Staples

Staples is a horrible company to deal with. A few years ago I bought a backpack for my daughter which came with an «unlimited guarantee». A few months into the school year the zipper failed so I took it, along with the receipt and the original unlimited guarantee tags, back to Staples for a replacement. Staples refused to replace the backpack or refund my money and said instead that I needed to make a claim with the manufacturer. The only problem was that there was no mail or email address on the backpack and Google searches for the brand name turned up nothing.
This year my daughter bought me a clip light for Father’s Day. The light worked for a week and now only works sporadically as it appears to have a loose connection somewhere inside. I returned it to Staples for a replacement and was told by Dean the manager that it was a promotional item that was no longer in stock and could not be located within the company’s inventory system. Because I don’t have the original receipt (because it was a gift), I was again told to contact the original manufacturer. Unfortunately there is no brand name on the flashlight so I am left with a dead flashlight. I am now trying to explain to my daughter how we have to be careful where we spend our savings as some companies are happy to take your money and provide no service if there’s any problem.
I will try to never shop at Staples again.

The ladies at the print & copy centre were unhelpful and were not able to answers any service questions.

I have been to several Staples in Edmonton. This one is the cleanest and the most well stocked and neat/​tidy. The manager here must know how to motivate his staff well. :)