PetSmart

I bring my puppy here ONLY because it is close to me!!! The groomers here are getting terrible… There is a large sign at the entrance to the store about GROOMING WHILE YOU SHOP. ie. face trim, nail trim paw pads all in 15 min. I asked about it when I brought her in and NOBODY in the groomers knew about the sign. The male groomer said it would take more than the 15 min stated. Nobody in the store knew about the sign. I finally gave up, paid for the nail trim and feet trim. I checked the sign again .I should have taken a picture of it or better still CARRIED the sign into the grooming area!!!
Terrible service Just terrible.

i come here to take my dog lucy for her monthly haircut appointment. she is a small sweet old dog. we walk around store before she gets her haircut. we look for treat for her. lucy has a very bad dog bowel. very irritable. today was accpetionally bad. this morning i find lucy passed out beside an empty box of treat in the kitchen. her belly is very stiff and bloat. i wake her up but she just lay there with eye open. like hangover LOL. her tummy make a strang noise. she is constipates i think. i give her the laxative from vet. eventually he drink alot of waters. u must be thirsty haha i say. so we are walking through the fish department. i pick her up and show here th fishes. she donot care. strange brcause she rly likes thrm and wags the tale. her belly still feels rly stiff. i dont think the laxative are working so i give her a little mor. i give max recommend vet dose. 10 min later we are still waiting for haircut. we looking at treat for her to eat after haircut. lucy not interested! she is very fat and i never seen this!!! she is always hungery. wow i say. we walk towards dog toy shelfs. lucy start to walk slow. lucy look depressed. her tummy rumbles so so loud. other customer hear. there very confusrd. we are almost here. i lightly tug leash. lucy come on i say. lucy stops walking and stare into the floor. she wont move. lucy begin shaking violently. she look up at me with beady sacred eye. no… lucy crouch and the poop comes. lucy no. its shooting very fast out of the dog anus. mach II poopoo paints the floor. other customers are disgusted. it smell so bad. the people will gag. she finaly stops. i never seen so much from the tiny fat creature. she look very reliefed. the smells so so fowl. pets mart respresentive employee rushes and ask what happen. she gags and plugs the nose. i explain story. she tells me i have to clean up. me?!? no isay. she is very rude. no i say. if we donot clean we must leav she say. lucy has a important appoinment and we do not have time to clean up i say. woman donots care. we will go i say. nice selection of fishes i say. it a shame because i want to buy grand son (boy) one i say. i will buy t somewhere else i say. bye.

First time buying there and what a grumpy old fella at the cashiers please get nice people who are nice to people

Paid $ 53 to get our dog groomed today, which included bathing and brushing our dog’s fur, claw trim and grinding, and teeth cleaning. We had an appointment for 1:30pm. We arrived on time, early even, and Pet Smart told us our dog would be groomed in 2 hours. They said they would phone us when she was ready. They never phoned, so we headed over back to Pet Smart 2 hours later. When we arrived to pick up our dog, the groomers said they didn’t remember if they cleaned our dog’s teeth. So we waited a bit longer while our dog’s teeth were brushed. When they brought our dog out to give to us… it wasn’t our dog! We told them «um, that’s not our dog». And one of the groomers said «well this one responds to your dog’s name. They must have taken the wrong dog.» We were like «WHAT? You allowed someone else to walk out of here with our dog?» And they said «no your dog is here somewhere. We just cleaned the teeth on the wrong dog.» Um, ok… so when they brought our dog out, she didn’t look like she had been groomed at all! I would have done a better job bathing and brushing her myself, but we had decided to splurge on a grooming appointment for her today. We never expected that a 1:30pm appt would turn into a 2 ½ hour appt with groomers who didn’t even give us the right dog the first time, and who didn’t even brush her teeth until we reminded them that we had paid for it. We will not be bringing our dog back to Pet Smart groomers!

I hate going here but because they are the biggest store and get the largest shipment of hornworms we go here. First off I have had a few bad experiences with a girl who works in the reptile department. I find her rude and unprofessional. Second I have seen how the reptiles come packaged and it’s disgusting. In tiny boxes where they can’t move with no food or water. Not something you should let a customer see. Third which is the worst I have been standing in line and have watched the grooming department and it’s horrible. They are very ruff with the dogs. I even caught a girl smack a dog for no reason which I went to management about. I see them yell at the dogs and talk about customers. I would NEVER recommend going here for anything unless you have to. I don’t even own a dog and it makes me sick.

I don’t mind Petsmart for the most part. I buy my dog and cats food here. The staff is typically friendly. however, the groomers at this location or horrible. Yes, they do a good job with the haircut, but all I kept hearing was the girls talking to each other and making fun of people going through the cash register. Highly unprofessional and also, just outright snobby.
No thanks. I will go elsewhere.

