Tim Hortons

Completely inappropriate comments by one of the staff here. It was a Saturday morning, about 8:45am and Willowbrook Mall wasn’t open yet but the Timmy’s had been open for a while and it was slow. I went up to the cashier to order; mid-​sentence I was interrupted by one of the other staff ask if I was from China. Now clearly I am a visible minority, but I speak perfect English with no accent and the cashier had no problem understanding my order other than by being interrupted. This is not my first rodeo with racism, but we live in BC in which people of color are not uncommon, AND on top of that, Rudey McRudepants was also a visible minority WITH a heavy accent. Under no circumstances should a person be subjected to that — and I too have spent many years working in food service and customer service. I was speechless didn’t know how to respond to that other than by being appalled and disgusted. Otherwise, the food was fine; just your standard and expected Timmy’s food.

Over the last year I have seen a decline in exceptional customer service at the 200^th and willowbrook drive location. I am there quite often as I work across the street. A couple weeks ago I was there with family and watched as one young (blonde) lady worked her but off while the supervisor (I am assuming) kept putting her down and blaming her for everything. Meanwhile the supervisor was on sandwiches and we were waiting over 15 min for a chilli.
Today I was there again and disgusted at the cleanliness of the store. One girl was wearing a red plaid shirt with her hair in a ponytail. She proceeded to take her plaid shirt off and place it by drive through, then she played with her hair (which was half way down her back) no hair net at all to hold it. Then without washing her hands she proceeded to put gloves on and make sandwiches with her hair still down. While I was standing waiting for my drinks and bagel, I was disgusted to see the hot chocolate machine look like it had not been cleaned in a week and the molasses for the ice cap machine was caked onto the soap dispenser beside the sink. I walked out with my drinks and informed my husband that we will be finding a new favorite spot.
I worked in a tim hortons in Edmonton for almost a year. The owners were very at adamant on cleanliness and we had inspectors all the time. I think it is time for inspectors to be coming to the bc stores as it was pretty disgusting. Next time I will take pictures.
K.H

What’s the point being open 24hrs if you don’t have any selection of donuts/​timbits/​pastries past midnight?
The workers here are really nice, usually quite busy and i cannot complain about anything except the late night selection. Unfortunately, i only really go late at night so this is a huge issue for me. I don’t understand how it is acceptable to only have 2 or 3 types of plain donuts available.
If it was a one-​time thing i would let it go, but i come in late often for a french vanilla cappuccino and i have yet to get a chance to select a donut to go with my drink that isn’t «the leftovers that no one else picks».
That being said, the place is clean and has a great atmosphere and drive-​through. Its not the workers fault about the selection so i know it makes no difference to tell THEM. I hope a review might help to put this location back on track with this one small issue that won’t affect anyone except their late night customers.

Typical mall size, a bit on the cramped side.
Best seat in the house is the lounge for 4 in front of the fireplace.
Fast service at this time of day.

Horrible customer service. They always screw up my order. They don’t give you napkins unless you ask, and even then they give you ONE. Most of the staff is rude, and totally uninterested.
The «Regular» Drive-​Thru lady on Headset is SUPER nice (Judy) and sweet, but the rude woman at the drive thru window (Nave, or something) to pay is SO rude and says «NEXT!!!» when they’ve given you your order. A rating from 10 to 0 in 30 seconds… they shouldn’t have this woman working the drive thru window, or anything to do with customers for that matter.
Beware going during rush hour as you will be treated like cattle. Today was the last straw when they burned my bagel (black!!!). And my last beef… they CAN NOT make Ice Capps here to save their life. They barely mix them. Any other Timmy’s I go to is much better.

Very busy, very clean, easy access. Curtious servers.

I, In the interest of furthering international cooperation and understanding, have undergone a pledge. A pledge that my forefathers might themselves have undertaken had they ever heard of a Tim Horton’s or had Canada not been so far from Texas. I pledge a thing that may yet be the greatest thing I have undertaken yet this day. I do not pledge to rid the world of famine, disease, or distress, but I do pledge to rid the world of this box of 20 timbits.
Thank you. It has been an honor to bring our two countries closer.

While visiting a friend living in Langley, we went to Tim Hortons for some much needed coffee.
I’m not a true coffee girl, I only like coffee with chocolate and sugar in it, sad, I know. So we went to Tim Hortons and I got one of their Café Mochas, yum. Plus, much cheaper than Starbucks. And a bonus. We got some Tim-​bits, bite-​sized doughnuts. The Honey-​dipped and Chocolate glazed were my faves, but all are delicious.
Thinking about this makes me wish we had a Tim Hortons here in Hawaii, so I could go get some coffee and Tim-​bits right now.