Swiss Chalet

Tried this Swiss Chalet location for the first time last night, they had an awesome deal I just couldn’t say no to, a coupon for: Deluxe Dinner for 2 for $ 20! A steal of a deal.
One thing I thought was awesome is their franchise website, you can set-​up delivery or pick-​up with ease online and even enter coupon codes in their checkout system. I even got to choose my desired pick-​up time, great system for maximum convenience! You don’t even have to enter payment information, you just pay when you pick-​up.
I’m also on a strict diet right now and I was surprised to learn that they had some pretty reasonable options, especially the chicken. Basically all protein and pretty minimal fat and carbs, usually eating out is a huge hassle to fit items into my macros but here it wasn’t too hard. Again their website really made this part easy, super simple to pick items and calculate the total nutrition! Impressed with this for sure!
So we picked out the items we wanted online, very simple and easy. You can even select if you want utensils and condiments online! This meal included x2 quarter chickens dinners (includes side and a roll), x1 appetizer and a slice of pie. Unfortunately I couldn’t do the pie because of my current diet :’(.
When we went to pick-​up I was surprised to learn they have a dedicated pick-​up entrance adjacent to the kitchen, great idea and logistically efficient! Overall super impressed with how seamless the ordering online to picking up works out. The food was ready on time as requested online and she included the utensils and condiments I requested online. Upon un-​boxing everything at home I noticed some things were wrong though, I don’t know why I put so much trust in this part of the takeout process as things usually always go wrong. I had a whole wheat bun instead of the garlic bread I ordered and they also forgot one of the Garden salads (not sure if it was the side salad or the appetizer salad as we ordered the same kind)… My bad for not checking before leaving, but I’m still big on the restaurant doing their part here and I’m docking them –1 for order accuracy. I didn’t make a fuss over it given the deal and good process otherwise. For a sec I also thought they forgot croutons as the nutritional guide referenced these, however there was a discrepancy between this guide and the actual menu so I’m not holding them accountable for that part. The food we did get though was good and met the usual Swiss Chalet wholesome type dinner you’d expect, I definitely enjoyed it all and it was fresh/​warm! I even tried a small bite of the pie which was good as well. Swiss Chalet is not a classy 5-​star dinner but if that’s what you want then you shouldn’t be ordering here, it’s a step above fast food, affordable, wholesome and family oriented.
If it wasn’t for the missed salad and garlic bread I’d give them ⁵⁄₅ as everything else met my expectations and the take-​out process greatly exceeded what I’m used to. I’ll definitely give them another go though!

I come here often when I’m alone and craving grilled chicken, it’s usually quiet on weeknights, the chicken is always made to perfection, well according to my taste buds, and the fries and chalet sauce just complete the dish, love the food, love the sauce, and service is good most of the time, can be a bit slow depending on servers but the servers are always good, love my Swiss chalet experiences!

Bad bad bad! We waited over 40 minutes for our food and it was so disgusting I couldn’t even eat it. Dry chicken, hard veggies and goopy potatoes. This place needs revamped in a BIG way. Everything is so outdated and ugly. Wont be back.

Food was alright, didn’t get what I ordered but I was hungry. Our server was nice, but you could see a lot of the servers around just moaning and complaining it was really uncomfortable.

Swiss Chalet is overpriced. I’m on sale for 150 billion if anybody is in the market for their own Blake and believe me when I say I’m under-​priced. Their food is average. The gravy is sweet and shouldn’t be and their chicken is alright. I always try to get there early in the day as the chicken is still pretty fresh and juicy. Overall, it’s okay but good if you’re desperate for a filling meal, but there isn’t really anything extraordinary to be found there.

This Swiss chalet use to be slow as molasses and had terrible service. The new manager came up to introduce herself right away which was nice. The food came quickly they only missed one side of gravy from our order. Glad to see the improvement.

Food was brought to the table without any cutlery on the table had to ask two servers to get us some. Real hard to eat chicken pot pie with your fingers.

You walk in and it’s old couples, kids taking their old parents, and retirees eating here. It’s just that cozy of a place for me to dub this place «geriatric central»
The food isn’t bad, for a chain restaurant. Their gravy smothered chicken sandwich has always been consistently good: savory and salty as the gravy is smothered over bread and chicken.
They also have takeout that you can either call ahead or drop by. I wouldn’t personally go here for lunch or dinner but would find myself recommending it to anyone wanting to have something «practical» and refused to listen to other suggestions.

I was in there a week ago for lunch. Really bad service. they were not busy at all. I wasn’t even finished my salad yet when the server brought our food out to us. she pushed my salad bowl off right into my hand so she could put the plate down. so I had the salad bowl in my hand and eating the salad. I’m not impressed. Than she asked if we wanted the rest of the food to go and instead of her taking the plates and put the food in the containers, she brought the containers to us for us to do it our selfs. and the fries were mushy. I have never had such bad service like that.