Michael Kors

All MK stores are pretty much the same no matter where you go. You know what you are going to get, that the prices are going to be the same everywhere. So the only real difference is the size of the store and the staff.
This store just recently expanded and it is now HUGE! With a clothing section (many stores are just accessories), a big shoe section, and many different bad lines. The staff seems to be fairly new and different every time I go in, but on my last visit there was a couple really nice girls that helped me find an iPhone 6 case for me to give my Mom. I really appreciated their help, and they wrapped it beautifully — especially for a lower priced item. I will totally be back.

Disgraceful customer service!
Their Rose Gold watches discolor in less than a month. This has happened to me on two occasions.
Doesn’t matter if you return it within 30 days with receipt and packaging, they will not refund.
I have filed a complaint with a department of the government — Consumer Investigations. Hopefully they will be able to help assist me with this very difficult and frustrating purchase.
I for sure will never buy anything MK in my life again. They do not stand by their cheap quality watches.

Received very rude service, my friend was looking for a gift for her maid of honor.
The staff was very leery of you touching anything and they we all around the cash having a chat.
We went down the hall and she ended up spending $ 400.00 at Coach, which the service was amazing!
I do love Michael Kors products but the store made me think twice, very disappointing.

My daughter and I were in the micheal kors store at west Edmonton mall today. The clerks couldn’t be nicer to us then in other stores. I know that I will definitely be back.
Me (70ish)for a purse and my daughter (50ish) for shoes.

I went in yesterday to finally purchase my first MK bag. I have been in this store a couple of times each week for the past month because I have been eyeing a few handbags and wanted to see which one I’d want as the time went by.
The products are great, everything is of higher quality and the expensive prices are not completely ALL about it being a designer brand but because the quality is superb. The prices and quality of material in their products match.
The customer service STINKS.
Anytime I go in here, I’d either be dressed casually or came straight from work (I work in an office environment hence semi-​dressy — I rarely look like a slob), but usually the handful of sales associates barely acknowledge me whether or not they recognize me. Most say «hi» but completely ignore me right after. I understand it is a designer store, however, since I have had my fair share of many years working in retail, sometimes you get the best paying & appreciative customers and they can look like any Mr./ Ms. Joe Blow off the street. I find it incredibly rude, that they would go and help a young 18 – 20 year old valley-​girl who is just in there to LOOK, rather than someone who looks old enough to buy something in a store like that. Every customer should be treated fairly.
I won’t lie, any time I went in there, if I received the right kind of customer service I would have bought my bag a long time ago. But because I get ignored every time I am there, I walk out feeling incredibly rejected. I was helped yesterday by a lady name Renee, and she was super helpful: Greeted me with a warm smile when I walked in, didn’t stalk me but finally approached me when it looked like I was ready to look at something, and kindly offered me any insight when I was being indecisive about two purses. She was a breath of fresh air in that store, let alone in West Edmonton Mall (I’m an avid shopper in WEM & customer service stinks all around in that mall unless you look like a millionaire model).
I finally was happy with my last experience and I am glad Renee helped me out. It made my experience better. If all the sales associates were like her, I would have given this place a better rating and they might even get more customers unless they are only really trying to attract the snobby wealthy people. 1 star for products because I love the MK brand, and 1 star for 1 Sales Associate who decided not to judge me based on the way I look.

Michael Kors, you lost a customer!
In the past 6 months I have spent over $ 650 in this store (on a hand bag, a purse and a pair of shades).
I had a new MK item that I wanted to give as a gift but I didn’t have a paper/​plastic store bag for. I went to the MK store in WEM and told them that I need a small paper store bag for an item that I bought from them about a month and half ago. They refused to give me an empty bag!
One girl had to talk to another and the other girl had to talk to the store manager and the store manager (a young girl) came to me and said we do not give our store’s bags for free!
How CHEAP!