Rowena

Checked out Rowena twice in the last couple weeks. I spent a lot of time in the change room, and the staff was helpful and patient. I came away with an awesome Pacman dress. I couldn’t find a top I particularly liked but they did have a decent selection. :) My favourite clothing store in Edmonton.

The website and the actual store are different. While they both carry similar products that do overlap, but they each offer some things not provided by the other. I recommend both! I’ve been to the store 3 times in the last month. I did notice the first time 2 times I went that the pretty blonde girl behind the till was not very professional or friendly. The first time, she complained to her co-​worker for the duration I was in there, and the second she just ignored me. BUT The customer service I received by all other employees was great. As I was walking out the the first time, disappointed that I hadn’t found the online dresses, the girl with blue/​blonde hair stopped me to tell me about the online store. I didn’t realize I had to make an appointment to see them, so I’m glad she told me how it works. After that I dealt with Tara — who was amazing, both through emails and in person. I’m not sure if the other staff receive commission, but Tara does not. She should! One of the best customer service experiences I’ve ever had. I was looking for a dress to attend my sister’s wedding and Tara was very patient with me (I had a list of 30 – 35 dresses and I was unsure of my size so I tried on 2 different sizes in most styles). Tara bore with me the whole time, making helpful suggestions, and then I left without purchasing anything in order to mull over my favourites a bit. 2 weeks later I emailed back and they set my favourites aside so I could try them on again. I got to the store at 8:30 (not realizing they had closed at 8:00) and even though they were closed, Tara patiently waited for me to try them on before purchasing them. At no point did I ever feel pressured to buy anything. Very happy with the dress and Tara was excellent!