Purolator Courier

Purolator is the slowest most inconvenient courier in the business. If they were in any other country they would be out of business.
The scam is they say they attempted a delivery to buy more time. They will tell you that the label was damaged/​torn/​or missing part of the street address. i.e. way or cove. they only notice this after putting it on the truck. How you can decide what truck when you do not know where in the city it’s going is a good one.
They also tell you that they do not use postal codes to find a place. ?
They will tell you can come to the sorting office and pick it up.

Our families live on the east coast so we use the mail a lot. Usually we opt for Canada Post but my mamma thought it would be easier/​more cost effective to use Purolator.
As a side note, I worked for Ford as a shipper/​reciever and never had an issue with them. In fact it was my perfered method as it was a quick form to fill out online, tape it on (dont tape over the barcodes) and then the employee scans and its gone. Easy.
As a regular customer it sucks!
I live in Forest Lawn off 44^th Street. Super (in fact a 35 minute drive) away from their depot. So totally not convient for me at all. But it is convient for me to recieve it at my door. With Canada post they make 3 attempts. With purolator they make 1.
So not fully knowing what was what I called in using the ticket they left me. At first they couldnt find my parcel because the tracking number was written down wrong. Which sucked, took them 3 days to call me back to say they found it.
Oh did I mention they only hold the package for 5 days? Chelsi please tell us how long Canada Post holds on for: 15!!! Thats a super crazy difference.
So without a car I take half a day off work to transit there. A 35min drive equals a 2hr transit commute. In minus 30. It sucked and I was rushed and it was far :(bad expierence all around
I told my mamma never to use them again and that Canada Post has a depot on 17^th Ave, a 5 minute walk from my house.
If I had a car I probably wouldnt be so bitter. And if the worker had filled out the card correctly. And if purolator didnt waste 3 days tracking it down. And if I wasnt forced to venture out on the worst day in fear of my parcel being returned to sender for the short 5 day hold policy.
Big thumbs down from this gal

I haven’t had many issues with Purolator and find that they are fairly convenient to get to off of Beddington, just a pain to leave because I have to go on 64^th Ave.
Picking up packages has always been fairly convenient and the staff has always been friendly. Sometimes they have a hard time finding it and you end up waiting for a while, but that’s kind of to be expected.
I like that they call as well as leave a delivery notice, so that you definitely know that you’ve missed a delivery. I like their system where you can get things safe dropped as well by filling out a form and getting the sticker to put on your mailbox.

I’ve had constant frustration with Purolator over the last several months. They have a policy of not leaving a delivery notice when the driver can’t reach anyone. Unlike UPS and Canada Post who have many convenient locations for package pickup, Purolator defaults to the Calgary NE location and without the delivery notice, you have to wait for them to leave a phone message. I’ve had «Overnight» packages take nearly a week and a 60 KM round trip to be put in my hands. That kills all savings and convenience of shopping online. Currently I won’t do business with companies that use Purolator as their couriers.

What to say– they had my package… and I signed and left… WHOOPIE.

The only reason I dislike this location is that it’s so far out of the way.
All deliveries in the NE that can’t be delivered ultimately end up here. The main thing I hate about Purolator in general is that they only try to deliver a package once while FedEx or UPS will try 2 or 3 times before giving up (or unless you tell them otherwise). Sure, you can call up Purolator to reschedule a delivery, but sometimes you have to wait on hold for 20 – 40 minutes, which is a pain. They don’t have any tools online in which to do this either.
This location, being located near the airport, although on the opposite end not near any «main» roads, is not easily accessible by transit (Route 32 takes you up to a certain point (NovAtel), after which, you’ll have to hike up a hill a bit).
I dislike driving as I get really bad vertigo, so if I have to pick up a package here, I either have to suck it up or budget about 2.5 hours out of my day to do a return trip by transit since I have to transfer from the C-​Train.
Anyways, Purolator is Purolator and they’ve operated this way for so long now so it is what it is (until they decide to make it easier for customers to reschedule deliveries). If you’re a transit user, getting to this place (and the other shipping companies that have depots in this area, which also include FedEx and UPS) is painful, although not impossible, so just be aware of that if you ever need to pick up a package here.