Petcetera

Really poor phone skills «Justin». I think you’re calling is not in customer service.

Petcetera has good sales every now and then, but that is probably the only thing I would go there for. If you can, go to petsmart. They have all the same types of products and they are probably cheaper and healthier for your pets. The staff doesn’t seem to be very knowledgable either. Occasionally you’ll run into someone who knows what they’re talking about but not usually. Their animals that they sell there are sometimes kept in bad conditions as well.

I found myself in the Mill Woods area after a puppy play-​date with a friend and since I do not get out there very often, I figured I would head into Petcetera and use up a gift card that I had been carrying around in my wallet for months. Let me just say that I made sure to use the entire gift card, because I sure as heck do not plan on going back there.
I had my puppy with me and unlike most other pet stores there was no sign on the doors stating that leashed pets were welcome inside. No problem, I picked the pooch up and carried him just inside the door (no easy feat, he is 30 pounds and all legs!) and asked the girl on till if they allowed animals inside. She was immediately coming over to coo over puppy, so I went in.
First impressions, the store is dimly lit, the product looks like it is cheap and would break after a couple of uses — even though it is for the most part more expensive than other stores, and it was very quiet inside — hardly the mad house of pets and owners mingling in the aisles that I am used to at my local PetSmart.
I started looking for something to use my gift card on. Immediately I noticed that probably 80% of the supplies that they carry I have never heard. They seem to be a house brand, lacking in quality and leaving me less then impressed. I finally found a decent seat belt harness to keep the pooch safe in the Jeep and as we were walking back up to the front the inevitable happened, my dog peed.
My dog peed in the pet store — no big deal right? If this was PetSmart you go to the end of any aisle to the «oops» station, grab a few paper towels and a spray bottle and wipe it up. Well, at Petcetera apparently dogs don’t pee. There was nothing in the store that I could find to clean up with. I finally flagged down a staff member and told her that my puppy had had a minor accident and would she be able to find me some paper towels so that I could wipe it up? After a HUGE eye roll she told me that she would just mop it up.
Rude staff, less then impressive product, and higher then competitors pricing. I’ll stick with the competition.

Yea this place is horrible and disgusting! Animals aren’t taken care of, dead fish floating around and I had to climb to the very top of a high shelf about 6 feet up to grab a dog bed because all the workers were on break or busy.
Don’t waste your time here supporting a place like this.
Run! Don’t walk from here!

I don’t make this a regular stop for me but they do tend to have some really good sales from time to time. They have the cheapest cat trees that I have found. But by cheap, I mean cheap (as in not well made, and not very durable) — if you are lucky, you can sometimes find a decent cat tree on sale for a really good price. I find the store to be a little chaotic and their prices on everyday pet supplies are comparable if not a little higher than other similar chains. Their staff do not always seem to be very knowledgable about current promotions which has been a source of confusion for me in the past (but honestly sometimes the prices really are worth the hassel of having them take forever to check and recheck 20 times).
Sign up for the newsletter and get coupons via email and they will notify you of any upcoming sales and promotions. Other than that, you can probably find your typical pet supplies for cheaper elsewhere.

cheap

I’ve shopped here for both cat and tropical fish supplies and have consistently happy with the selection and quality of products here. I have some tropical fish from here that have been alive for years as well as gorgeous aquarium décor. High-​end cat food as well, including a hypoallergenic diet that my cat needs for his kidney problems. I wish it were closer to where I live but it’s always a fun place to visit.
I must add that all the cats for adoption here are rescues. Normally I won’t shop at a pet store that sells cats or dogs (like PJ’s…) but Petcetera is the exception because these animals don’t come from mills.

OK. I volunteer for SAFE Team (Saving Animals From Euthanasia) and all the cats and kittens kept here are all rescues that have either been abandoned by there owners, found on the street, or some terrible person decided to put these kittens in a box and leave them in a dumpster out back. They are all spayed and fixed up by the vet if they are sick, and most of them have been sent to live in wonderful homes. New kittens and cats usually showing up and always looking for a new home! If you are considering rescuing a new family member this is a wonderful place to go and check out :)

I don’t know why I attempted to come back to this store. I guess I was feeling lazy and didn’t want to go all the way to petsmart.
Now, not only is the selection total crap, but the staff are clueless. I went in looking for something called «greenies pill pockets.» They are little treats with holes in them so you can stuff pills into them and your dog is tricked into thinking it is a treat. They really are a godsend.
Anyways, I went into petcetera, browsed their treat department, browsed their medical department and nothing. I went and asked an employee and he shook his head as if I just asked him the most outrageous question ever. I ended up having to explain what I was asking for, and he responded by saying «wow, that’s a good idea. Someone should come up with that!»
Hmm yea. Thanks buddy.
I won’t bother going back. It really is a waste of time