Change

Ladies. This place changed my life. That must be why it’s called Change.
My friend recommended this store when it became painfully obvious that I was wearing the wrong bra size. I walked in, said «I need help.» and that was that. A wonderful lady helped me get fitted, and then made sure the three bras I purchased fit properly. She was very kind, patient and professional.
I walked in wearing a size 36C.
I left wearing a 34I. I know, it’s insane to me as well. I look like I lost 10 pounds.
If you even have an inkling that you might be one of the 80% of women wearing the wrong bra size, I would strongly recommend visiting Change. You won’t regret it.

Great shop for pregnant ladies! I’ve always shopped at VS but their bras never fit me perfectly. I have a small band, so always get the 32C before I was pregnant. Now, my boobs just keep growing but my band size didn’t change.
After trying so many different bras, I just kind of gave up, until I randomly went into Change! The staff was super professional and nice, they provided me the best bra fitting and turns out, I’m normally a 29DD. But due to my pregnancy, they gave me 32DD/​E bra so that i still have room to grow. And I don’t need to change my bras every two weeks!
Each style is different, so you might ending up buying bras with different cup size. But the band size is super important. I’ve always wonder how come there are no bras fit me comfortably! I’m never going back to VS for sure, the professional standard is just so much higher at Change.
To the ladies who has small band and can never find the bra, try Change, get a proper fitting and you will be so surprised with how bras can be actually comfortable!

If you have really bad anxiety when it comes to bra fitting, I recommend coming here and seeing Hilary. I am sure the other sales associates are friendly but I walked into the store with no intentions of getting a fitting. I knew it had come time to finally buy a new bra. I typically stick with sports bras so getting fitted for an actual bra was a source of anxiety for me. She found my size within minutes. She was incredibly friendly and made me feel confident and happy with my purchases.
Thanks for making my bra buying experience easy!

This place is FANTASTIC!
I’m a regular sized woman who just happens to be pretty busty and I like my lingerie. I have gained a little weight over the years though and I know that I’m not the 36C that I used to apparently be. I went to La Senza to get refitted and was told that I am now a 38D/​38DD. OK no worries. I bought a few bras there and went on my miserable way.
Why miserable you ask? My bras sucked. I had side boob spillage, back fat, and boob cupcake top. By the end of the day I was usually whipping the bra off as soon as I got into my car after work and that wasn’t great either because the ladies weren’t getting ANY support that way.
My husband insisted that the bras — the same ones that the La Senza staff insisted were a perfect fit — didn’t look right and I can tell you that they didn’t feel right either. Misery!
So I went into Change on a whim one day. Oh sweet baby kittens and ice cream! I had a PROPER fitting! It turns out that yes, I am a 38. A 38J! Good grief! No wonder there were issues! My bras were WAY too small!!!
So then I began to worry. A J cup sounds massive. Massive bras are all beige and ugly. I don’t like beige and ugly. Beige and pretty? Sure. But I had visions of the bad Sears bras that my Grandma used to wear and I don’t want to look like my grandma yet. (Acting like her? Sure. I’m fine with eating dinner at 4:00, watching my stories, and making sure the kids next door stay off my lawn. But I want to do those things in nice bras.)
OMG the bras were really pretty! AND they were 40% off! Awesome deal AND great bras? OK!
So a few weeks in and all three are comfortable enough that I don’t even notice that I’m wearing them. I can waive my arms above my head and jump around like a maniac and everything stays in place. I do not have back fat. I do not have squishy side boob leakage or boob muffin top.
ALSO my best friend is a trans woman and she was able to go in and get fitted too. They were awesome to her and she was thrilled too.
GO HERE.
Yes, it takes a little longer than the crappy stores but you’re getting really good bras that fit well, look nice, and are not going to make you miserable!!!

Sign outside their shop says, free consultation or get a free fit from their experts. I walked in with a frown face African-​american sales lady. It felt like she was racist, as the fitting happened, it was awkward and uncomfortable with her sarcastic questions & answers. She was so bad at her job, I wasn’t encourage to buy anything from the shop even if they were on sale. So terrible & just walked out.

This store has great bras, but customer service is crap.
The first time I tried to buy a particular bra, the sales associate ended up giving me one with lace trim, right after I said no lace trim. So I brought it back, and a different associate did an exchange for me… and gave me the wrong size.
Now, some may say this is my own damn fault for not double checking, but hey… when I go to a store I don’t expect to have to monitor staff to make sure they’re not messing things up… fuck me, right? After I exchange this goddamn bra I won’t be shopping here anymore, as I don’t have time to keep coming back to get the correct item.
Once is an honest mistake, twice is just sheer stupidity and carelessness.

