Ramada London

BAIT & SWITCH!!!
I am in the lobby of this hotel right now as I write this. I am so frustrated that while I’m on hold with Expedia (transferred to yet ANOTHER «department FOR THE THIRD TIME!!!), and the duration of this call so far has been… 59 minutes and 37 seconds (!) I am angry enough to have set up a Unilocal account and am writing this, my first review.
…and so determined that not another soul has to experience this that, even after riding a motorcycle all day and would love nothing more than to fall into bed (it is 10:24pm now), I am seeing this through to however long this takes.
I reserved a room through Expedia and only when I finally arrive at the front desk do they tell me that the room is a smoking room (nothing in their description indicated this!) and that «it stinks bad», and they offer me a spray to take to the room to try to make it bearable.
I swear to God!!!
I put up enough of a fuss that they say they’ll offer a refund to Expedia and I can get the booking therefore cancelled. They know full well that most people would just give up and say ‘forget it, just give me the keys’. To tell the truth, normally I would… but I’m just too tired, frustrated and angry
…still sitting in the lobby, still on hold with Expedia… the time is 10:37pm, the duration of the call 1:16:08

My top priority for a hotel stay is a comfortable bed and Ramada has great pillows. Some of the fixtures are a bit dated, but the tv is flat screen and everything works and is clean. And if it’s not, there is a great friendly staff to help you out. I’ve been told there are a series of renovations in the works which will only enhance what the hotel already offers: comfy rooms for a good price. The onsite restaurant serves up a mean breakfast, too.

This hotel needs work — they were doing some reno’s to the outside when we stayed here — but our wallpaper in the room was held up in one sections with staples… The positives are that its was cheap and RIGHT on the 401… There are lots of other hotels in the area (normally we stay at the Travelodge which has a great hot breakfast included) so we’ll go back there next time.

Worn, shabby and unkept. Stopped here for an overnight while returning from upstate New York and thought returning over the top of the Great Lakes would be more interesting than the same route on I90. Wrong… this part of Ontario is like a no-​mans land — virtually nothing for miles and miles and miles but farms. Less interesting than downstate Illinois.
The hotel was booked on Expedia based three stars. We would only be staying overnight so my expectations weren’t over the top. Our concern started the minute we pulled up. The first room we were given was hot and the AC didn’t work. Moved to another room on the second floor. When we passed through double doors with a no smoking sign on them, the hallway reeked of stale cigarette smoke. Crumbs on the carpets outside in the corridor and the carpet is rippled. The room was barely acceptable, the sink and bathtub stained. Rather than fight with Expedia for a refund, we left at 530am and got back on the road. Several other hotel chains within 300 yards. Find another place to stay. The pictures are NOTHING like the reality.

Comfortable and clean. But the smoke detector went off twice, waking me up out of a deep sleep both times. The hotel front desk person was incredibly nasty and rude about the situation. I’ve never encountered so much disrespect in my life. I do not recommend this hotel. The customer service is no good.