Mucho Burrito

Tried it for the first time a couple days ago.
Ordered the burrito bowl and they were too fast with their service. Chicken had chunks of fat to some pieces and lacked flavour. Ingredients were cold and not fresh. Chipotles is way better. Won’t be back.

I will accept inferior food and great service because the food is not always the server or employee’s fault but I WILL NOT accept horrid service and great food–
Tried this place for the first time
Smelled great– food looked very fresh
Hubby and I placed order — as we were giving our choices for our taco ingredients the employee next to the one helping us decided my husband was taking too long and made a very obvious rude look with the accompanying sigh and shoulder droop, so offensive I asked her «is his selection process an issue for you»? This acknowledgment of her nasty attitude forced her to change her tune… If you can’t be a civil human being GET OUT OF THE SERVICE INDUSTRY!!!

I would have written this bad review after our 1^st visit to this pathetic excuse of an establishment, but as I often do, I give too many 2^nd chances, and 3^rd, and 4^th…
I won’t bother going back in time to explain my first bad experience here… all I will say is that while trying to figure out the ordering process, as it was my first time there, the employee gave me obvious rude looks, shaking her head and even rolled her eyes at me… I was so upset by this rude slob that I wrote the management and they apologized. Thus the 2^nd chance was granted…
Since then, I have been to this place about 5 times, mostly at my wife’s request as a last resort, quick food grab for dinner. All but one of those times, we had issues with the food. Either the salad had barely any lettuce, or the guacamole had a harsh bitter taste, or tonight’s problem — my wife’s corn tortilla shrimp tacos disintegrating and falling apart from the moisture of the filling. Mind you, we ate in the restaurant, so there was very little time that elapsed from making the taco, to sitting and attempting to eat. I sadly watched as her tacos fell completely apart and melted into a mess that she then attempted to eat with a fork. She went up and showed the workers the problem, and they made her another one. Not at all trying to remedy the problem, but just made another exact shrimp taco. She sat back down and the new taco fell apart. She went back up, again showing the worker the soggy mess pile, and the worker blankly stared at her and asked if my wife wants new tacos. My wife told her, not if they would just fall apart again… the worker offered to try making the tacos in flour tortillas but would have to ask a manager if that was ok. The worker came back and started making the tacos but was using the now cold shrimp from the original cold soggy taco mess. Simple math would show that this would result in only 2 shrimp for each taco… telling my wife that she already ate a few shrimp. I couldn’t believe this! They were counting 3 missing shrimp that my wife had to eat with a fork, waste our time, and debate us, all due to their faulty product! The worker told her sorry, they can’t add more shrimp.
Well that was the last straw, and we will NEVER be going back to this place. We laughed at how ridiculous this situation was compared to the MANY amazing experiences we have had at Chipotle in the Arizona. They always took care of us, even remembering our faces and giving us complimentary sides, etc. If a problem ever happened at Chipotle (which it did not), they would most likely comp our meal and offer a discount for a future visit! Mucho Rip-​Off can learn a lot by studying the Chipotle business model, or any other successful restaurant’s business model for that matter.
The food here is WAYYYY over priced for what you get. $ 24 for 3 small tacos and a burrito is ludicrous. I admit the burritos are filling but they are packed with rice, of course they will fill you up. I am the type of diner that is willing to pay more for great food and service, but this place gives neither, with great consistency. Blank stares! blank stares! blank stares… that should be this place’s mantra.
PLEASE go out of business already and give us that long awaited quality taqueria Langley deserves.

Why can’t I choose zero stars? Went here for the first time a few weeks ago & was disgusted by the mess in the prep area. I should have left then. No designated spoons/​tongs for any given item. Pork was tough, tacos were next to flavourless. Staff was not handling the chaos well. Extremely expensive for such a lack of quality. I sat trying to eat my meal, a HUGE line up formed. I was shocked. Maybe they’d never eaten there before either? I ate less than half of what I ordered, dumped the rest & I’ll never go back. Yuck. *in my opinion*

I take my family weekly to this Mucho Burrito for our crazy nights. During the week kids eat free mon-​thurs and that is a huge deal for us as it keeps the costs down. I recommend pretty much everything on the menu, but the pulled pork is awesome in a wrap! Nacho’s are great also! All the food is fresh, the staff is great, and the meals are served fast! Highly recommended.

Had the medium sized chorizo burrito with medium heat salsa and jalapeños to take out. Pretty slow service but a descent burrito, wasn’t very spicy so would go with hot salsa next time. I wouldn’t put it in the same league as chipotle but a strong ³⁄₅ — 3.5÷5 rating. May or may not go back, worth a shot though if you’ve been thinking of going.

