Restoration Hardware

I originally posted a negative comment but I actually had not only the Calgary location but also the online customer service person turn my experience around completely! I had both the people at the store go above and beyond to find answers for me and then they had to pass me over to customer service and they were a delight to deal with as well. I’m really hoping this level of service will continue…

Deceitful uninterested staff. Can’t imagine they will be open much longer. US prices listed, then you have to order since most items aren’t in stock and pay a ridiculous exchange rate plus fees that the employees can’t explain. Frankly laughable.

Went in RH yesterday to exchange a diffuser because it leaked — (the oil would travel up the reed but instead of the oil been captured by the wooden top it would run down the sides of the bottle. Not noticing the mess it was making it did take the finish off the area it was sitting). All I wanted to do was exchange it for one that worked properly, so since I didn’t have a receipt she would only give me the sale price and then charge me full price for the exchanged product. RH certainly doesn’t earn any rewards for customer service.

Will never again step in that store…, having everything priced in Usa dollars and telling people they are saving money… Typical American misleading marketing … Store was empty and soon they will leave Canada as other arrogant companies thinking Canadians will buy their stories

I have not yet successfully purchased anything from the store. Every time I visit, I am completely ignored by all of the sales people. Even when there are no other customers in the store…
Despite the lack of in-​store customer service, Restoration Hardware sells beautiful furniture. I purchased two light fixtures online, for the exact same price they are sold in the store. They arrived relatively quickly and without incident. I have another order in for two dressers, but they must make these to order, because my projected delivery date was 3 months from the date I placed the order.
I can’t see any benefit in buying large furniture items from the store. They don’t have anything in stock, and you pay the same shipping costs as if you ordered online. I’ll continue going to the store to view the furniture pieces, but so long as the sales staff continue to ignore me, I’ll stick with buying online!

My first clue should have been when I saw the scarves at the front being sold for $ 100 a piece. But nope, even after seeing those, I continued to walk into Restoration Hardware.
Restoration Hardware is an insanely overpriced store with, yes, nice goods, but goods that no one in their right mind would pay what Restoration Hardware sells them for.
Another perfect example is a Snowman Kit that I saw at this store. Basically, the Snowman Kit consists of a box filled with a carrot nose, two pieces of coal for eyes, and a little hat that you can put on a snowman. On the front of the box it says ‘You supply the snow’. The cost you ask? $ 21. I wish I was joking. WHY would ANYONE pay $ 21 to make something that: a) you have to supply the majority of (ie. the snow for the snowman) and b) Something that is FREE to make.
Your guess is as good as mine.
Restoration Hardware is a pretentious store that is trying far too hard. It takes basic goods that people use for their comfort ie: slippers, bathrobes and scarves, and overprices them to see how foolish some people are and how willing someone is to waste their hard-​earned money.
Two words: No Thanks.