Hands down the worst customer service and hospitality I have ever experienced. Now I’m usually not one to complain, I’ve been in the service industry for 10 years but this was the worst dining experience I have ever had. My friends and I went there for a bachelorette party, the table maintenance was horrible for the 3 hours we were there the server came to the table maybe 3 or 4 times. Our server never quality checked our food or drinks and numerous dishes never came out. When we asked to speak to a manager — 4 times — we were ignored. And to top it off 4 members of our party got food poisoning. When we called to voice our concerns we were put on hold and hung up on. Once we finally got to speak to a manager we were told that we could get sued for claiming we got food poisoning from them. I’m sorry this is not how you respond to a customers concern. Especially when numerous customers were violently ill after dining at your establishment.
Erin B.
Rating des Ortes: 1 Edmonton, Canada
My boyfriend and I were walking down the street and noticed this place and decided to Check it out: Really really slow service I had the chipotle chicken tacos — these were so dry I could barely eat them(I told the waitress which only came to our table a couple times and she told the kitchen) Boyfriend got lobster Mac and cheese– this was good but for the price 26 $ should have more lobster Drinks were ok not that great for the price 10 $. We had empty drinks a lot of the time and we were done our appetizers(coconut shrimp and dynamite rolls, which were good) are food took FOREVER The waitress was so brutal. I was getting annoyed and I just got up so we could get our bill They did end up giving us a free dessert on the house(fudge brownie) it was really really dry and to much raspberry sauce on the bottom. Sorry won’t ever go there again. Seems like we are not the only ones that think that!!!
Tommy C.
Rating des Ortes: 5 Vancouver, Canada
I really enjoy a place that’s doing their own thing and doing it well. In a sea of repetitive chains I found the originality of the Metropolitan Grill refreshing. I was staying at the Hyatt Regency and went to the Met on a whim. As a solo diner on business(well if you call telling jokes at the Jubilee Auditorium that) this was a really welcoming place, with a great atmosphere. I went for the Korean BBQ lettuce wraps and I chose well — delicious! For the main I was confident in the Indian food as their tackling of Korean was so darn spot on. The Butter Chicken was lip-smackin’ ace. I’ve eaten in thirty-five countries from yakitori in Tokyo back alleys to beef Wellington at Gordon Ramsay’s in London. Each city has a few gems that I remember fondly and this is definitely one of Calgary’s. Thanks for the fantastic food and the nice time, see you on the next trip.
Scott K.
Rating des Ortes: 2 Calgary, Canada
I went in for dinner around 6pm to watch game 5 of the stanley cup final. The restaurant was empty so I figured the service would be good. It took over 20 minutes and asking the waitress 4 times to put the game on. She seemed more interested in chatting with the staff than serving customers. She disappeared for a while and eventually came back and asked«What do you want?» She dissapeared and another waitress brought us our food who was way more attentive and actually seemed to care about her job. The food was alright but nothing special. If I wanted to feel unwanted I could go visit family instead of paying stuck up waitresses. It wasn’t the worst restaurant I have been to in Calgary but it was far from being the best.
Tara J.
Rating des Ortes: 2 Calgary, Canada
My husband and I came here for a late lunch(after 1pm) on a Wednesday and it was nothing special. The service was poor; she didn’t know which beers were on tap and couldn’t remember any drink or food specials for the day. The food was just okay for the price; $ 18 for a tiny portion of mediocre pasta, this is definitely the last time I visit the Met.
C T.
