The Home Depot

My granddaughter and I went to Home Depot last month because she needed a new washing machine. We picked out the one she wanted and paid for it. The man told us to pick the day she wanted it delivered, she picked the first Friday available. She works so she couldn’t be there, it turned out so they delivered it on the Saturday. When it arrived, the guy noticed the box was damaged so he opened it outside and the entire machine was mashed in. He said he’d never seen such damage ever. He packed it back up and said Home Depot would call her Monday to set up a new delivery day. That was 3 weeks ago. She is supposed to get her washer tomorrow which will be Dec. 3^rd. I think Home Depot could have been allot better with this, she has no washing machine and they were told that when we purchased the new one. It seems like once they got my money, it didn’t really matter how long it would take to ship her new one. I would not buy a large item that needs to be delivered from Home Depot again. If you decide to take it yourself, your warranty on the item is VOID. So don’t think that will help you. If the item doesn’t work when you get it home, they do not have to replace it because they didn’t deliver it.

Last night my husband and I came in to purchase a fridge, and dealt with Dale. This man was such a pleasure to deal with that Home Depot will be our first stop for any appliance we purchase in the future.
With that said, after we finished we went to the plumbing section to get some odds and ends. We had questions but customer service informed us that the staff member for plumbing was on a break and would return in 15 minutes. 25 minutes later we had to go back to customer service and ask if there was anyone else available in store to help.
All in all, a fantastic store and we will return.

When you can get help, this place is great. Though I just had two horrible customer experiences today trying to find help for almost 20 minutes, and when I did find help the guy in the hardware dept could have cared less about my question. I also had crap service in the windows and doors dept when «Fred» got annoyed with me that I interrupted him with a question. Not impressed. Not a good HD. They don’t have enough staff on the floor to help. They’re very overworked and tired. A lot of the management don’t care, and don’t want to get their hands dirty.

I purchased several items at the Langley HD and when I got to the checkout, their computer system went down part way through the transaction. (due to power failure)
I was informed that the transaction did not go through and re– entered my bank card information. When I checked my bank statement, I noticed that there were 2 debit entries for the same amount from HD rather than one. Next day, I went back to the store to correct the situation and was advised it would take a couple of days to correct the entry. After 2 days, I checked my bank statement and there was no change. I called the store and spoke to a rude customer service rep who said it would take 15 + business days to rectify which is unacceptable. Sadly, I carry the costs associated with HD’s error.
Lesson to all, if the computers go down use cash or wait ½ to 1 hour before purchasing.

This is my «go-​to» Home Depot. This has to be one of the best HD i have been in.
Always lots of parking no matter how busy the place gets. Staff are surprisingly helpful and are knowledgeable. Shelves are pretty well stocked. There have only been a few occasions where they are missing what I’m looking for. Never had a problem returning anything I bought there too — that’s pretty nice cause I usually buy lots extra cause I hate going back and forth to finish a project.
The only negative is they got rid of Harveys. That place used to make the best burgers in town. Now its a Subway — BORING!!! I guess its a bit healthier though — nah… who cares… i want my Harvey Burger!

It’s 25÷25÷50 on visits here meaning awesome/​decent/​terrible. Staff is either great helping you out, non existant, or just rude. It’s The Depot and if you need something its there.

Wow this a constantly bad visit to home depot. All the associates were busy working on their carts and too busy to help customers.
First associate only knew enough to say its in isle 4 second looked at the electric wire, shrugged and state she didn’t even know what this was. It was an extension cord. Finally a third associate look at us and really exuded his displeased manner. It over there and you might save some money if you buy that. Our original request was to cut from bulk. Obviously he was not interested in doing work so he wave his hand and dismissed us.
Then unto appliances. We saw item in sale and next associate was sitting at computer direct across from us. We asked a question. And got. This response: it’s the only one and there the sign. Walks away.
Hmmm so far four ineffective unhelpful staff. When we go to check out we encounter a slow but pleasant cashier. She didn’t listen to the mi bag needed and firm of payment but she at least didn’t walk away.
All in all it was consistent in poor service.

Wow! worst customer service I’ve ever experienced at any hardware store ever. Asked an employee to get a folding table down for me from a top shelf, he says come back in 15 mins. I come back 15 mins later and he says «can I help you?» I say «I’m back for the table» he looks at me like i’m a big hassle and calls someone to get the table down.(He hadn’t even started to deal with getting a table down yet, and it wasn’t busy in there at all.) I sit down at his desk and wait for another 15 mins while he sits there doing random things, he eventually gets up and goes and looks at the area where the tables are for a few minutes, comes back to inform me that the guy hasn’t come yet. At this point I had been there for 40 mins trying to by a table. Buying things in a store shouldn’t be as challenging as this. In the end I walked away empty handed having wasted nearly an hour of my time. The Langley Home Depot really needs to re evaluate their hiring practices.

Love this Home Depot because they always have what I’m looking for!
Just got a new range hood that was OUT OF STOCK at the Newton location!
Love the racing carts for the kids too.

The Home Depot has a large inventory at very reasonable prices, which is the only reason I walk in the door.
The staff on the other hand is a different story. They really should change their slogan from «You Can Do It. We Can Help» to «You Can Do It, Cause We Won’t Help». Finding staff is always easy. However finding staff who are willing to put their conversation on hold to help a customer is very difficult. If you know what you need and don’t have any questions The Home Depot is a great choice for home renovation supplies, but if you have any questions I would recommend finding an alternative source for supplies.

Ok… follow along here…
People who work at Home Depot know how to do things I don’t. They tell me, and then show me what I need to buy to do what I didn’t know how to when I got there.
I would walk over broken glass to shop there when my home is leaking, broken, cracked or otherwise in need of something.