Fabutan Sun Tan Studios

I have been a customer here since they opened and there is a reason for this: great staff and management, super clean, large enough to always have a tan bed available even without an appointment the wait is only a few minutes. There is something else though: they care about the business they are in and ask about you having eyewear and if you need lotion. Even a regular customer like me needs to know they are diligent about this and on a few occasions I have forgotten so bought the disposable paper ones. Owner here is hands on has great customer service skills.
This central location smack in the dead centre of downtown is great with LRT a minute away.
Highly recommended.

This place is inconsistent and I would never recommend tanning here when they just open in the morning. In a business where they value a customers time you would have the staff scheduled to start at least 10 min. prior to opening. Today, as I waited outside for staff to arrive, I was treated to the girl hollering at me to stay outside while she went in. Instead of having the common courtesy to just explain that she had to shut off the alarm she actually yelled at me and then proceeded to give me attitude when I was furious with her for the treatment. There’s also always a pink straightener plugged in and lying on the floor in the front near the mirrors (slight danger) so the girls can get ready in down time and on occasion in later shifts a bunch of young men hanging around while the girl finishes her shift. I’m in a similar industry and if my staff ever talked to a client the way I was spoken to I would fire them on the spot! Here are some suggestions for your business
1. Start your shifts 10 – 15 min earlier than your opening time. It will actually look like you are prepared to take guests and if something wasn’t done from the night before, the 10 min before you open would be the time to check it. God forbid a bed wasn’t cleaned and because your staff is so busy getting there at the very last second they could unknowingly send a guest to a dirty bed. Better to be proactive then reactive.
2. Teach your staff the value of explaining their actions as walking in a door with a staff member who needs to turn off an alarm is not something a guest of your business would understand if they weren’t an employee
3. Put the straightener in a place where a guest doesn’t see it as it looks lazy and terrible and if staff have so much extra time to do their hair while you pay them, perhaps they can clean the disgusting dust accumulation that is piling up behind the beds
4. Stop the party atmosphere, this is a business, not a night club
Just as I’m leaving the girl at the desk who doesn’t have enough common sense or has not been educated on accountability and how to treat a guest just pulls me aside and tells me I am disrespectful to her!!! Are you kidding me Fabutan! Your employee yells at me because she doesn’t have the common sense to simply explain that she’s turning off an alarm, lacks the common sense to apologize and them proceeds to tell a guest of yours whose purchase at your business ensures she’s employed and I am disrespectful? There is a lovely girl who knows me there who picks up the phone and knows who it is before I even tell her, hire more girls like that! That blonde one is AWFUL!!!

The service at this location is very good but I have a couple of issues with some of the corporate mandated practices:
(1) I don’t appreciate staff playing nazi with my choice of lotion or safety glasses. Ask once if you insist but do we have to go through this during every visit at every location?
(2) Access to all the locations is the biggest selling point but upgrade your CRM to accommodate this. I always go through the same song and dance at every location and it takes minutes, «I can’t locate your last name, where’d you buy your membership?»

Nice friendly staff but what’s most important to ME is the experience of tanning in the bed… i saw hair from a previous customer in my bed twice (wiped it off with my towel the first time, told the employee, but didn’t improve). Go ahead and time them and see how long they spend in there cleaning your bed! less than 60 seconds. sure they’re busy, but do they care about higiene?!
not going back to Fabutan.

I always thought that Fabutan was one of those evil organizations that was trying to monopolize a niche market. But this location of Fabutan changed my mind.
Every tanning salon I’ve been to has pushed me in and out and never bothered to smile or chat.
The Jasper Ave location of Fabutan has an incredible girl working there named Tara. If they know what’s good for them — they won’t ever let her go!
Tara knows the names of practically everyone who tans there. She is always smiling, always friendly, always fun. She really makes it a great experience. She even remembers people’s vacation dates (since a lot of people come in for a base tan before going on vacation) and she is an absolute delight!
If you’re going to tan — tan here!