Station Square Medical Clinic

Worst clinic ever
Appnt at 415, they called me in at 430
I waited inside room for 30mins or more
Appnt doesn’t mean anything
Best time to come in after lunch between 1 – 3

For professionalism and quality of care, I would give 5 stars.
For logistics and some aspects not directly related to care, I would give 2.5 stars.
Dr. Sheu was really wonderful and, despite being very busy (see below), took the time to explain things to someone like me going through the Canadian health care system the first time. He found a way to get all the things done that I wanted. No complaints.
A heads-​up if thinking of attending this clinic ~Nov 2014:
It just so happens that the time I wanted to go to this walk-​in clinic for a routine check-​up, their main facility was undergoing some renovations, and therefore they had moved to a temporary location. This also meant (if I understood correctly) that they downsized their staff considerably. Now, even after moving back to their original main facility now that renovations are complete (where I did a follow-​up visit), it seemed like only one doctor was present, and had his hands full. He still never seemed to get frustrated or lose patience, and I commend him on that.
Nonetheless, I overheard the receptionist tell a caller that the office is under modified hours due to not having all doctors and staff back, despite the renovations being complete. So, don’t take the days and hours listed on this Unilocal page for granted — call to get the most updated hours.
Getting my test results was also a bit of a snag. The testing center mis-​delivered my results to the temporary facility, and therefore there was no hardcopy for me to take during my follow-​up visit at the main permanent location. The doctor and receptionist were doing the best they could, but I could tell they were scrambling a bit (not having all of their infrastructure fully up-​and-​going even after moving back to their normal location, writing things on post-​it notes for follow-​up tasks (which I was not confident that the notes were just going to get lost or buried and forgotten), etc). Even when I called to verify that my test results had been correctly delivered and that I could come by and pick up a hardcopy any time by one receptionist, a different receptionist didn’t understand the situation and wouldn’t allow me to pick up the test results without a face-​to-​face consult with the doctor (which I had already had). After waiting just 20 mins or so, everything was sorted out, but it just took longer than it really needed to, simply from an organizational standpoint.
The waiting room always had the next patients waiting, so I can only assume that this clinic seems popular. Even then, despite what some other reviewers have posted, personally I only waited about 20 mins at the most to see the doctor, despite being short-​staffed. Quite good, if you ask me.
Minor annoyance: When calling their phone number and (when being given the option) wanting to skip straight to speaking to the receptionist by pressing «0», that option actually hung up on me. Instead, simply waiting on the line (after all the touchtone options are explained) was the only way I eventually got connected to the receptionist.

²⁷⁄₁₀₀
DO NOT GO, DO NOT GO!!! If I can save ONE person what I went through today.
** NEGATIVE STARS **
IF YOU HAVE RECEIVED POOR TREATMENT FROM THIS CLINIC OR THIS PARTICULAR DOCTOR PLEASE MESSAGE ME. MY FRIENDS INSIST I FILE A COMPLAINT.
To sum it up. I went in there today with a print off from my SDM pharmacist with the list of all the medications I have had filled from them. I felt like I was being interrogated during the «consultation», as if he was belittling my situation. Dr. Marsh barely glanced at the form and practically threw it back in my face, saying «this consultation is over». Just before he leaves thre room I say“I don’t understand” His reply? «Not my problem.» then leaves me alone in the room. I left in such a panic, I broke down on the street. People were asking me if I was okay. I have NEVER had so much problem receiving care in this country, IDK what to do. I am at my wits end.
Dr. Marsh, you are an evil, evil man. The way you treated me today, like a second class citizen, a complete POS. When I told him the last person who wrote my prescription was a nurse he looked at me like I was crazy. Actually «confused» is the word that he used. Is he that behind in the times that he does not know that nurse practitioners (NP’s) are now writing prescriptions and making lab requests, among other things?
You, jaded old man. You should feel ashamed. I went to the walk in clinic for *help* and was instead served a huge *helping* of @ssh0le. Left worse than when I came in and ruined most of my day.
edit: No wonder the staff is grumpy, imagine having to work with evil doctors like that!

