Papa John’s Pizza

Terrible service… the only thing I have to say thank-​you to this establishment for is that they messed up so many of our online orders (three of them… the first incident was overlooked but then the second and third problems happened on the same night) and gave us such bad attitude about it on the customer service line (after being held up on the phone for nearly 30 minutes on the last call), that we were persuaded to discontinue ordering from Papa John’s and found an excellent pizza place that knows how to get an order correct. Sorry, but if you get an order incorrect then offer to fix it. 10% off another order does not fix the problem when the person is unable to eat your pizza because of the mistake. We won’t be ordering from you again and will make sure to spread the word.

For the love of god don’t bother with this place.
I ordered a pizza online from here, which showed up after an hour. When I opened the box, I saw that it was the wrong pizza (with someone else’s name and address on the box). I called and they said they screwed up and would come and swap the pizzas, which they did. They also said they were going to take the wrong pizza and deliver it to the correct house after it had been sitting in my house for 20 minutes. This is a horrible business practice!
I then realized the pizza that I had originally ordered, which now needed to be microwaved, was in fact wrong in the first place. I called and they said they would re-​make and re-​deliver a new pizza. When they showed up (for the 3^rd time now), the pizza was still wrong! They demanded I give them the original wrong, cold pizza, so who knows what they did with that. I gave up and ate my wrong pizza because they kept hanging up on me when I called to complain.

The pizza is tasty but they are consistently late with delivery. Even if we set a delivery time in advance, they don’t stick to it. We just wanted TWO HOURS. Multiple calls to the store and nobody offered an explanation or any consolation. Honestly, when pizza is almost an hour late I expect it to be free.

Alright this is my go to pizza place, I always order online to collect their rewards program.
The place is clean and my orders have always been correct. The parking lot here though is a pain in the butt, I don’t know why but its always so busy!
Their pizza always sits well with me, I don’t get that greasy feeling or aftertaste. Also don’t get killer heart burn from here either.
The staff here are generally good.
This isn’t their fault but their online ordering system does not allow for you to identify which dip you want with your order. You can only select if you order extra dip at a cost but not the free dip. You need to tell them which dip you want when you get there or call in after you place your online order which defeats the purpose. The default dip is a garlic butter that is overly salty, so make sure to ask for a different one if that doesn’t float your boat.