Massage Heights Northgate

Good service, decent value. Had issue with insurance — got it resolved promptly.

My first time here! Being asked a million questions by the lady at the front was annoying! My massage was incredible and it was Kaili’s first day! Again, the same girl at the end of my amazing relaxing massage pretty much bombarded me with signing up for a message. After a message, customers are relaxed now ready to be given 15 mins of information!!!
I would return only for Kaili!!!

Firstly Massage Heights will attempt to sell you a membership. Basically it entails committing to one 60 min massage month for about $ 80, with additional add ons such as hot stone, at discounted prices of which they automatically withdraw from you every month. Now I know other reviewers are put off by the sales pitch at the end, however, I was just very polite and up front that I was not interested in a membership. Now that you know it’s a membership facility, you can decide for yourself it’s worth your while. If you go for regular massages (twice a month) as well as your benefits has a high max, then it may be worth your while. The massage room I was in was very nice, neat and tidy. The room had a very relaxed and serene feel to it, as you would want it to be for any massage. Linens were also top quality. My masseuse Darrell was excellent. So Massage Heights does have something to offer. Honestly, I believe if they scrap this whole «membership» gimmick, and just charge $ 80 – 90 per massage, they can still retain a set clientele if not get even more traffic. My regular masseuse charges $ 90 and i don’t have to sign a contract or do any pre-​authorized payments. I’m loyal to her both for her massage technique and price. I only booked an appointment here because my work is switching benefit providers and I needed to use up my massage benefit and my regular masseuse was all booked up. I would have rated Massage Heights Northgate location 5 stars if not for the membership gimmick. The masseuse and facilities were great! I highly recommend they re-​think their business model. I probably will not return only because I don’t want to pay the «non-​member» price for their services and I’m not willing to commit to a «membership.» Their introductory prices is very good though, so if you’re willing to go through the uncomfortable sales pitch, it’s $ 60 for a 1 hr massage if you’re a first timer.

Very poor service. I had horrible experience at the Northeast location. From misrepresentation from their part to going home with bruises all over my body. I was in pain for weeks instead of relaxing I was more stressed and in a lot of pain. Some of their therapists are not licensed by Insurance because they don’t have enough hours therefore you end up paying for your massage because your Plan will not cover. They gave me complimentary massage, when I went there after waiting more than 10 minutes they told me their therapist could not attend me because she was too emotional and I should be assisted by a male therapist instead. This has been the worst customer service ever in this Industry. Very disappointed. I would not recommend this place to anyone.

Waste of time and money. you pay up front each month if you get sucked into the membership. then good luck ever getting an appointment… ohh, haha sorry we are all booked up tomorrow too… it says walk ins available on the door. Sure. If you do get an appointment when you walk in they greet you with «how much tip would you like to leave?“I told them I don’t want to renew the membership, they said I have to let them know closer to the
for this, if you don’t cancel they continue to bill you.

I recently injured my back at work and have previously found massage helpful. I called to book my appointment, and asked if the massage would be covered under my insurance, the receptionist was quick to say yes that I would be covered. When I arrived I told the receptionist that I was with sunlife and asked if they did direct billing, she told me it was easy and I could do it online myself. My massage therapist was Neil, he was great. When I left the receptionist said it should only take about 48 hours to get my money back from insurance. I sent my information online to sunlife, and was surprised to see that the claim was denied. I proceeded to call sunlife who informed me Neil didn’t have 2200 hours. I called massage heights, the receptionist told me this has never happened before and the manager wasn’t in but she would call me back the next day. A few days went by and there was no phone call. After calling back the manager wasn’t in again. Finally later that day Aleia called me back to inform me Neil didn’t have the 2200 hours, and passed the blame onto the insurance company. I would have NEVER got the massage if I knew it wasn’t going to be covered. They were so shady and I would never go back here again. VERY DISAPPOINTED!

A couple weeks ago, I was in need of a massage. The places I usually go to were booked so I called around and found Massage Heights over in the NE across from Marlborough Mall. When I arrived, I was greeted and asked to fill out the standard forms for first time customers. In a few minutes, my massage therapist, Carmen, came out. She seemed nice and after reading my forms, asked a few questions, then left so I could get ready for my massage. The room was rather chilly and the massage table didn’t have any sort of heat pads or anything like that. Guess I’m a bit of a princess because I do expect those things. Who wants to be shivering when trying to enjoy a relaxing massage? The music, however, was really nice and soothing.
I told Carmen that I wanted a full body massage, but to focus on my arms and legs, and NOT my back. She started working on my back, of course, with good pressure though. I don’t like those really deep massages that usually put me in traction. She got out the knots I had in my upper back. You know the kind you get from sitting at a desk using the mouse too much. Then she massaged my neck and shoulders and the next day, I totally hurt. I’ve never experienced such pain after a massage as I did from here. Carmen spent a little bit of time on my legs but certainly not enough. Then I flip over and she massages my legs a bit more. Then my neck and head. And boom, she proclaims our time is up. What? Did she completely forget that I mentioned to focus on my legs and ARM? Apparently so. That really frustrated me. Not the kind of feeling I want after an hour long massage.
After getting dressed, I headed out front to pay. They had some kind of introductory special for new clients. Great I’m thinking. Not so fast. The girl behind the counter asks me if my benefit provider happens to be Sun Life or Manulife. I say yes, I’m with Sun Life. She says that they have stopped reimbursing people for any massage therapist who doesn’t have at least 2000 hours. I notice a paper taped to the desk, off to the right of where I’m standing. It explains this. And guess what? Carmen only has a lousy 900 hours. Great I’m fucked now for sure. You think it couldn’t get any worse. But it does. The girl tries to «sell» me their member ship. Like I want to hear a sales pitch after a crappy massage and being $ 60 out of my own pocket? I think not. The girl blabs on about how she will wave the membership fee and that I can have a monthly massage for some set price, blah blah blah. I’ve tuned out. All I can think about is that they should have mentioned this whole thing about the insurance benefits. My blood pressure continues to rise. I’m no longer relaxed. What a waste of money this was.
The next day I call and talk to the manager. She sounded like she was about 14 yrs old. Young and inexperienced and a lack of customer service. Yes blame the customer. She kept saying that we try to tell people and we have this sign. Oh yeah, tape the sign down to the counter off to the side where you don’t see it. Brilliant idea! She says Oh if you have any suggestions for me on how we could improve, I would gladly take them into consideration. I’ve already mentioned having a sign that’s noticeable and perhaps having the receptionist mention this whole thing. Oh wait, we’re dealing with 20 year olds who don’t know shit about anything so I shouldn’t expect them to actually think about something that might benefit the client. She blabs some more about trying to improve things but still doesn’t seem to hear what I’m saying. She said I could try to submit my claim to Sun Life and see if they will pay it. I’ve done that and haven’t heard back yet. One thing is for sure, I will never go to this place again. I hate dealing with young idiots, not to mention a massage therapist who doesn’t listen to me, the client, the one who’s paying. I’ve had my share of massages over the years and this one tops my list of worst experiences. They only care about signing you up for their program. I felt cheap and like they were trying to make me join a gym. Sooooo not what I expected going for a massage. This was the first time I felt more stressed out after a massage than I did before.