White Spot

First, the service is great. The wait staff are all friendly and polite, though it seems you are always — ALWAYS — kept waiting for a table far too long.
HOWEVER despite the good service, every time I’ve been to this location in the past 2 or 3 years, the wait time is totally unacceptable.
Last Friday, my birthday, we were seated at 6.10, ordered immediately, and received our food at 7.25. There was no offer to comp anything, although the other 3 tables near ours all had their meals free because apparently it had taken even longer than ours did.
We were warned when we got there that the wait for food would be «about 30 to 35 minutes because we’ve received so many phone orders». We could have lived with that, but in the end the wait was not 35 but 75 minutes… unthinkable.
I felt very sorry for the wait staff, who rushed around continually apologizing to everyone in sight. People were very cold towards them, and it was 100% not their fault. From where we were sitting we could see the kitchen staff — moving at a glacial pace. From the amount of time it took the taller cook just to read a single order sheet, I’m surprised anybody got their food that night at all.
When my burger arrived, it had Triple O sauce – obviously scraped off after the fact but still very much in evidence – which I had specifically requested they leave off. I alerted the waitress but at this point was far too hungry and annoyed to ask for a redo.
I think a change of kitchen staff is needed at this location. I won’t be back until I hear it has happened.

this used to be our go to spot for a great family meal. sadly after the food last night we will not be back i ordered my usual the monty mushroom burger this has been my favorite item for years but last night the patty was burnt dry and am pretty sure they have switched to preformed patties usually it is pilled with mushrooms and messy to eat. not last night’s i was lucky if there was 10 pieces of mushrooms i had to ask for tripple o sauce as it was missing from my burger. fries were soggy and gross. hubby ordered the rib special and was not happy at all. he said they were dry and tasted like they had sat under a heat lamp half the night then were slathered in sauce to hide the fact. they say they offer endless fries but not once were we offered more fries. also both of us were sick for the rest of the night. we have spent so much money here over the years going for birthdays, anniversarys ect. after last night NEVER AGAIN.

Service was really good. Very friendly, outgoing & she got everything right & was attentive. She was good with my girls. They have a decent menu with some new items that looked really good. Value is reasonable and food was tasty & well presented. Taryn was looking after our table and as I said she was great!

Went for breakfast there with friends visiting from out of town. Overall the breakfast was Blah. No jams or anything for the toast, never got a coffee refill. The potato smashers (AKA the night before potatoes that never sold) are gross.
Won’t be going back for breakfast there. Once was enough.

The food is always great; the burgers & coleslaw are some of the best I ever tasted. I look forward to the food whenever I visit Canada.
However, the service in Campbell River is very slow & lax; I think this is the norm in Canada as I have experienced this throughout my visits. Service is slightly better in the big city, although not by much. Generally speaking, The White Spot has always has great food but the service needs a lot of improvement (be prepared to wait). In all fairness I find the service in Northwest Washington State to be slow as well (so is it a regional thang?)
Note: When family from Canada visit the U.S. they are always marveled by the hospitality and fast service.

The food was good, but our waitress was kind of distant. She wasn’t very social, only came when she needed to come.
Maybe I’m just not used to the service done in Canada, but it was a little awkward.
I would go back, but that’s mostly due to the fact that there wasn’t very many choices.

Overall: ****
Food: ****
Service: ****
Atmosphere: ***
Price: ***
Classic White Spot with decent service.
Food:
My favorite is the chicken cesar wrap. My dining partners have had and enjoyed the fish and chips and burgers
Service:
Typically very friendly and prompt. Last time, still friendly, but not so prompt. When asked about the delays the waitress explained that some staff had been unable to make their shift.
Atmosphere:
Clean and well-​lit. If I had been the developer I would have put this development on the shore-​side of the highway (where the views of the sea and Quadra Island would have been unobstructed by traffic), not the town side, but I guess it’s too late now.
Price:
Very reasonable.