Fabricland

Probably the worst fabricland I have EVER been to. As an avid sewer I find myself in fabric stores a fair amount of time, this is the only store that I have been treated with disrespect from the employees. I work in the mall so it WOULD be easy for me to go to however I get mistreated every time I seem to go, today was no exception.
Although I would love to share my past experiences with this store I will only write of today’s experience. I was buying thread and knew exactly which one I needed, I waited at the till for about 5 minutes until someone came — I was on my lunch break, so I was short of time. Then when I got to pay, I was short a dime, I asked to pay by debit and they refused (I understand that). I did tell the woman i work RIGHT NEXT DOOR though and wouldn’t even be a minute to go get one, she tells me she can’t wait and needs to suspend the transaction. I asked her to just say i payed the dime I owed and I’d be right back (offering to leave ALL MY THINGS), she said no and started suspending the transaction. I went to get the dime and by the time I got back she was still suspending it (30 seconds — literally). I hand her the dime and she tells me I need to wait in line again. I stood there and WATCHED her finish suspending it which took about a minute more then call the next person in line. Are you joking me?
She was NOT even finished doing it, easily could have cancelled it and took the dime and voila! But she made a point to FINISH suspending it, then call the next person. Having no time to wait in line, i asked for my stuff back (which I left for honor system rules) then asked for my money.
There was absolutely no reason to do that, in all honesty it was ridiculous. This isn’t the first time I have went there and been treated awfully though so I have come to expect it. Wonderful choice of fabrics, great prices but terrible employees. I am a young professional and I feel completely ridiculed every time I enter that store. Just because I do not meet there usual demographic I feel like they are absolutely negligent of customer service. I do all my regular fabric shopping at OTHER locations because they deserve my business, and always greet me with respect .
Poor customer service at its finest.

I don’t love to sew, per se, but I do sew the odd dress or quilt and will tolerate the act of sewing for the end product. I pretty much get my materials exclusively from this Fabricland.
The store has a wide selection. Even with the selection I can’t always find what I want, but usually in those instances I am looking for something painfully specific. They also have a pretty decent discount section, many patterns, and any notions you’d need for a basic project. Don’t buy snaps from here, though, it’s not Fabricland’s fault but they just suck and fall apart.
The store is clean and well-​lit; I’ve never gone home only to realize that the fabric I bought was not the right color. The staff are friendly and sometimes give you a bit of extra fabric without charging you!
One thing I’ve noticed is that fabric goes on sale often here. Buy a Fabricland membership… trust me, it’s worth it even with just one trip. The membership starts off at 25 bucks or so in January but they reduce the cost halfway through the year (as they do it by year and not one year from purchase). I do most of my sewing in the summer, so buying the membership then, at half price, gets me massive discounts. And never buy fabric at full price! Just watch the sales. I bet whatever you’re looking at will be on sale sometime within the next month or two.
I love this Fabricland and would be lost without it. Seriously, it’s great, and you should check it out!

Being in a mall, you would think this store would be cramped or have a smaller selection that other stand-​alone fabric stores, but they’ve managed to utilize every bit of space they have! I went in with an idea in my head for a costume for a play I’m involved with and left with the perfect fabrics, both on sale to boot.
I’ve always found the ladies on the floor to be incredibly helpful, and on my most recent trip, quite fun to joke with. They’re very knowledgeable about the store and their craft and when I was lost amongst the sea of buttons, the same woman who had cut my fabric found me and gave me a quick tour of the different types available and what might be the most bang for my buck.
I really appreciated the way that everyone in the store kept me informed about my purchase and the membership available to me, (which I finally purchased and have found totally worth it already). It’s worth the extra drive to the suburbs for the selection and service at this store!

Who would of thought they had a whole store dedicated to fabric. I stumbled onto this place while at Millwoods Town Center and decided to walk around. I was overwhelmed by the amount of fabric they had.
I would imagine that this is heaven for anyone that is into sewing or knitting, making their on clothes, pillow cases and pretty much anything else that requires fabric. Although I was only browsing the staff was really friendly and pleasant.
The selection is actually crazy. Wall to Wall, counter to counter fabrics.

I went here to look for fabric to cover a headboard and I really didn’t know what I was looking for.
I asked a sales lady for help and she was so super helpful. She walked around the store with me, picking out appropriate fabrics, cutting off samples and telling me prices and how much I would need.
She really went out of her way to keep me informed and I really appreciated it.
I will definitely be back.