Flying Cameras

Very poor service! Very sketchy sales tactics! I had been in contact with these guys looking to purchase a Phantom 3 drone. I talked to Nina, she said they had a few drones left in this shipment so if I purchased I would have one. I purchased it that day and was excited that my drone was ordered and in its way! Well… five days later I check on the status expecting to see how close it was to be able to pick it up, and long and behold it hadn’t even been shipped yet!!! I immediately emailed Nina and she replied they only have so many Phantoms per shipment and that I missed out, first come first served, even after she told me there was a few left and that I would have one! She lied to get my sale and then after 5 days and me emailing her to see what was going on she tells me that they would send it out «tomorrow «! No offer to send it priority or anything even after I told her I use these machines for business and I was waiting for it! I had it shipped to Alberta because that’s where I was gonna be during that time frame she told me and now I’ll be back in BC working and I’ll have to wait another week to have it shipped here! Do not order from these liars!!! I will never order anything from them again! Zero stars!

Hopefully this gets to the owner and he can educate his staff on appropriate customer service.
I purchased a DJI Phantom 2 Vision + end of October from Henry’s Camera Store in Toronto, Ontario. On its first flight the quad crashed hard without reason. I went to Henry’s and the manager directed me to contact DJI’s Official repair centre for Canada «Flying Cameras». I walked outside and called. I initially spoke to a young lady, who’s name I forget, who was completely useless in helping me diagnose my issue and find a solution. After wasting my time explaining to her over and over again that it was not pilot error and it was not something I did and hearing her repeat «its always pilot error» and «you can pay to send it in for repair but its going to cost you» I decided to tell her she should educate herself on customer service if she plans on making her current job a career and asked to speak to a manager. The manager, Lisa, started off extremely understanding and helpful. Explaining that, although rare, this sounded like a manufacturer defect and requested me to send some more info /​a video clip of the problem. I emailed the video clip and when i called back I was informed she was on lunch and to try back in half an hour. So I called back in half an hour and when Lisa answered her tone had immediately changed from helpful to one similar to the first lady I spoke to. She started with «so I heard you told my employee to educate herself» which I replied with «yes I did, her customer service was horrendous and if she plans to continue in this line of work it will have to be improved on» Lisa went on to explain to me that «I understand that you may have crashed your expensive toy and that it might be alot of money for you and now you want it fixed for free» etc … I realized that she was turning out to be as unhelpful as the first one and she continued to tell me it was my fault and she would fix it but I would have to pay for the repair and shipping to her. Not the service I expected after spending $ 1500 on DJI. I got off the phone and called DJI headquarters Los Angeles. The gentleman I spoke to listened to my issues and within 5 minutes had informed me that this was definitely a manufacturer defect. He also apologized for the garbage service I received on the phone from Lisa and her employee and said «unfortunately I hear negative things about them more often than not, its an issue DJI is working on resolving and I apologize» He emailed me a pre paid shipping label and away my package went. Couple weeks later my replacement has arrived. The problem was a bad Electronic Speed Controller which caused the quad copter to crash. So my faulty unit was replaced at no cost to me. So anyone who is interested in purchasing a DJI product my recommendation is to AVOID Flying Cameras at all costs !!! Order directly from
and if you ever have a bad experience with someone who is uneducated on the art of customer service DO NOT LET THEM BULLY YOU !!! I hope this is a slice of humble pie for Lisa.

Flying Cameras decided to accept the return after all with a restocking fee (which I’m fine with). I wish their website was more thorough to avoid these issues in the future, but I’m thankful they came around and resolved it.

Another attempt at my review here as this company seems to want to lie to Unilocal to have my negative review removed. I wonder how many others they’ve had removed? Really didn’t think that Unilocal played that game, but apparently they do. For some reason they have bamboozled Unilocal into believing that I had no experience with their store. Unilocal this IS first hand experience so if anyone tells you otherwise, its a lie. This online dealer did a great job of pretending to have have a brick and mortar store, which we discovered was nothing more than a store room in the back of a Farm feed store. They were dishonest when we dealt with them and we ended up walking away and not buying from them because they were so shifty. How actually going to a store in person doesn’t count as first hand experience beats me. Maybe they own stock in Unilocal.
My review stands and if I could give them zero stars for having the bad review pulled, I would. They should spend less time trying to falsely get negative reviews removed and instead work on their business practices to EARN good reviews. Imagine that.