We have visited this store twice.
All the people here are really nice and are knowledgable about most things. The girl who helped us, her name was Natasha I believe, was really nice as well.
The only problem about this store is that we purchase a $ 300 fish tank that’s in a box, when we got home, it was broken. The top piece was broken and we were so disappointed.
It was late at night and Petsmart was closed. So we just decided to go the next day after work.
The next day, they didn’t have the same Fluval 45 bow complete set Aquarium that we purchased from the Strawberry Hill Pet Smart location in Surrey BC.
So we had to drive all the way to Langley to get a replacement. After we got home, we went back to the same Petsmart in Strawberry Hill Location, and we bought a Fish Tank Stand for around $ 180.
Once we got home and very excited and forgot about how frustrated we were as it was very inconvenient for us to transport these big stuff, when we open the box of the Fist Stand, our heart sank. The wood piece are cracked in half! We were so frustrated and not really satisfied with our purchase. It was very disappointing. I am writing this while we’re trying to figure out what to do now.
We are just gonna go back to Petsmart tomorrow and just have to return this stuff. Sigh… We are not really satisfied and would actually give bad reviews about Petsmart products.
The only good thing about our experience was the people that works there are all nice. Hopefully they can help us with our problem.
I am giving this location a 4 star because they are really helpful when we returned the aquarium. Was really satisfied with their customer service and knowledge about their products. I just hope they check their products for damages to avoid inconveniences to customers. Sigh…

Review for Grooming Salon
The groomers here are fantastic. I feel as though they really care for the pets, I’m pretty sure they love my puppy as much as I do. Reasonable prices, and excellent value. My chocolate lab looked AMAZING after his puppy bath! Really friendly staff. We are regulars now!

Big & spacious, convenient location, clean, friendly staff, and they carry Halo cat & dog foods for a decent price, too!
I got a great cat tower on sale, and my cats love it!!! I used to get really nervous watching my cats jump on and off of the cat tower because it would shake and the top would start leaning, but not this one. My boy, who is fairly large (Main Coon mix) is comfortable lying on it, and I am comfortable watching him lying on it. I wish I had gotten another one while the sale was still on.
I don’t go to Petsmart for wholesome organic food/​treats– I mostly feed homemade anyway– but this is a great place for everything else!

I don’t usually shop at stores like Petsmart because they sell live animals and when I walked into this one I remembered why else — the staff, well they don’t seem to know anything about pet products. I was hoping they’d have a good price on cat food, but they don’t carry the high end stuff. They only get 2 stars over 1 because their puppy classes are mostly R+. Not going back.

Petsmart is a huge store with a lot of variety. I particularly appreciate their grooming department, they always do a great job and the staff is very nice.
For the most part, the store is well organized, unless a customer unorganized it…
Lots to find here at the Langley Petsmart

Petsmart Langley is AWESOME! The staff rocks and they are so very helpful. I have my hands full with a 1 year old Rottie named Parker. Petsmart training is the best we’ve had and we tried two others. The trainer (Jen) has given Parker much time, training, patience and tips that have made this training very effective. The store always has stock of any supplies I need and the staff always provide knowledgeable product information. They take the time and it is VERY much appreciated!

I admit it… I love big clean super well stocked big box stores…
Petsmart is all of that, but FILLED with animal people. When you get there you can watch the dog and cat groomers at work. I swear it is better than sitcoms to watch a Persian cat get shaved.
The staff are super friendly (not in the creepy way) and know their stuff. I go in there relatively often, and have never had a moment of bad service. Seriously, a place where your puppy can pee on the floor and people laugh indulgently? Who doesn’t love a place like that?!?

Great store for most things. We adopted our cat from there many years ago and recently got into the whole aquarium thing. Great for tanks and stands and equipment. Not so great for experienced advice on fish and plants. You get the basic low down but in fairness the employees are mostly very young first job people not experienced aquatic experts. The aquatic plant selection is small and most of them are unhealthy compared to petland.
In short, petsmart for equipment and for live fish and plants hit petland and get the benefit of real knowledge and healthy selections.

Are you out for a day with your pooch and feel like buying him/​her a treat because he/​she is such a good dog? Or maybe your cat has tired of the toys it already has and needs some new toy mice to play with? Perhaps you are into owning rodents or birds? Or your live in boyfriend has an 80 gallon fish tank which takes up an entire room and you have finally convinced him to downsize and you are looking for a 40 gallon at a reasonable price?
For all the pet related issues above, and many more Pet Smart is a great go to place. I found said fish tank for way less than I thought we would (with a stand and all!) + friendly staff who had a discussion with my boyfriend about which types of fish will suit the tank. I’ve brought my dog in to spoil her — and you know how it is once one dog pees [if you don’t know, all subsequent dogs will pee in the same spot] and had the horror of my house broken dog doing so in the store, and in front of staff no less. They were lovely about it, it does happen all the time and they don’t make you feel guilty about your dog’s bad manners.
If you have a pet this is a store you should go to often!