I enjoy the food here but anyone who gives Mucho a 5-​star rating hasn’t been to Chipotle or Chronic Taco. Getting the reason why I give Mucho a ⁴⁄₅ out of the way, I will elaborate on why I think they are a pretty boss burrito joint. Everything they cook with is fresh and prepared on a daily basis, delicious. Yes there is an upcharge for Guacamole. Big deal. Avocados are expensive. Get over it you cheapo!
All the meat they serve is seasoned nicely and tastes great. The ground meats including the chorizo is not greasy whatsoever. I recommend blending chicken with chorizo in a Mucho Burrito. Mmmm very nice.
I can take some heat and I really enjoy the fact that their hot sauce blended with their burrito sauce actually has some kick to it. Don’t be afraid to add some Jalapenos and a little ghost pepper sauce if you are feeling really adventurous.
I can not speak in their defence regarding the cold burrito guy (that situation sounded obsurd) but I have visited Mucho at least 30 times over and the service has been nothing but great.
Give these guys a shot if you like Mexican food and are in the mood for a reasonably priced meal made with fresh ingredients.

We used to go here all the time when it first opened up. It was great the staff was friendly and the mucho burrito was actually mucho. Over time it has gotten worse and worse usually when the girls are behind the counter. Their stingy on everything my burrito was tiny today.
The quality of the food has dropped. I myself have experienced the cold meat in my burrito as well.
They also don’t listen they ask a question eg: if you want burrito sauce… Before you can answer yes or no they have already put it on.
The staff have really lowered this place. Not sure where it stems from, management??? Etc. But we will no longer be going there.

Writing this for the guy next to me whos pissed off about his burrito. His was a little cold inside and went up to present the situation to the worker. They told him it was because of the sour cream. He clarified that it was also the meat. They explained to him that he couldn’t be right. (Very confusing). He asked to heat it up. They said they couldn’t do that. He asked for the manager. The manager also explained that his burrito couldn’t be cold and also denied his request to heat it up. It was quite the spectacle. Then the manager turns around and walks away. The customer now is quite pissed and now demands his warm burrito. Other customers are now pissed off and yelling at the staff for justice… so then they decided to heat it up.
How come Unilocal doesn’t have a zero star option? Never ever going back.

Ate at Mucho Burrito today and didn’t like the beef at all. They hide the Carne Asada and don’t even ask your preference when you order beef.
They want to just give you the shredded stuff I presume because it is cheaper. I hate when they have promotions and you have to beg for it or you don’t get it. Splashed everywhere they say free salsa and chips with purchase of Burrito and a drink. She rang up my meal and I ordered a drink and she pushes the tray towards me. I said do I not get chips and salsa free and she says oh did you want it? I guess they do that and if someone doesn’t say anything they saved some chips. Customer service is not what they have here. If it was they would immediately upon an order for a burrito and drink ask if I wanted chips and salsa.

This place is unreal. Not sure where bad reviews are coming from. If you have been to chipotle in the US or off robson downtown you know the drill. This place is a bit better in my opinion as there is quite a bit more selection.
Tons of selection for toppings and good range of spiciness.
This is a million times better than taco del mar. Do yourself a favour and get their specialty… a burrito. You are making a mistake if you get anything else.
Everything is cooked fresh and they grill your burrito like 3 times. To the guy who said it was cold, not sure how your burrito defied the laws of physics.

Drove by this place many times and decided to stop in ⁰⁴⁄₂₅ for lunch. Got the carne steak burrito regular size and it was a complete disappointment. When they were making it they put such a small amount of cheese on it I have seen more on frozen pizza! I asked for more and they would not so it without up-​charging me. Add $ 1.00 for guacamole and I can see what the game is here to just up-​charge for everything. Then I sat down to eat it and it was completely cold. I will never go there again my 6 year old son makes better burritos.

Decided to try this restaurant on 1÷5÷14. Nachos aren’t very good with generic queso sauce. Quesadilla was just ok. Will not return.

Healthy fast food :)
$ 20 fed the three of us. My husband had the fish (tilapia) burrito, I had the pollo (chicken) burrito and the boy had a cheese quesadilla kids’ combo. It was a pretty standard burrito worthy of three stars, however the price and portion size is extremely reasonable, so I added one more star. They also have a ton of gluten-​free options as they carry corn tortillas. Fast food win!

This place is finally under NEW MANAGEMENT thank goodness. The Langley location was below in terms of service and food quality compared to the Burnaby Mucho Burrito. However after visiting it recently I was happy to see that the Burnaby owners had taken over the Langley location and it showed in the quality of the food and service. Always one of my favourite place to go loveee Burritos.