Rating des Ortes: 1 Calgary, Canada
My friend and I ate at here on Wed, Nov 26 @ 12 noon. I made the reservation via Unilocal SeatMe! When we got there separately, we were promptly told that we had to be there by 11:45 a.m. for a 12 noon reservation! What is up with that?!? If I made reservation for 12 noon, I expect to have a table for 12 noon! The lady(very short with long, dark hair) manning the door facing Stephen Avenue was very rude when I got there 5 mins to 12 noon and promptly told me that my friend was already in the restaurant, seated somewhere behind the back lounge. She wouldn’t tell me where my table was exactly and she scolded me saying I had to be at the restaurant by 11:45 a.m. I was appalled! She did not even lead me to my table but left me roaming among the busy tables to find my own table! Luckily, a male waiter stopped to assist me. He was at least nice! The email reservation does not state anything like that. I have never met such a rude and unprofessional maître’d before in all of the restaurants I’ve eaten in downtown Calgary. Let it be known I won’t be stepping back in your restaurant any time soon. Environment — Way too noisy. It’s more of a bar than a restaurant! Wait service sucks too. Food sucks as well. Metropolitan Grill, you need to shape up!
Tim G.
Rating des Ortes: 2 Edmonton, Canada
The location seems nice. The patio is a comfortable size. The warm Chinook wind blows nearly constantly to keep you comfortable. Staff seems more interested in specific male customers and the wait time for refills or drinks is quite long. Even after we finished eating it was quite a wait for the bill. Prices are a bit high for the flavour and quality of the food. The dishes look great but often feel like there was little thought put into how you actually eat them. The chicken burger was a Costco style chicken breast whole and barely fit in my monster mouth, odd for a more fine dining setting. The music was much too loud and we asked to be moved. Even on the edge of the patio it was hard to hear each other or the servers over the loud music. I don’t recommend this place for anything more then drinks with friends.
Sean P.
Rating des Ortes: 4 Calgary, Canada
Summer patio livin’! Metropolitan has it all, great food, great service, awesome patio! Right on Stephen Av. The Met is centrally located with a large patio with tons of seating. During summer it’s usually a busy spot, get here early, stay late. The view is worth taking in!
Mariana R.
Rating des Ortes: 3 Calgary, Canada
Good tacos… And good drinks… The patio is very cool and the location is very convenient for some drinks after work. The ambience is very nice.
Garry S.
Rating des Ortes: 3 Edmonton, Canada
The Metropolitan Grill certainly seemed to be a happening place. It was packed and everyone seemed to be having a good time. The atmosphere was lively in the lounge area and it felt like the place to be. I had the crispy salmon entrée and it wasn’t bad. I certainly have had better salmon as this a little dry, but the bed of mashed potatoes it was served on were very good. Overall the serving size was small and the service was just ok. It wasn’t bad but I wasn’t wow’d either. It was an ok experience but I am not sure if it would be high on my return list.
Yetty U.
Rating des Ortes: 3 Calgary, Canada
Went as part of a group of four. Here’s where we all stood Appetizer of calamari and dynamite roll: 5⁄5 very tasty Entrees orders Filet mignon — enjoyed it but the mashed potatoes were a little too watery Rockfish — enjoyed it but the fries were too much and too oily Roast chicken — enjoyed it but portion too big Lobster with Mac and cheese: enjoyed but too cheesy. Dessert: nice but a little disappointing Service: very friendly and fast but not fast enough for lunch hour. All in all, the dessert comment sums it up. This was a nice joint but also a little disappointing. Nobody cleared their plate but we all still thought the food was tasty. We all left thinking we’d definitely return but wouldn’t order the same dishes
Dean P.
Rating des Ortes: 4 Atlantic Beach, FL
Drinks and service were excellent. Atmosphere was lively and metropolitan. Would definitely go back.
J P.
Rating des Ortes: 3 Calgary, Canada
Not bad but steak was a little fatty but over all it was acceptable. Had a lunch date and food didnt stand out at all.
Nicole O.
