Simply Computing

I have purchased 5 Mac Books and 4 IPads from this store. Generally I received good service from the employees. However, On September 24, 2014, I did not receive the quality service I felt I should have when I brought back one of my IPads for service. The IPad was 8 months old and still under warranty. the IPad would not turn on to function with only the emblem showing. An employee told me that they would look at it. If they fixed it and it was a software problem it would cost me $ 32. When I questioned this, I was treated like I was stupid with the employee actually grabbing onto the cash register display telling me this was hardware and the programs were software. They also said if it couldn’t be fixed then Apple would send me a new IPad. The whole process should take 3 – 5 days. I had to give them lots of information including leaving 2 phone numbers where I could be reached. After not hearing from the store on October 6^th, I went in to check on it. It was ready. Had been ready for many days. I asked why they had not called me. The technician came from the back and said that I did not know that they had not called me. Perhaps I HAD GIVEN THEM THE WRONG NUMBER! He then looked on the invoice screen and confirmed that no, they had not called me. Then they proceeded to charge me $ 32 for the repair! I expressed my displeasure with the service, took my IPad and left. Simply Computing in Kamloops will never see another cent of my money.

I stopped in recently to kill time and look around. A respectable inventory and the staff was very friendly. I didn’t buy anything here but it seems like a solid business.