Axe Music

Recently visited this location to check out some mics and other gear for a few video projects I am working on at work. Spoke with Ed D. and he was super friendly and helpful. Very satisfied with the wireless mic products he suggested I would not hesitate to do business with this Axe Music again. I would personally recommend paying Axe Music in Edmonton a visit!

Terrible customer service for their website! Twice I’ve been billed on my credit card for something that hasn’t gone through as an order and all you get is a voice box for their help line. I’ve left 4 messages over 2 weeks for them to contact me and they have yet to do so.

Ordered a Marshall dsl40c amp online with free tour jacket. Never received the jacket and was sent a demo amp off one of their show room floors? It was advertised for 699.00 no indication this was a demo, received it almost 2 weeks later, took two days to pull this off the shelf or floor to call purolator for a pickup really 2 days.
Received it box was totally damaged, holes tons of tape, inside nothing in original packaging like everything was just thrown in the box along with some Styrofoam corners, really suspicious, anyway plugged it in and sure enough no sound, tried everything I could think of, changed wires, re-​read the manual nothing, called axe help line spoke with Brad suggested a few things nothing. So I asked if this was a used amp kind of funny how it was packed and he said yes no hesitation was I not told, NO I was not told and this is not what I payed for I wanted NEW.
He apologized and offered a refund and would pay return shipping which I was prepared to do the next day, But I was not interested in a refund I wanted a NEW replacement which he had no idea when a new one would be in, really hello its 2015, email, telephone, text your supplier for a EAD, but he was very un– committal, only interested in giving a refund, but after speaking with family and friends I hesitated it was suggested I would not received a refund most likely until the amp was back in their possession and I had no proof I would be receiving a new one, no new order number, no anything and no amp if I sent it back.
I contacted Brad by email and said my concerns, that I had no proof or any new order number or when a new one would be in and never received a reply, so still have the amp, no jacket and checking axe website new stock has arrived and its now 899.00,surprised there is the problem they sold me a used for 699.00 when new its 899.00, so they will give me a refund but it will cost me 200 $ BUCKS MORE, So I have no choice but to have it repaired and WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN.

ordered an amp from their online store. It was advertised as in stock and ready to ship immediately, it took 13 days to ship. called them around 5 times to see what the hold up was and got the run around every time. if you can, avoid the online store.

I had been searching for a pair of ear monitors (earbuds) and found (online) that Axe carried the Shure 215’s and were $ 10 cheaper than the other big guitar store in town. I called the store, spoke with ‘Drew’ and he said he’d put them on hold for me at the counter. I arrived at the store and got Drew himself to help me. What a great guy — full of personality and smiling — something you don’t find often.
Yes it was a simple transaction but obviously enough to make an impact on me and hence write a review.
After working in the customer service industry for 20 years, I can appreciate good service.
Thanks Drew. You have a customer for life.
Scott

F – ing Fantastic!!!
The service at AXE is simply amazing. After firing off a question about shipping, (which I unfortunately worded as a complaint), I was contacted within 20 minutes by the founder and president of the company, asking exactly what he could do to make things right.
Their selection is massive, their staff are friendly, helpful, and knowledgeable. I have never had a more hassle free and rewarding retail experience than I have had with AXE. I highly recommend to everyone not to shop anywhere else. This is the store that gets it right.

Flawless experience. Service was outstanding, staff are knowledgeable and helpful. Was able (and encouraged) to compare my current guitar and amp combo to what I wanted to purchase. They probably would have let me stay all day.
Price on the guitar I bought was the best in town and better than most online shops. Huge inventory.

These guys are amazing. Plain and simple.
My production company placed a sizeable order with them with tight timelines, strict budget requirements and 5 different shipping address across 5 provinces.
They revised the order no less than 5 times, brought the package in under budget and delivered everything on time. We had support from multiple departments and everyone responded quickly with great attention to detail.
When you call — which you should — ask to speak to Rob Needham. He is the hardest working guy in Canada’s AV business.
If you want more info, feel free to contact me through PM.

I bought a guitar from here not too long ago. The customer staff was outstanding & the prices seemed fair. I mostly checked out the guitar section in which they have a WIDE variety of. Their guitars had everything from wild graphics to a plastic see through body! I will definitely go here again for my music needs.

They have everything you need music related. They have lessons, a recording studio and equipment. Whether you are just beginning or have been playing for years the staff will help you out accordingly and they know their stuff.
If you are a musician you will love just walking around this store and checking out all the stuff they have. If you aren’t a musician you will still enjoy walking around the store, messing around with the equipment and contemplating becoming one.

Axe Music
12 108 67^th Street
Edmonton
4 stars
This is where we went when my boyfriend bought his drums. We found that the staff was really knowledgeable and friendly. You can bargain a bit with prices or they throw stuff in to give you a deal. Their selection of headphones is great and if you’re in the market for music lessons they offer them here. Everyone who works here is really into music, so you usually get enthusiasm from them when you’re looking for stuff. There’s also a huge selection of rental stuff — amps, lights, speakers — all band and dj equipment.