Bubbles and Squeak Cleaning Service

I wish I had read Angela’s review below before hiring them. :-(I had the exact same experience. Hired them to do a six hour clean. It was hardly even a basic clean. They skipped most of the (approved) things I asked for in advance, and what they did do was cursory at best. I am not talking about a couple of dust bunnies here and there, but obvious, glaring things. Floors were DIRTY, nightstands dusty, coffee stain on my «clean» coffee cup, a dark, obvious ring left on a plexiglass table (which I wiped away in five seconds after getting home).
I sent them a detailed e-​mail explaining why I was disappointed, and the owner offered to «come and look at the areas that weren’t done» and finish them. This would be a complete redo, so I declined. The alternative suggestion was to pay them to come back again within six weeks at a discounted rate. WHY would I pay them to come back and not clean my house again?! I suggested perhaps they could consider charging me less for a less than satisfactory service. I ended up paying for five half-​assed hours instead of six. The worst part is, I am dealing with a temporary disability, so I couldn’t redo the job myself, I had to hire someone else to clean my house two days later. Again.
So, not a good job, and a very lacklustre reply to my dissatisfaction (all the other clients are thrilled, shocked to hear this, etc.) Except that now that I have read some reviews, they obviously weren’t really «shocked». And they weren’t nearly as «shocked» as I was to come home to a barely cleaned house after a six-​hour clean. No bueno.

I found the cleaning quality to be poor when they came to my home the first time. Suzanne was not at all receptive to hearing my concerns and suggested i get a different service just because I raised fair issues with her. Must be nice to have so much work that you can afford to be rude to new customers and offer NO costumer service or interest in anything except getting paid.