Purolator Courier

Why would they send out a package that i already called customer service to put on hold so i could pick it up at this location? I even clarified it to the person on the phone 3 times which location am i going to pick it up. «Oh we sent it to the branch near your address for your convenience.» Well that’s not really convenient now, is it? Since im here in this branch in Burnaby while they shipped my package all the way in Coquitlam. On top of that, its not going to be ready until 11am? On a branch that’s only open til 5:30pm? It said on the form «to hold it for pick up and call client when ready.» The person on the phone verified my phone number and yet, i never received a call through out the day. And the lady at this branch had the audacity to blame me that i did not specify which location?! That’s why the truck left at 5pm to deliver it to Coquitlam. Well my apologies for assuming «to hold» means to keep it where it should be and NOT SHIP IT AWAY.
From leaving a $ 200 pair of shoes out on my front door (while raining!) to shipping your item branch to branch without so much of a phone call. I’d be scared to trust this people with more important packages. Stay away.

Stupid Company. Ship my package without let me know it. Than they returned it. WTF！ No email no phone call no message at all.

I’ve made quite a few stops to this office after missing packages that come to my door.
My first time I came here was in 2010 to pick up my Olympic Torchbearer kit. Good times, so much joy. Purolator was the official 2010 Olympic carrier, and I gotta say they do a good job at what they do.
I’ve had so many horrible experiences with FedEx and UPS, but never had I ever come across something that was even the little bit frustrating. Shipping is always on time (or ahead of schedule) and service is friendly.
Usually when I ship things, I always forget about Purolator! Never again, I swear.