Mercedes-Benz Boundary

Great dealership super friendly staff and out going and professional. Reception staff are wonderful and I been to fee luxury deals but these guys are the best I have ever seen.
Bought my car every thing was wonderful. Business manager was so professional offered options that I was interested and quick.
Car was perfectly clean and Adrien my sales associate went over all options and setup the car for me. If you are in market for Benz you should go and see the boundary store and you know why.

This place is horrible. Brought my s500 Mercedes’s to fix took them a week to fix it with no loaner, then it broke down 2 hours later. Brought it back NO LOANER AGAIN NO APOLOGIES. My cousin brought her Mercedes e350 here for repair and it broke down after fixing it again! UNTRUSTWORTHY MECHANICS! DONT BRING OR PURCHASE HERE!

I visited a number of different dealerships around boundary, including Brian Jessel, Open road Audi and Mercedes Boundary.
open Road Audi was the worst, as nobody gave us the time of the day when we walked in to look at the A3.
Brian Jessel was alright, but we were not really looking to get the bimmer (for personal reasons and preference).
Mercedes Boundary was okay, we were greeted immediately by a rep, who courteously asked us of what we were looking for and how can she help us. She then had a salesperson come to help us, within about 10 mins. This was William Lau, and I have to say he was totally professional and not pushy. In brief, within 2 hours of discussion and negotiations, we walked out with a deal on a brand new 2015 mercedes. Even the delivery of the vehicle was first notch.
Regarding the service dept, Tim Wong was super attentive to my needs, when I brought in my car for some issues with the windshield and key fob. Friendly and very polite.
But the service manager, i have to say was a little aloof, and a bit arrogant, and not really polite.

I wouldn’t come to this Mercedes dealership unless you have the luxury of flexible work schedule and abundance of time (on top of the cost of the vehicles).
My ML was having problems, drove to that Mercedes to get it fixed. The estimated billing statement was somewhere along $ 1000 (and a $ 250.00 to replace the light bulb because one of my low beam was off. That’s quite an expensive light bulb cost and labor). They couldn’t provide me with a replacement car so I had to rent one near Brentwood mall. The service guy later called me and told me that they found the problem and it will cost me $ 2000.00 to get it fixed.
You would think that someone who’s paying $ 2000 to fix the car on top of the $ 250 light bulb change has the benefit of having someone to pick him up from home to get to the dealership. Nope, had to take the public transit. The services works office hours so if you work an office job, you can only go on Saturdays to pick it up because even though they open on Sundays and week days after 6, the front desk and the sales people have absolutely no idea where your key is. I was going to just trade that vehicle in for a new one since it’s an 8 year old car, but I figured that I should do myself a favor and get it from another dealership.

If I could leave them zero stars I would. DO NOT GET YOUR CAR SERVICED HERE!
I was with a friend who had dropped off a car here to get a key programmed. We went for lunch in order to kill time and on our way back we saw his car being driven on the road in the middle of rush hour like it was a race car!
When we headed back and asked for an explanation his answer was «Your check engine light was on». Any person with half a brain would no that when this happens you never push your car. No apology nothing.
Furthermore, Why were they test driving the car in the first place? When we spoke to the managers who didn’t know what they were talking about in terms of the vehicle in question they even defended their employee and said someone else was driving in front of him and didn’t notice him driving in that manner.
HMM…So basically the other person must have been driving just as fast if not faster to have noticed this.
On top of this they were speaking to eachother in their native language all the while feeding us this bs. NOT VERY PROFESSIONAL MANAGEMENT!
You would think that they would care for a vehicle thats over $ 150,000 but no. These airheads didn’t even know if the vehicle had Traction control or not. Nice job on the new expantion but thumbs down for service and management.

My partner made an appointment to test drive an E-​class. When we arrived the car was still in the showroom. The salesman had my partner sign something taking full responsibility for the vehicle and took his credit card. Never saw that happen before for a test drive.
So then the salesman insists on coming with us in the car and sitting in the front seat «for safety purposes». My partner has been shopping for a car for a few months. First time for this as well. We get on the road and the salesman is giving my partner directions on where to drive, which is basically into a traffic jam. My partner says he wants to take the car on the highway. The salesman says he has to make another appointment for that. I call BS. The salesman tries making up excuses. «It’s rush hour». It was 1:30pm on a Saturday. Since when is that rush hour? Again, I call BS and he continues to try making excuses. My partner is pissed and he drives back to the dealership. We get out of the car and I decide this is not acceptable AT ALL, and we go back in and ask for the manager.
The manager asks us what’s up, and we tell him what happened. His response is,“Well, I wasn’t there, but you can take the car on the highway if you want.” No apology, just an apathetic response. This really pisses me off, and I respond saying, «this is a total waste of our time. We came here to test drive the car. We’re really angry at this level of treatment.» His response: «We can go out on the highway if you wish, but if you’re just going to stay angry then forget it.» Who am I, your 3 year-​old?
So we go out on the highway and finally get to test drive the car. My partner had been looking at the BMW 435i and said he needed to test drive it again to make up his mind. We went to the BMW dealership in Kitsilano and, lo and behold, we were treated like customers! Guess where my partner’s $ 60,000 went that very same Saturday?
We are two guys in our late 30s/​early 40s. We were dressed nicely. We make a LOT of money. The moron salesman who profiled us as something that we’re not, and his bedside manner extraordinaire manager know where they can go.
BTW the BMW 435i destroyed the E350 for power, handling, looks and price.

This is the 2^nd Mercedes-​Benz dealership in the Vancouver area to upgrade to a much larger building. Guess they’re doing well in sales.
Parking is plentiful along the front of the building. Compare that to the 5 or so spots at the old location. This is long overdue.
The building is very similar in style to the Terminal location. In other words, the showroom is huge. I’m really liking the large spacious interior — it’s almost too big. The only confusing part is the main entrance — it’s at the middle of the building, not the end. Also, the Parts desk is not too well labeled. I had to wander around for a bit before someone pointed me in the right direction. The location of the parts desk is different from Terminal.
Staff are very professional, as one would expect from Mercedes-​Benz. And of course, the parts are way overpriced. $ 35 for two tiny little bottles of touch-​up paint? You got it. With that said, these are probably the nicest touch-​up paints I have ever used in my entire life. Yes. That good. I’m serious. No blobbing at all.
The service lounge has large windows, and a coffee machine as well. One nifty feature that I haven’t seen at the other locations is the TV screen showing real-​time service information. The cars are listed by service bay, license plate, and status. Saves customers from having to keep asking the service advisors.
I will definitely be throwing more money away here in the future. Somebody’s gotta pay for the shiny new building.