The Works

Meh. Not awful but definitely over promised under delivered. The server was nice but the burger truly was nothing special. It looked better than it was.

It hurts giving the works a three, it does. Considering I’ve gone there so many times… But I can no longer lie to myself. The works has some issues. Biggest issue is with the wait times, they are atrocious. 45 minutes for a burger is too much. The other problem is with the menu, it’s daunting having a menu so big. A menu this size makes costumers confused and intimidated, not happy. You also never know if the burger you get you’ll love. Some of the combinations sound good in theory but just suck, and I’ve had some really bad burgers from the works, like the pesto burger… Holy shit*t that was gross. And to top it off, its extremely pricey. You could buy all the ingredients to your favorite works burger at your local grocery store and make a burger cheaper and better for $ 7 instead of paying $ 20 for a burger and fries.

The works is a great restaurant full of awesome burgers and they have great service. They have a variety of burgers. I got a sk8r boy burger which was out of this world. Also, there milkshakes are outstanding also with a bunch of different flavours. Anyways this is a must for everyone out there.

Had the kamikaze burger with sweet potato fries and also a 2001 odyssey shake. The patty looked pretty small on the bun and it didn’t have veggie toppings although it has a V sign on the menu which supposed to mean veggie toppings (I guess they consider jalapeño and pickled peppers as veggies and this makes me wonder if those burgers w/​o the big V are purely meat). The hot sauce was on the side and it was actually spicy. I liked it. The sweet potato fries are mediocre, as for the chipotle sauce I’d rather get it from A&W. The shake was pretty good. I think I will come back to try other burgers like the spicy ones and the sk8ter which has peanut butter on it (this reminds me of my favourite burger in Halifax).
As for the service, it was pretty empty when I arrived at the restaurant. But I did wait for a bit to be seated. My food came pretty quick and the waitress checked on me several times.

This is the third time we’ve been to this location and it has been a great experience. I recommend going at less busy times to get optimal service. Our service was fast and the burgers were hot and juicy. We have been served by the manager every time and he is very nice and attentive to his tables. We love going here for date night and will of course be returning again.

Amazing service and great meals all around. we went with three mamas and 3 children aged 5yrs and younger. the atmosphere kept them busy, the server made each child feel special and remembered their names. Food arrived in a decent time, and was just what the menu said it would be. We had a great first-​time experience!

Been here 3 times. Each time I’ve waited about an hour for food, regardless of how busy the restaurant is.
Food is good, but I’d recommend finding another «Works Burger». This location seems to have management issues.
They even have a promo suggesting you post photos of food on Instagram of Facebook. You’d think they’d work harder on a better experience if they want us posting to social media!

4 stars for the food, 2 stars for the service.
The burgers are delicious. I was very happy this Ottawa staple came to Kitchener! Unfortunately, it took an hour (yes, an hour) from the time we ordered until we received our burgers. This is far too long and the restaurant wasn’t busy.

The burgers are amazing and there is an awesome lunch deal. Would recommend to anyone!

The Works in Kitchener just opened! It’s awesome! (I wasn’t so crazy about my ground turkey burger) but apparently the elk and beef burgers tasted amazing!
They have lots of different topping combinations, variety of meats (even veggie burgers), selection of buns and sides!
The staff there is super friendly and efficient!
The milk shakes are awesome too!
I will definitely go there again!