Fedex Express

How is this place even still in business? Hands down worst delivery service around. I was waiting around all day today for my parcel that was expected to be delivered today. I checked online and it said «delivery exception» and that I wasn’t home or something. Ridiculous. I was home waiting all day.
Then I get a call from fed-​ex later this evening asking if I will be home Monday around the same time because I wasn’t there today when they supposedly tried to deliver it. I checked downstairs only 5 mins after they supposedly tried to make the delivery and they hadn’t even left a delivery slip.
I explained this to the guy on the phone and he told me «oh some of our delivery drivers are really lazy». Seriously??? what kind of an excuse for a business is this? All of these people should be fired.
The worst of it is, if they don’t bring the parcel to your home you have to drive all the way out to the airport to pick it up!

It only takes one poor experience to put a bad taste in my mouth and it happened recently.
I’m home all day and does the Fed Ex delivery person ring my door bell or knock? No. This person drops the door handle notice in between my two front doors and leaves. He or she doesn’t even bother to hang it up and it’s very obvious. Rather than receiving my package at home like I was supposed to, now I’m wasting time and gas to pick it up at the Aero Drive location. I put in my complaint and a supervisor was supposed to call me within the week to discuss the consequences and actions taken by them to correct the situation. Did this happen? No. I still haven’t decided if I’m going to make a follow-​up phone call.
I work from home and for as often as I receive Fed Ex packages, I never hear the doorbell ring. At least in the past the notice has been hanging on the door knob. It just makes we wonder how hurried they are to deliver their packages and how often they actually make an effort to connect with the customer.

I wish I had John delivering in my area because the person delivering to me must be high on something, cocaine is one hell of a drug.
Same problem as Crystal, I was home ALL DAY expecting my precious new sexy boots, anticipating the doorbell when I could finally cradle them in my arms like a small child, but alas, no that wasn’t going to happen. My precious was going to be at the back of a dark and lonely FedEx van, alone and shivering wondering why we couldn’t be together.
I was watching their every move on-​line for the week leading up to our reunion but delays in customs kept us apart when there was a small twist of fate and they were released, coming home to mama… Friday night, it was happening, this was it.
Friday arrives, its 5:00, I also hear the dreaded sound the pick-​up slip easing its way through my front door as I was upstairs watching a pvr of the one and only Chelsea Lately, anticipating that bell, but no, no one rang my bell. IS IT TOO MUCH TO ASK FOR SOMEONE TO RING MY BELL?! I run down, I am too late, I am mortified… its Friday, I can’t not have them for the weekend, I couldn’t let my precious be all alone in a (pause, lump in my throat) –facility.
I get on the horn and start ripping new assholes to the poor customer service reps, I know its not their fault, I know this but logic has left me in the form of supple brown, over the knee leather boots, and I cannot be reasoned with, all I see is red.
I believe all women in their hearts know the effects of footwear on our psyche and although I hate to say it, but its like its a secret society that we all understand-​the lack of rationale associated with this footwear makes even the most sane of people crazy.
FedEx lady manages to find the driver and makes him, YES MAKES HIM-​go back and deliver them to me it is now bordering the 6:00 mark and but my kid has hockey! DAMN YOU FATE and your twisted sense of humor! I tell FedEx lady that I won’t be home at that time and to leave them with my neighbour, who is a very good friend of mine, but no matter what do not leave them outside as my house faces a green space that is regularly used by the public. She agrees that it won’t be a problem.
I am in knots the entire time I am at the arena… thinking about my precious. Wondering if my neighbour would have had her way with them… no I can’t think like that. I finally get home and see what I dreaded seeing. My precious all alone on my cold snowy doorstep, shivering, lonely, I live on a ridge and there are coyotes around too. Someone could have easily walked by and stolen them, $ 200 boots gone like that. Thankfully I got home in time and we were together.
Screw you FedEx, I am using Ups from now on.

Fedex, if you’re listening, you need to give John a raise. A really really big, fat raise. Seriously, keep him happy because he keeps me happy. John is the courier assigned to my area. Just like the other employees I encounter of yours, he’s always pleasant and helpful and goes that extra yard or two.
There have been one or two couriers that have come to make a delivery and there’s been nothing really to complain about. They show up, they’re not unpleasant. But you can always tell an employee that cares about what they’re doing and the people they’re serving vs one who’s just there to do their job. I hope you’ll continue to hire people like John. He’s what sets you apart. He makes my life easier. You have a well-​run operation all around, but honestly, he puts the icing on the cake.