Glo Tanning & Nutrition

I’m not a regular tanner so I made sure that when I bought the minutes they would not expire. On march 7^th I wanted to go tanning prior to a trip and called to find out that they’ve gone under new management through their voicemail. In the voicemail they said that they would honor old customers mind and that they would re-​open march 4. I left a message for them to call me back to book an appt (as voicemail said they were re-​opened). No phone call back. Called again march 15^th, again got voicemail and left another message. Ended up leaving on my trip without getting in because no one called me back. After I got back in April I called 3x and finally had someone pick up only for them to tell me that it’s been too long and my mins have expired. I explained the situation to the staff and she said she would talk to the new owner and get him to call me back to clear things up. Two weeks later no phone call. As far as I can tell the new ownership/​management is horrible. Looks like I’ve lost my mins because of their horrible communication. I would not NOT recommend this place to anyone.
Update-​3 months went by with no phone call from anyone. This place has horrible customer service :(

BAD Customer service!!! I was wanting to try an infared sauna session and decided to go check out Glo tanning.
I phoned to book a session and the girl on the phone «supposedly» recorded my name and number down for the appointment. On the day of my appointment, I showed up and the receptionist said she couldn’t find my name and that she couldn’t fit me in. Boy was i really dissapointed– but I get it, mistakes happen. The receptionist apologized and offered the next available time. I didn’t make a scene or anything but i was hoping there will be some kind of offer of a discount since they dropped the ball on the appointment booking. Nope, nothing was offered. It’s too bad because I was really looking forward to receiving service from them. My first impression of them sucked!!! I honestly was hoping for a better turnout.

This place is terrible! I bought the groupon pkg of 10 vibrations, 10 sauna and 10 tanning. It’s supposed to take an hour but every time I’ve gone it’s taken 2 hours! That’s because there’s a long wait between each of the 3 activities. And it’s not because its overbooked its because the 3 – 4 staff sitting at the front desk are too busy hanging out to clean the rooms or help customers. So the waiting room is full of customers and the sauna or tanning rooms are empty. I often the 3 – 4 staff are actually sitting in the back room chatting and so when u finish in the sauna and want to move to tanning, there’s no one around to help. This place is awful! The terrible service is not worth the discounted price!

I can honestly say I’ve never had an issue with their staff, they’ve always been super helpful, extremely nice and friendly. I find if I go between 6 and 7pm I get the best service.
What I’m unhappy with is their beds, I always bring 2 towels from home, one to clean the bed because it never seems to be up to par and the second for myself. I don’t use their towels because they never seem to be clean enough. I say up to par because who knows how many people use that bed in a day, let’s face it not everyone is clean and I find their beds need a extra attention.
If I’ve owned that place that would be my priority, cleanliness!

I bought a deal for 10 tanning sessions, 10 vibration training sessions, and 10 infra-​red sauna sessions from Glo Tanning and Nutrition. I wasn’t very impressed the first time I went there. The owner was sitting in the front along with an entourage of young girls who I assume were his «staff» but they all just sat around visiting in the fron which isn’t very professional and didn’t make for a comfortable atmosphere because you feel like you are interrupting their socialising when you first walk in the door. The price of deal itself was good, as I paid $ 29 for all 3 services, however the customer service was horrible. The owner also tried selling me his weight loss products (Body by Vi) — I don’t come to a tanning place to get a sales pitch for weight loss.
Unfortunately my 3^rd session was extremely embarrassing and uncomfortable. I completed my vibration session and went in for my sauna session then went for my tan. I finished my sauna session and came out in a robe to head into the tanning session. The owner (who was the only staff there at the time) was nowhere to be found. I walked to the front to see if he was there and he was gone but I heard voices in the adjoining store so I had to yell for him over the blaring music and after yelling 3 times he finally came back. He admitted he forgot I was there and apologized. I told him I was ready for my tanning session and asked him to set the time on the bed for 8 minutes then went in and undressed. I laid in the tanning bed for several minutes before realizing he had forgotten to set the time for me. So again, for the 2^nd time, I had to walk out to the front of the store wearing just a robe, only to find that he was gone again! I yelled for him again and he came running back and then told me he had forgot to set the timer on the bed– no, really?! Very unimpressed– made very uncomfortable and felt like an idiot standing at the front of their store in a robe. It was later in the evening when I had my appointment and I could just imagine him completely forgetting I was there and closing up shop! VERY unimpressed with this place. I didn’t go back for the rest of my sessions.