Rating des Ortes: 2 Edmonton, Canada
I stopped in at the Metropolitan Grill on impulse with a co-worker while in Calgary for business. Neither of us was familiar with downtown dining and we needed a place to grab a quick late lunch before heading home. The restaurant was deserted at 3 pm(which isn’t surprising), but our service was quite a bit slower than I expected. I think I was initially put off by our waitress because my dining partner was in the middle of speaking when she came over, and her annoyance that he finished his thought instead of stopping immediately to address her was apparent. The atmosphere is very modern, with low lighting and small tables. The menu had a lot of variety on it, with steep prices for all the items. I got a chicken burger, and while it was good, it was nothing special. It certainly wasn’t worth $ 17. We waited quite a while for our food to arrive, and I was finished more than half my burger before the waitress came to check on us after we got our food. Bottom line: food was overpriced, and service was neither quick nor friendly.
Kyle G.
Rating des Ortes: 3 Calgary, Canada
Only go for drinks, and never for food. First off, the Met is expensive. If you’re willing to move past that, you can get some decent drinks here in a more quiet atmosphere. I only really go here because I know I can get a table and generally decent service. Sometimes Stephen Ave is just too busy for anywhere else. Happy hour favorite mostly because it’s no one else’s favorite.
Missy D.
Rating des Ortes: 1 Calgary, Canada
I haven’t gone to this place in years and I remember why. We were trying to find a place to go for lunch, around 11:30 and chose here. It was exceptionally busy and if you know you’re a busy lunch place you should have enough staff to accommodate. From start until finish was almost 2 hours, that is unacceptable for a downtown place. We got there around 11:30, we didn’t even see our server until close to noon. I had the candied salmon salad, which was ok, lots o dressing so it was soggy. And for $ 20, that’s a little steep.
Mary S.
Rating des Ortes: 4 Toronto, Canada
Stumbled across this place, known as «The Met» to regulars when walking from dinner back to the Fairmont. It was probably the most lively place in this area so we popped in for a drink. Sat at a high top and there was great music playing. Saturday they had a special on frozen bellinis so I had one of those and a glass of champagne. My fiancé had a beer. It’s a fun place to «people watch» and the atmosphere is great. Would definitely return for drinks after dinner or ever for dinner. They have a large patio and hope to grab a drink there when the weather gets better!
Kourosh A.
Rating des Ortes: 2 Calgary, Canada
I had heard this place has«attractive girls, but the food is mediocre». My personal experience at a lunch hour, confirmed it !
Jenn N.
Rating des Ortes: 4 Calgary, Canada
I’ve been meaning to check out The Met again since they re-opened after their renovations. Since it’s in a prime location, I wasn’t surprised that I couldn’t book right at lunch — which was fine I didn’t mind eating at a later time. Even when we arrived it was still quite busy from the lunch rush, but we were seated right away. I really like how open the dining area is since they reno-ed, the private dining rooms are now partitioned with glass walls so it’s not so dark during the daytime. I was torn between getting my usual staple(Lobster Mac & Cheese YUM!) and the Scallop Gnocci, and our server gave us her input and even suggested some appies for us to try — which I appreciate. I like when the staff are knowledgeable of the food they serve. Overall good experience, I would suggest if you go here to dine before or after nigh noon to avoid the rush
Arc P.
Rating des Ortes: 4 Edmonton, Canada
Honestly, I kind of went into the Metro Grill not expecting too much. Probably because I’ve never heard of anybody having a mind-blowing experience at one and I only ever hear complaints. However, on a quest to try a few more elevated patios, this was pretty close to my apartment so I figured, why not? Impressed, I was. The food was above average, we had the fish tacos and the number 42, which was a Asian lemon chicken dish. Upon questioning why the dish has such a strange name, the waitress actually asked the chef. Apparently, the lemon chicken is no. 42 on the menu of a majority of Chinese restaurants. This of course isn’t true, but the fact that the waitress actually asked the chef for us was a testament to good service. Furthermore, the fact that the staff managed to get the patio ready just hours after a major rainstorm passed through the city shows how hard they work. That impressed me as well. The Guinness was fine and the view from the patio onto 17th(thought you may have to maneuver around some potted plants) was nice. All in all, a good experience at the Metropolitan Grill.