Wendel Clark’s Classic Grill & Bar

Just went here for drinks last night and the service was great and the drinks were good. Loved the outdoor patio and tons of HR screens inside showing the Raptors game. A perfect place to hang out on a Friday night!

This was a horrible experience.
We attended on the first night of Garth Brooks. We arrived at 5:00 pm. Some 2 ½ hours before the concert.
They had a special menu. Much more limited than their actual menu.
We ordered right away anticipating the rush.
It’s now 6:40 pm and were told our food would be here in 20 minutes.
I would never attend here.

Will not be returning. The restaurant was busy, granted, but after 40 minutes we still hadn’t even received our drink order. If you can’t serve your restaurant at capacity in a reasonable time, either get a smaller restaurant or hire some more staff. Completely ridiculous.

Horrible service. Staff are pleasant but obviously cannot handle the stress of a busy environment. I’ve been here 45 minutes and have yet to receive my drink, let alone my food order.

After hearing from colleagues about their only par lunch at this establishment, we decided to try it out for ourselves, we were a table of 8 with kids. After calling ahead for a table, we were seated at an awkward L shaped booth and table fit more for 5 people than for 8. Kids menu items are $ 8 and are the usual burger, grilled cheese, etc. Our server who was training another server didn’t seem to have much knowledge of the menu as the questions that we had asked he didn’t know how to answer. Having called ahead, we thought that there would be enough cutlery on the table for us, however there was not and it was not until closer to the end of the meal that we were able to get more.
One child’s drink was served in a leaky cup, after bringing this to the attention of our server and server in training, they immediately replaced the cup, however did not offer anything to wipe up the mess the previous cup left.
I asked to order my child’s meal first to which I was told that we would all be eating at different times because «as you could see we are rather busy». Although my child’s meal came before ours (as we ordered several minutes later) we all got our meals at the same time. The kid’s meal grilled cheese smelled delicious, fries as a side, with a generous amount of cheese. We were told the full-​sized poutine was a meal sized portion for one, but when it came, it was a much smaller portion. The burgers were nothing special, a good chunk of meat — however bland, but the bun was a D’Italiano bun, when paying $ 14plus dollars on a burger, you just want to know that its a burger you can’t make at home. A few of us ordered the poutine add-​on to our meal which was an additional $ 3 which came in a small portion each varying from a borderline acceptable amount of gravy and curds to some having hardly any gravy or curds. The wings with BBQ apple butter were probably the best thing that was ordered off the menu, not to say it was something to write home about. The Montréal smoked meat sandwich left a lot to the imagination, with a small portion of Dijon mustard served on the side to very thin white rye bread which fell apart one bit in. A caesar salad that was ordered but one of us in the party was said to be very enjoyable.
We were never asked how our meals were, or checked on frequently. Although the place was buzzing, there seemed to be more than enough staff to keep up a good standard of customer service. The atmosphere of the place was nice, perhaps this is a better place to go to for drinks and a game, but nothing more than that.

Corporate event for 25 guests traveling from other provinces booked three weeks in advance.
Confirmed that there was no issue with it being during Supercrawl weekend. Confirmed again one week before event. All details «good to go». Even shown where we’d likely be sitting, how to pre-​order food if we wanted to, etc.
I was called 36 hours before the event was to take place and told they were cancelling our event reservation because… you guessed it…“Apparently it’s a busy weekend around here. We shouldn’t have taken a reservation”.
After I said «Ya, I told you that. That why I confirmed the reservation… twice…with multiple employees» I was given a super helpful «Sorry man, it’s out of my hands. The owners are saying „too bad, call him and cancel“».
Reason given for the «mix-​up»: «We haven’t trained our staff very well apparently».
Extent of apology given: «Good luck finding another place. Bye.»
Thankfully, we DID end up finding another establishment willing to, believe it or not, take our money that night.
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I had eaten here prior to booking the event and I’d be lying if I didn’t say the food was decent. It was. And there’s a tv for literally every possible viewing angle, so I’d quite likely have made this a frequent visit for sports and drinks, but decent food and solid sight-​lines don’t cover up brutal management, untrained staff, and zero commitment to the customer.
There are plenty of other, more deserving, more interesting restaurants and bars in the downtown area worth investing your time and money in. Plenty.