Jim Young Collision Repairs Ltd

First off I’d like to say someone in their staff has stolen my iPhone. The owner doesn’t seem to give a shit about the situation. I was recommended by my insurance company to get my body work done at this place. It took them over 2 months to repair and kept assuring me that the job would be done at a certain time and it kept changing overtime. The 2 ladies that work the front of the shop are bitchy as fuck and the one is such a newb. The owner is an old lifeless man that shows no emotion and when I had told him that my iphone is missing from my vehicle he just said «really, I’ll look into it.» Thanks bud… For nothing. I suggest no one bring this place any business ever.

I had a squeaky door on my Sienna that was very annoying. Jim Young Collision fixed the squeak and touched up the door good as new. Very pleased and satisfied.

I had a small dent in the hatch on my car thanks to a hit and run. I took it to Jim Young Collision to get it fixed. I had a vehicle with them in the past and they did a great job so they earned my return visit. This time around I wasn’t impressed.
While inspecting the original damage, they said they could «fix that too» pointing to a crack near the corner of the recessed area that houses the hatch handle.
Well, the original damage was repaired properly but the add on that they said they could fix turned out to be bad news.
The repair was good for about three weeks. The crack re-​appeared. I took it back to Jim Young and I was impressed with the fact that I got absolutely no argument from them and that they said they’d do it again right away. Unfortunately, I wasn’t impressed with the second repair.
The crack has reappeared again.
I know a tiny bit about body work and know that the reason for the crack in the paint is literally a tear in the metal underneath due to the location (bad design) of the handle and the stress that it would cause on opening the hatch. To repair it properly would require removing the paint in that location and welding the crack (this one was about 1 cm long), then grinding, filling and painting as normal.
It is clear to me they just put body filler on the crack and painted it instead of dealing with the cause of the problem in the first place.
Worse yet, they left over-​spray all over the hatch so ultimately the car looks worse now that it did if i just didn’t even bother to fix the original dent.
I’m also still waiting for the replacement letters (car model) that were supposed to be stuck back on the car as well.
Not cool.

I visited Jim Young at the recommendation of my insurance company — I was in a small, not-​at-​fault accident and needed some bodywork done on my car. So unfortunately, my review cannot really stand behind the *value* of Jim Young Collision’s repairs (as I didn’t pay for anything myself) but I can stand behind their excellent customer service.
I had my car appraised and within a week later, someone was calling me to ask me if I needed to book my car in to be repaired. When I finally got the OK from my insurance company, Jim Young Collision was great in helping me book my car in. The shop is open very early in the morning, which is helpful for drop-​offs/​pick-​ups in the AM before work or school.
The car itself looks GREAT now, absolutely perfect, if not better than before. I’ve never been in any sort of accident, so I don’t know if this is standard or not, but I was impressed that before giving me my car back, they cleaned the outside AND the entire inside, including the consoles/​pockets/​mats. I was called to pick up my car immediately after it was finished, which was also much appreciated. The repair took 10 days to complete (right on schedule with their estimation).
All in all, if you are in an accident or need some bodywork done on your car, Jim Young’s offers great customer service and great auto body work.