Staples Business Depot

Went into Staples today to look for printer ink and was browsing around the store and saw a monitor that looked pretty good. Asked the store tech associate and she was very helpful, she told us that they didn’t have anymore except the demo in store and offered us 5% off the price. Later on, when I was deciding whether to buy it or not, I saw that the demo monitor’s bezel and screen on the upper left corner was loose. I asked the store associate if it’s possible to give us 10% off instead. She said she’ll ask a manager. Manager immediately said no and even didn’t allow the store associate to give us the 5% off for the demo unit. The manager attitude was horrible and provided the worst customer experience I’ve ever seen.
I’ve been shopping at that Staples for more than 10 years and never had such a worse customer experience. I hate to say it but if I was the store manager, I would fire him.
Store associates are helpful.
Managers are not helpful.

These stars are for the people in the Copy & print center! Friendly and fast service! Thank you!

If you don’t need any assistance than this serves it purpose. It was the only place that I was able to get lined pink paper for a project, however, it was way more $$ than it had any right to be or was willing to pay but needed it none the less so sucked it.

Wasted 20 minutes in here with no help from staff in trying to get a single sheet of paper printed. This place is a joke. Avoid if & when possible!

Staples is one of those go-​to shops that you can always depend on. Yes they’re pricier, but you’re paying for the convenience of longer hours as well as the good odds of them having what you need.
Parking is available in front, as well as up top on the roof.
Staff are friendly and mostly helpful. No complaints there. They sell stationery, printer cartridges, and even some office furniture.
There are some loyalty points you can rack up, which the cashier will cheerfully point out.

I had a printing problem and I had to print 500 letters out in a rush. Staples got me out of a big hole and I was glad they were there to help me out. I had to pay extra for it but I figured not worth the stress. The guy even let me use their USB because I forgot mine in the mad rush.
I do come down here alot and I just have that strange feeling that corporate office really put the gauntlet down on this location because I did notice the managers lately have been quite «active» and really trying to promote customer service…

Over all the store is OK everything is easy to find but sometimes when you need help no one around, I have to walk to the cashier and see all the staff right in front, anyway they do like to help…
But the parking in this store is a lot but make sure the parking attendant see you walk in the store (don’t know where he/​she hiding), if not they will give you the ticket right the way. That what I got last time I clearly walk straight to the store but the ticket write I walk to the res truant (most of the spot mark as staples only) and I bring in the ticket and talk to the store manager, he said I get the ticket because I go to other store before the Staples, but I said I walk straight to the store, and he said they will have video to proof, I say yea I’m sure I did nothing wrong. But guess what he couldn’t find the parking attendant, he said he will take care of the ticket, then I left…
**I should stay there wait for the attendant come back and watch the video they claim they have and clear the record, I’m stupid that I left**
Next time I rather go to the Grandivew store, the staff even better and I wouldn’t worry getting ticket.

Helpful. You can call the store to check stock for an item and they will put it aside for you. Gladly.
Decent selection and prices. Watch for sales.
Excellent return policy, which they honour. Hassle-​free.

I came in today to pick up a few things I needed to create something for our visiting CTO: card stock, a glue stick and an old-​school Xacto knife.
One cash open. 8 people in line.
Line isn’t moving.
Cashier suddenly says, «Our computers have gone down. Sorry, we can’t do anything!»
«What if we’re paying cash?» someone else asks.
«Sorry, ma’am, I’m not sure how to calculate the tax.»
Sigh.
Unimpressed. I went to London Drugs.

The return policy is difficult.
I wanted to return a product at this store and they asked me the credit car I used to buy it. But a few days before, I had canceled my credit card and my bank. I had another credit card from another bank. They didn’t want to refund me.
Then, I insisted strongly and the manager accepted.
I don’t understand why they need the same credit card since I had the receipt and that I could have paid by cash. Asking me the same credit card is a way for not refunding me. A refund is a refund otherwise they mislead their customers. I was refunded but I don’t feel like walking in this store the next time. The atmosphere is not friendly.

Review of the Copy & Print Centre: staff are friendly as can be :)
Today I picked up my print orders from Staples. In reviewing my documents, I realized that 6 pages were missing and 4 were printed in the wrong direction. I brought this to the staff’s attention, and they were very quick to recheck the order. They reprinted my orders, and all was well.
Great customer service.
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STAPLES COPY & PRINT CENTRE. I’ve used Staples quite a few times for orders and their services have their pros/​cons:
PROS: processing orders online ²⁴⁄₇ with easy pickup, viewing quotes/​rates, special promos; great customer service; great for simple orders (resumes, business cards, books)
CONS: mistakes are made more often then other private copy & printing companies w/​employees who understand the print production process well; not great for detailed marketing pieces with lots of customizations

I find that this Staples does not have as many deals as the one on Grandview Hwy, and the lights feel yellow when you go in here. Other than that, it’s a Staples, and one that I don’t think of, as the one on Grandview is brighter and more modern looking.
Other than that, just another place to buy your office/​school supplies!

Although sales staff here seemed more scarce than normal for a staples, I hunted someone down and managed to then easily locate the bookends I’ve been searching for. Add permanent sharpies ad a 4 pack of dry erase pens and bob’s your uncle. Oh thank you staples for having it all.

Staples may not be the most exciting place I could go in a day, but they usually have what I need. Being self-​employed I no longer have anyone to steal pens, staplers (Swingline of course), and folders from, so yeah, they have all that jazz. If any of my former employers are reading this, I’m only kidding.
I’ve also used their printing and copying services on occasion, especially if I need booklets or glossy laser prints or really big documents printed. What I did was download the Copy Center software from their website to my computer, which allows me to set up a given job to my exact specs, then just go pick it up at the store. I’ve never had a problem doing that, and the turnaround is usually quick, too.
The only reason I don’t give Staples more stars is because when I went in today, the cash desk scene was a total gong show. Couldn’t tell which ones were actually open, two seemed deeply embroiled in lengthy return processes, and on top of that, a whole lotta red shirted staff were just standing nearby gawking at the whole mess. I just wanted to pay for my $ 2 worth of stuff and get on out. Not like I want to hang around in the Staples all day, wonderful as it is.