the pre-​order, and he right away called on his headpiece to ask if the girl over at the cashier could do pre-​orders (umm… isn’t your counter the one for this kind of thing?)… she said she could… so again… off to another line-​up. There were probably about 8 people waiting in line, and only the one girl doing cashier duties (2 at returns with one or two people there, and the mystery guy at pickups/​pre-​orders)… oh well, I guess I wait. When I got up there… she was quick at what she did, and knew what was going on.
A lot of run around for so little result… but I guess it worked out in the end… release date I showed up, paid the rest of the funds, and got my game with little fuss.
Could use a little more work on that run around Best Buy… c’mon.

Went inside hoping to buy a few items (pretty big ticket stuff, too) but couldn’t get any assistance. I mean, the sales staff were zipping around, difficult to chase any one of them down. One guy was on his cell in a side corridor. I talked to the concierge at the front, told him I needed somebody at the department I was waiting in, and he radioed for an associate. Went back to the dept, and nobody ever showed up.
Definitely not a good bit of customer service. I was willing to give them the benefit of the doubt (in case it was an atypical day) but I eventually walked out and went to various stores in Metrotown to get what I came in to get at Best Buy.

Great location, far, far away from the traffic jam by the mall.
Was afraid this was one of the 5 locations BB had announced they were closing due to increasing costs & growing online purchasing.
Though you have to pay for parking on the side streets, as its underground parkade you’ll still have to pay thru those Da Vinci machines, unless you risk parking in the designated stalls for Car audio customers only.
I generally go late in the evenings when it’s not so hectic, can’t believe they still open til 10pm on a weeknite back a few weeks ago.
It’s got everything, too numerous to nag here.

The prices here are pretty good… that’s the 2 stars right there. But if you ever need help looking for something or any help at all for that matter, good luck! You got a bunch of clowns in their little blue shirts walking around doing nothing or talking to each other. What a joke! This place is only good if you know what your’e looking for and don’t need any assistance (cuz there is none!) Not impressed!

I took my computer into the Geek Squad because my computer had a virus. I went in there and the sales associates attitude was very negative. They seemed to be trying to make me nervous like «oh-​oh» and other little snide remarks and body language. Then they told me it would be $ 250 to fix!!! Yeah, right. I took it down the street and the guy said it would be $ 80. Those kids working there need to learn some respect and at lest TRY to show a little more compassion when someone comes in with a computer issue. Just pretend if you don’t really mean it, guys.geez. I also had to pay $ 2 for parking in the lot. WOT (waste of time).
edit: Hmmm, wonder why?

I was extremely happy after my last shopping visit to this location where it was a complete shopping experience where I left a little lighter in my wallet, but valued in many ways from the interaction and the final purchase that was made. I came in here on Saturday, thinking they were closing at 9 (really it was 10PM) and was planning to buy a tv. It is pretty quiet at this location and there were a few sales people that were at the middle of the television department, and when I approached them, this sales representative named Matt helped me out with all my needs.
He was able to describe the product to me, the features, advantages, able to locate the product in their stockroom, and didn’t push anything on me for an extra sale. I still purchased the extended warranty, 4 years, as he knocked the price down to match the 3 year warranty price. Also I saw a competitors sale on the same item, and he was able to discount the tv I was buying, made it no hassle one bit. He explained each step clearly, from even apologizing on the wait time for the systems to update due to adjusting the price of the item, to the wait time of finding the tv in the stockroom. I felt no pressure buying anything, and he was very upfront with everything.
He was very engaging, and talked to me right to the point of helping me put the big purchase in the car. Service definitely does go both ways, and he even said it, and I don’t know when I had this much fun shopping, but I commend Matt for making the whole experience just fun, and hoping that anyone who shops for a tv, goes and sees him to get it done. Never rushed through the purchase, very thorough through the transaction, the price matching, the warranty (my questions on all the coverages), opening the box and looking for any flaws in the tv, cracks, etc. (as he said, the sales person should be the one in the end looking at the tv, as they would know more than anyone else what to look for!) and taking the tv all the way down the elevator and into my car (which barely fit, but luckily it did!).
Next time I purchase a tv (going to be a long time.) I hope I get this kind of experience, but for all you guys looking, come here. Matt knows his stuff, and is willing to go the extra mile to find it, as he even searched the computer for a brand new one for me, but in the end I chose to deal with him. Bestbuy has a price match guarantee to, so look into that, as they guarantee the lowest advertised price which they honored without hassle.