Moores

Huge screw up on our suits for our wedding! Was a terrible company to deal with! We had to get head office involved to ensure our suits arrived in time for our wedding. After all the hassle, all we were offered was a $ 50 discount on a shirt or tie! No thanks!
PS the Metrotown location is a joke. We ended up transferring our order to the Queensborough location which was more helpful but will not be using this company again!

Unbelievably bad service from Warren. It was as if he didn’t want our business. Zero help while the employees were more interested in watching TV then helping their customers. Was told our vests would never be discontinued and of course they have been. Literally had to ask them if anyone was going to help. Haven’t come across this bad of service in a long time. Avoid this place.

Taking care of the guys suits was the most stressful part of my whole wedding planning experience.
1. Dates were input wrong for pickup before our departure on a destination wedding
2. The only solution to above was to rush order our suits and pay for extra days. We were already paying rental and a half to have them for the week. At this time we reconfirmed the dates of rental including what day they would be returned.
3. When the suits arrived we were missing pants for one, vest for another and were overcharged for one extra vest
4. We paid an additional 3 times after our deposit because of incorrect input for our rentals (wrong days, wrong pieces, overcharge of pieces we didnt order)
5. When the suits were returned the store had the balls to say that we owed for a late return charge of $ 20 per suit, meaning that they input the return dates incorrectly
If i knew th e amount of time, money and stress we would have to go through to rent suits i would have gladly paid for all my boys to have brand new suits instead. We did not receive so much as a sorry from anyone working at Moores… so unprofessional and ridiculously unhelpful. Think twice before using Moore’s

My fiancé and I decided on Moore’s for our wedding party tux rentals because of their reputation. So we also thought to get matching ties for our fathers and since they had very different body sizes, some customization was required. I placed the order early in the month, was advised that it would be completed within 1 – 2 weeks, no problem, and they will call me once completed. I ended up waiting FOUR weeks before I had to call them to inquire what the status of them because I had not received a single phone call from them. Thank God, I called otherwise I probably would never be notified. They claimed the sales person I placed the order with had left the company and assumed she had called me when it was initially completed earlier in the month. How difficult would it have been to make a follow-​up courtesy call when its been hanging on their racks for more than two weeks?
Good suits, poor service. I’ve seen equally as good suits and better service elsewhere.

This store and the employees are useless if your body shape doesn’t fit in their «general» size chart. they make their clothes to fit 3 sizes. My tux was a freaking clown suit. Pants were far too big, shirt was way too big and wait for it… the jacket was too big.
so on top of the tux rental, i had to pay 110 dollars to get a suit shirt and pants that actually did fit me. needless to say, I’m pissed off and am demanding the tux rental fee back.
Did I mention this was for my wedding? Still pissed going on a year later.

Salesmen on commission are like ex-​girlfriends who can NOT take a hint: over-​committed, annoying, and as persistent as bad foot fungus.
Each time I shop there, I have one hovering behind me as I browse through the sections. «Yes, I know what neck size I am. Yes, I know what shirt patterning I like. Of course, I will ask for you when I see a suit I like.» It’s as bad as shopping with your mother… unless you’re into that. Then by all means, go ahead.
I am generally satisfied with the quality of the apparel at Moore’s, and the fact they tailor in-​house is a bonus. What I will guarantee you is their solid and unwavering stance on suit fits. They insist on a very, very relaxed fit; more than once, during the selection and tailoring process, I’ve asked for a tighter hug around the chest and a snugger fit by the arse, and derisively they tell me «this is best». I wear suits practically on a daily basis, and I know what fits I enjoy and what fits make me look fabulous.
Remember, you’re the boss, not the salesperson.

Went to Moores 2 months ago to get a suit for a upcoming wedding dinner. That month they had a promo buy 1 suit the second no charge. The staff was very helpful Paul the manager was great .I ended up getting a Saturn zanetti and a black guy laroche .Now just received a $ 50 certificate in the mail which I’ll use to get some shirts