I have been going here for years, however, just got around to writing the review today. With that said this review is a collective review of consistent service for the past 12 years at 4 visits per year. I have no choice but to come here since my regular doctor retired years ago leaving me without a family doctor. He was the best family doctor. I have tried to enlist with other family doctors, however, they don’t offer the same quality of service. In fact they’re just as crappy as the service as with this clinic, therefore, I go to the clinic just so that I can roam the mall while waiting for my turn. My wait can consist of 2 — 3 hours which is actually normal. If I make an appointment during the week, I’m still waiting an hour. Kudos to the front staff, they’re not the most efficient or fright at their job, however, they take a lot of crap and pressure. They seem dense at times from my experiences but they remain calm when asked the same question over and over again. For a two hour wait, I get serviced for no more than 2 — 5 minutes. Before I can finish my sentence on what is wrong with me, they write me a prescription to get me out of the room. At that speedy fast food service, why am I not cashing in and getting valium or other fun drugs for recreation (kidding)? If they’re that quick, why did I wait 2 hours? I only come here when I need anti-​biotics are a paperwork for blood work. I also come here when I have other things to do in the Metrotown area so that my day doesn’t feel wasted. I pile on the mall errands on one day. They need to have better magazines in the waiting area if they’re going to make you wait that long.

I think all the medical flunkies work out of this location. Not only was the receptionist RUDE RUDE RUDE, the facilities were FILTHY FILTHY FILTHY, and the docor was DUMB DUMB DUMB.
There were boogers smeared across the wall inside the rooms. The floors look like they have never been washed as the corners were filled with dust and insects. I highly doubt any equipment is sanitized, as everything looked filthy. I wanted to walk out at this point, but the incompetent doctor appeared just then.
The doctor was so incompetent and unknowledgable, I wanted to ask to see his medical certificate and confirm he is not the husband of the rude & dumb receptionist but a real competent doctor. I challenged him on every single thing he said to me as I usually research everything first. I knew what I had and just needed a prescription filled. However, he had no clue what he was saying and instead of admitting he didn’t know, he kept bullshitting, so I questioned him even more.
DO NOT GO TO THIS CLINIC. Go see real doctors any where else. They are friendlier/​smarter anywhere outside this clinic.

You must mentally and physically prepare for the following if you’re visiting the Station Square Medical Clinic
–the only time you should go there is if you’re around the Metrotown area, need to see a doctor and don’t have a car to drive to someplace better…
–long waits 2+ hrs are not uncommon
–if you walk up to the counter the nurses may bark at you by stating the obvious“I can’t do anything for you, since you’re just a walk in” um. ok. I just wanted to know where the washroom is.
–parking lot limit is 2 hrs max and you may get a ticket (in which case, you can dispute and get the clinic to write you a note… first offence only)
–the doctors may misdiagnose you (I usually follow up with my regular doctor)
–i had a doctor there write me the wrong prescription
–i had a doctor call me with the wrong results
–the doctors are very quick, 5 mins max… unless something is seriously wrong with you, then go see the ER and get the hell out of there
Pros:
–there is a little poster by the wall that teaches you how to stretch while you’re in a chair. repeat multiple times :)

I almost didn’t go to this clinic due to Joyce D’s review of it, but I am glad I did go. It was fast service, they told me how long the wait was going to be and they were very friendly about it. Then the Doctor was very helpful and in fact diagnosed something that no other doctor did. He also made it easy for me to not have to go back to him constantly to get my prescription refilled. I liked this clinic. Maybe should give it another chance Joyce?

This clinic is always
regular doctor is there and so even by appointment, I often have to wait 45mins when you factor in both wait times – in the waiting room and in the back room. I find the 2 ladies at the front desk remarkably cool under so much stress from waiting patients badgering them with the same old questions. am I next?.. how much longer, even after being told from the start how long they should expect to wait. Go grab a paper and chillax. I also find the MOAs at the front are very courteous, accommodating and patient with my questions about following up on missing reports and requesting them from doctor offices. Given the daily zoo of patients there, I find the staff as friendly as can be.

I had the best of intentions on making my 100^th review to be a unique and special one. This is but for very different reasons.
If I could give this clinic a minus 100 for it’s lack of professionalism and rude staff I would do so.
I have never really had to beg for anything in my life, but I beg and implore anyone out there who is even considering stepping foot into the place not to.
2 weeks ago was the end of tolerating so-​called idiotic medical professionals that simply wear a name tag but don’t walk the walk.
I have waited 3 to 4 hours to see a doctor only to be berated and talked down to. Dr Shiu and Dr Bopari I think you know who you are.
This is a clear case of a medical system that doesn’t work and has clearly gone terribly wrong.
After waiting this length of time I guess it is asking too much to be treated with dignity, God forbid. These doctors are greedy, overworked, trying to take on more and more patients and then treat you worse than pond scum when they give you 3 or 4 minutes of their precious time. Not everyone is there for a fix or for prescription misuse but you regardless are treated like you are, no matter what the problem is.
If that isn’t enough to stomach, you have to put up with the attitudes at the front desk. This place has it all.
After 5 years of this shit, no more. If anything I will be much more selective now on who I see and where I go.
Save both your time and dignity and if you want to save face don’t encourage this total loss of customer service or care. There are better out there or at least I hope so.