Rogers

I went to this store to pick up a new Baby SIM card for my iPhone. I called ahead to ask whether there would be any. They said there were some, AND when I arrived there were some (ya’ll know there was a chance there wouldn’t be any)
Then when the agent was signing up the SIM card he noticed I was paying 20 $ for one of my phone packages. He then proceeded to tell me he would change it a new one (that had the same services) as it was currently cheaper. Yes! Cheaper! I didn’t think this was even possible for agents to offer! Needless to say I was impressed. He then made sure my phone was up a running and installed my new case for me.
I think this just goes to show how the new approach to customer service (using automated telephones) really takes away from the customer experience. For the last few months I have been thinking about leaving Rogers, but this individual has given me a glimmer of hope.

I have mixed emotions about being a Rogers customer. I have been with Rogers for about 2 years now. I switched from Aliant because I could not seem to go on a plan that met my needs. My Aliant bill was never consistent and it was far more expensive than I wanted. I switched to Rogers (ported my phone number) and also got a second phone on my plan. I immediately found a plan that met my lifestyle and that would save me a ton of money. So… the best part of Rogers is that my bill remains the same every single month and it’s always within my budget.
The part of Rogers that I’m not happy with is their customer service. This seems to be a common issue that Rogers customer have. Everytime I call there (which seems to be more that I would like), I get a rep that doesn’t seem to have a clue about how to read or explain their bill. I find it very confused and very fursurating! They need some further training and they need to learn some soft skills.