Nucleus Information Service Inc.

Everything worked as it said it would, not that there weren’t any hiccups at all, but they were dealt with swiftly and I think better than any of the big telecorps would have. Very personalized, friendly service.

If I could, I wouldn’t even rate this company 1 star. I tend to have to use 3G in my own home because «their servers are down.» Terrible company, if you aren’t already with them. AVOID.

Before Telus and Shaw were internet providers, Nucleus had a modest dial in service to connect users to email and the text based web. Now over twenty years later Calgary’s first ISP still provides top notch service with accessible internet at an accessible rate.
When I signed up for a year of service I had to visit their office to pick up the free modem rental. I was delighted when the receptionist called for someone to bring me the paperwork and was met with a polite representative that shook my hand.
Followup phone calls have been equally pleasant and personable. Unlike call center drones the staff at Nucleus have a real relationship with their customers and treat them better than billing numbers. I really appreciate this seldom seen type of service in such a competitively priced market!
The internet service in itself has been fast and ultra reliable. Their basic service is less expensive than Telus and Shaw!

My first email and website hosting service was with Nucleus in 1999, and though happy with them, I migrated in 2000 when my employer provided incentives for signing with Shaw and broadband. However, my second employer still utilizes Nucleus as a web hosting service. The service has been poor — customer service is slow to respond, interface has not kept up with the times (compare to larger sites like GoDaddy or HostPapa) and they show no inclination to meet specific needs — for example, the hundreds (thousands?) of webmasters who were abandoned mercilessly by MicroSoft when FrontPage was abandoned. The larger services still support FrontPage Server Extensions because they know that many of the amateur webmasters can’t devote time and resources to upgrading software (and, more importantly, taking the time to learn new software, and then devoting hundreds or thousands of hours to upgrade pages to new standards). Nucleus has not been accommodating to those trapped in this circle, while other services have been very understanding. As much as I like supporting local, small businesses, sorry Nucleus, you have to put your customers’ needs first.