Aina Organic Spa

I love getting pampered here! Massages are wonderful as are the facials. It’s been great every time I’ve been

So disappointing. After going to the trouble of signing up online and booking an appointment through their online portal, I get a confirmation of my appointment, so far perfect. Jump to the evening before my «confirmed» appointment after a long day of travelling I check my email to find that since I hadn’t answered a call earlier in the day (1 single missed call) that they would have to cancel my appointment because they couldn’t reach me. As far as I am concerned when you send a conformation to someone they should feel comfortable in knowing that the reservation is in fact confirmed not hinging on answering a call. So disappointing. The person who got back to me said they were «trying to respect their practitioners» by cancelling. I think that perhaps they might want to start respecting their clients and get a better system that ensures just because you miss one call doesn’t mean your plans will be ruined. So unfair.