Kia West

The treatment we received from the dealership was great. The only complaint I would have is that it took so long for everything to get done, but this was not just the dealership but us as well requiring the extra time. Hats off to Kia West…

tl;dr
I have a love/​hate relationship with this dealership.
The sales department in which where I bought my new car from wasn’t that good of a experience for my first time buying a new car.
As for the Service department, I understand that it may be hard to track hundreds of customers that come and go but I always have to tell them what Service Tier I’m at on the KIA’s recommended service. You would think that they would keep track of all of this. Also they have charged me for things that I would expect be covered by warranty or just for the moral aspect of it since my car is only less than a year old — My glovebox opens very abruptly and is suppose to be a smooth opening — to fix it, they charged me!
I also recently did a Service 3 which cost me over $ 300, according to KIA, I should be getting my car’s «state-​of-​health» report in which it would show me my cars current status as it hits 24,000 kms — when I did this, all I got is a payment receipt .
On the positive side I am impressed by their Service Dept. staff particularly Jason as he is always courteous and professional. Also their damn coffee machine that serves Mocha is so addicting — I’ve brought my girlfriend, friends, etc to chill with me on service days and all of them agree that mocha machine is le awesome.

I had an oil change at my local garage which reported to me that the oil pan gasket was leaking and being the car is on warranty I should return it to the dealer to be fixed.
Upon calling to make an appointment I found out their service dept. hours are not all that convenient. Weekdays from 8:00 AM to 5:00 PM and Saturdays the appointments are hard to come by (so I was told by the lady that answered the phone).
Given this location is kind of out in the middle of nowhere — across from Home Depot on United Blvd., I was trying to make an appointment time that wouldn’t waste my time waiting around. I was told they could shuttle me to the McBride Skytrain station so I could get downtown to work. However, being the service dept. doesn’t even open til 8:00 AM and I work 8:00 — 4:00, an 8:00 AM drop-​off of the car certainly is inconvenient. Yah I could be late for work — 30 minutes is one thing, but more than an hour is unacceptable to me. It would be a rush for me to get to the dealer by 5:00 PM closing but it could be done so long as their shuttle service was at the train station on time. I couldn’t even drop the car at night and use the key drop because I have no way to get to the skytrain station from the dealership.
I asked how long would the appointment take and I was told 90 minutes. I got a 12 Noon Saturday appointment with an intention to cross the street and browse Home Depot. Upon arriving, I asked how long the appointment would take and I was told «a couple of hours». Okay, so we’ve now gone from 90 minutes to 2 hours. I asked if they had a courtesy car — nope, they’re all out. I was told they do have a shuttle service but it would be returning to the dealership in 15 – 20 minutes (inconvenient).
I returned to the dealer at 1:45 (15 minutes short of «a couple of hours». Jason tells me that the oil pan gasket is not leaking at all, that is only sweating and there was nothing to fix on it. He said the car would be finished in 15 – 20 minutes.
The customer waiting area is busy. The leather furniture is way too soft and there was no way I could sit on it with my sore back (from wandering the cement aisles at Home Depot). I wander around and look at the cars in the room, then find a high bar stool type chair to sit on.
I couldn’t go hang outside because they were having some sort of a music/​bbq thing going on. The music and DJ’ing was so loud you could easily hear it loud and clear inside Home Depot’s garden department. I thought the volume of the music was unprofessional and I thought it portrayed the customer service area in a poor light especially when customers were calling the service desk.
As it nears 2:15 PM I’m beginning to get impatient as I’ve already been waiting ½ hour since returning to the dealership. I impatiently look at my watch, Jason appears to be concerned with how long I and another customer are waiting. He walked back into the garage a few times and I could see through the window he was chatting to the mechanic working on my car.
A woman walks up to the desk and demands «Get my car off the hoist now. I can’t wait around any longer». In 2 minutes she’s literally out the door!
I’m beginning to get really irritated as time is ticking and my Saturday afternoon is being wasted. What I had planned as a 90-​minute appointment is now stretching into more than 2.5 hours. Finally, at 2:45 Jason says my car is ready (an hour after he told me it would be «15−20 minutes».
My car key is returned and I asked about documentation to show that I brought it in to have the oil pan gasket checked. Jason said «No, there’s nothing wrong with the car. We have documented everything».
When I bought the car 2^nd hand from another Kia dealership I was given a red binder that I was told was to keep all the documentation of any service related matters for the car and that should any warranty issue need to be dealt with the binder would be examined to ensure I kept up the maintenance on the car. Oh well, I guess this Unilocal review will have to stand as my documentation should I ever need it.
Jason asked me if I had time for a car wash. Seriously! I’ve already wasted almost 90 minutes more than I had planned. Not impressed.
I was undecided as to whether I should grade Kia West with 1 star or 2. I decided that due to the appearance of Jason being on-​the-​ball at the service desk, that I would upgrade a 1-​star rating to 2 stars.
Honestly, can’t wait for the warranty expiration and then I’ll never need to return to this dealership. Just a royal PIA, mostly due to the location and the fact that it took them twice as long as it should have. I pity the customers who are paying by the hour.