Mr. Lube

Brutal. They don’t stand behind their work. Got a light replaced and it burnt out in a week. Went back and they would not cover it… Took an hour too
Last visit here

First of all, they were out of the synthetic oil… what? You’re an oil change company.
Second of all, «all fluids checked» is complete horseshit! They didn’t look at my brake fluid. It was basically empty yet on my service order they marked it as «appears ok.» Luckily I went to go get my cat detailed and the person who was giving my engine a wash noticed it the same day.
Yikes.
Go to a dealership. OR do it yourself. Waste of money.

Fast, friendly and professional. What more could you ask for?
These guys were great. Will definitely go back. I even got $ 10 off for checking in there. Score!

The best word I can think of is «disappointed.»
When I pulled in there was only 1 vehicle waiting, in line for Bay 1. I was flagged over to Bay 3 and offered the customary coffee/​water and newspaper. So far so good… I waited almost 20 minutes, lines were starting to form, and the F1−50 at Bay 1 was still waiting.
Finally the woman running the lineups came over and started (with very poor communication skills) to explain that «it’s a first come first served basis,» her first sentence. No «hi» or «sorry» or anything, cutting right to the grammatical nightmare of a point, «and we need to get the F1−50 in first so we need you to switch lines, but it should only be 1 – 2 minutes difference.» Already I’m baffled because it will take at least 2 minutes to switch lines, so who is this helping? But I did as I was asked which, in that cramped space with other vehicles waiting, was a nightmare. We get to our new lines and I wait another 20 – 25 minutes (15 or so after the F1−50 pulled in. So much for that 2 minute difference) so that by the time I pulled in, he was already paying and getting ready to leave.
When I got in it was MOSTLY clear sailing, except for an attendant with a VERY thick accent who was hard to understand over running engines and yelling, but when it came time for the up-​sells they pointed out engine leaks I already knew I didn’t have a number of little things I knew for a fact I could fix myself for free or close to (one was literally as simple as opening the hood and pressing a little plastic clip back into place). It really seemed like their whole game is to over-​state problems to get you to pay for services that nobody with a screwdriver and access to Youtube should ever need to pay for.
I used to get my oil changes done at Walmart for about 40 bucks, and for more or less the same package these guys charge 70, ON TOP of being abbrasive and condescending when you tell them that no, you don’t need to pay them double retail price for a pair of wiper blades to avoid the 30 second chore of attaching them.
The oil change itself was performed fairly quickly, once I got inside… but that’s really the only thing I was satisfied with.
I think I’ll be looking for a different place to get my next oil change.

Went to Mr. Lube today to get an oil change on a family member’s vehicle. I have to say that they were speedy, efficient, and got the job done quickly. They checked the filter and told us we needed a new one, and offered to do it for $ 30 – my partner knows a thing or two about cars so we said now and went to Canadian Tire after to pick up our own for ¹⁄₃ of the price. It’s also incredibly easy to replace, which is good to know.
All in all, Mr. Lube did a good job though. Will be going back if I need a rush oil change again.

Generally fast and efficient for being located right on McLeod Trail, though you’ll likely have to wait if you’re here at rush-​hour, or on a Friday. Not all of the bays are open all of the time; however, I’ve generally had good luck with someone coming out and letting me know which lane to pull into.
Staff are friendly and talk you though what they’re doing and why. All the usual up-​sells are there, but they don’t seem to have the hard-​push that some other places have. (and sometimes, they’ll even acknowledge that yes, you can get a part for %50 less at the C-​Tire down the road).
I’ve really just gone here for regular oil changes, but did have them notice and then change a HIGHLY worn serpentine belt in my VW. While I’m sure I could have had it done cheaper elsewhere, it was nice that I could just get it done there, at the time, and the cost was well worth the convenience.
PLUS… if you check in here with Unilocal,you get $ 10 off!
Solid.

I go to Mr. Lube to get my oil changes done. But, I may not in the future.
I went to this location after work and waited patiently in front of one of the bays. All lanes (they had 4) were empty except for mine of course, so all I had to do was wait for the next one to open up and I would be next… right? That didn’t happen.
I arrived. An attendant arrived after 5 minutes (yes I was timing, I had to be home sooner than later that day). They did the usual customer service pleasantries and I waited for the next bay to open… I was first in line afterall… right?
Another car pulls up 15 minutes later. I start getting a little paranoid… «what if…» sets in. 5 Minutes later (I’m really precise with my time)… you gotta be kidding me… they let her in first. I’m not happy. 5 minutes later, the bay door in front of me opened up FINALLY. *sigh*
woosah!
All in all I waited 25 minutes and despite being first in line apparently I wasn’t.
— 3 Stars for this joint for their bad customer service.
Well, what else does one do? I swallowed my pride and when I got in, I let them know that I wasn’t happy and what had happened. But, did they make up for it?
The guy that worked on my car apologized and then gave me a 10% discount for my troubles. BTW, here’s a tip, if you check in to this location, you actually get a $ 10 or $ 15 Unilocal coupon! Either way, I spent less than full price and eventhough I could have given these guys a harder time, I didn’t. Mistakes happen and I know I’ve made my share.
They did attempt to make up for it, but it still lingers.
+ 1 Star for some good customer service, although not enough to make it up to 5 which is what I would have given them if I reviewed them before that day.

I really like this Mr.Lube. They clearly care about doing a good job and the upselling is minimal and seems to be for useful things. They refill everything possible, check filters and will lube up your doors. Great people great job.

My experiences at «quick lube» places have been sketchy.
My unfortunate visits have included parts being installed incorrectly (fuel filter dangling with no bracket); watching employees struggle with how to open my hood, or remove my air filter; watching them question the readings on the dipstick, and so on.
It’s apparent that at some chains, certain employees have pretty rudimentary training at best.
So when the inevitable «up sell» comes («Sir, would you like your X/​Y/​Z flushed?»), and my confidence in their abilities at zero, I’ve ONLY gone for the oil/​filter change lately. Anything else is left for the dealership technicians.
That being said, leaving my vehicle at a dealership for the day is hugely inconvenient, so quick lube spots have their place.
Enter this Mr. Lube location:
Driving home from work on Macleod during rush hour, I passed several quick lube spots that had cars lined up at the bays.
Forging onwards, I found this location with zero lineup.
In I pulled, and actually right into an empty bay. During rush hour? Score!
It all went like clockwork.
They were professional. They didn’t do anything that made me wonder if they were installing something backwards. And they even asked for my keys when I shut off my truck (you just know someone in the past drove through a door by accident, or started their car sans oil, so they could listen to the radio).
No complaints: best quick lube experience thus far.