My problem with this Change location stems not from the products, but from the customer service. I wanted to drop in and quickly grab a new bra, but needed to be measured. They had one person in the store who showed me to a change room and gave me a robe, and then left me for 20 minutes to attend to other customers. Each time someone would walk in, she would leave and attend to them. So much for a fast, complimentary bra fitting. I walked out.

Final verdict:
I paid $ 50 for an OK bra and missed out on a good deal because no one bothered to mention it. The service is probably more knowledgeable than some other lingerie places, but that being said I have met bra-​fitting experts who work at other more mainstream places who know their stuff.
To be fair, I think a large part of my problem with this store is that my expectations were quite high going in. I read the reviews for both this location and the one in Kitsilano and was prepared to be wowed by the personalized customer service. That didn’t really happen for me. I went in because I was in desperate need of a strapless bra that didn’t fall down or peek through half my outfits. I also figured it was time to get remeasured as it had been several years since the last time.
My first bra fitting was at Diane’s on Granville and I was super impressed by the knowledge of the staff person who helped me, as well as her superb level of attention and customer service (it has been so long since I’ve gone there, though, that I don’t feel comfortable reviewing it here on Unilocal). After reading about Change, I expected an equivalent level of service.
When I went into the store, I browsed a few items before speaking with a staff person. I have to say I wasn’t blown away. It was hard for me to find the styles I wanted as there was very little signage indicating what was where. I told the staff person that I needed a strapless bra but also thought it was time to be remeasured. I told her my most recent size and she said that they used European sizing so it would be different there. This was a bit annoying since that means that I can’t transfer my knowledge from that store to another one. Afterwards, I looked into the differences between European and North American sizing (to see if I could convert it myself) and I became quite confused, as the size she gave me did not in any way resemble European sizing! I now have absolutely no idea what she meant.
To size the bra, she did a quick measure around my chest, poked my boobs a little, announced a size and went off to get me something to try on. After the first try-​on, she realised she had overestimated my cup letter (not surprising, considering she hadn’t measured them) and got me a bra in the correct size. She brought me a bra which I tried on, I then waited quite a while for her to come back and check in on me. She looked at it cursorily, announced it as good, and that was it. Being less than assertive with sales people who are supposed to be experts, I just went along with it. To be honest, while the bra isn’t super uncomfortable, it isn’t great either. It serves it purpose, however.
Something that annoyed me is that I noticed while walking by the store later that they actually had a 2-​for-​1 sale going on that day. No one mentioned it to me and by the time I saw it I didn’t have time to go in and take advantage of the deal. While obviously this is partially my fault for not being observant, it would have been nice of someone to point it out.

I love my boobs! I am top heavy and I have what most girls dream of having, however, shopping for a bra is a frustration and a nightmare for me. Weird how after all these years of being in Metrotown that I didn’t notice this store until now. I learned some things about my boobs that I hadn’t before such as for the past 15 years, I have been wearing the wrong bra size. I am supposed to be supported in certain areas so that they perk up, especially since gravity hasn’t been too kind to my 36D breasts as I age. The bras are expensive, however, you get what you pay for which is a properly fitted bra. I love Le Senza ’cause it’s flashy and fun, however, the girls don’t have the bra knowledge that the staff at Change do (read all the location reviews). I am happy with my purchase and now have a proper custom bra that will support my puppies during my jumping and dancing at Coachella during those hipster bands while still staying dry and the breast line in the dessert heat (special breathable material).
The customer service was decent. The lady who was assisting me was a little cold and unfriendly and I worked really hard at trying to break her out of it. She warmed up to me kinda sort of, however, felt unappreciated considering how much I am spending on a bra. She was knowledgeable. I just have a hard time taking advice from someone who is in her early 20’s who hasn’t yet experienced sagging yet and lower back pain due to age.
I kept consistently telling her that I needed a sports bra for physical activities and she kept making me try on regular fancy bras ’cause she had a tough time actually knowing my bob size.
They do have shapers which is a huge plus for me as I am growing out of my shapers. Every women needs a shaper for that little black dress. I never wear my little black dress without my shaper.
After all was said in done, my new bra, new newly properly fitted bra actually made me look slimmer in the hips and waist. This is an illusion that not even Chris Angel can accomplish.
Even though the customer service needs improvement I did walk out feeling better about myself, my breasts and less self conscious. There’s been a little more confidence in my step with this bra. It has an awesome lift and support that I had some people of the opposite sex look in passing, especially in my tight Iron Maiden shirt.
On another plus side (no pun intended) the right bra seems to have elevated the tension in my lower back and most of my back pain has been reduced in one full day fitting.