Good-Eyes Optical

They’re very fast and efficient, yes, i mean you’re at Pacific Mall not Yorkdale so be realistic with your expectations, at least the reps are very fluent in english but they’re not rude or impatient at all from all my experiences… They never pressure you to buy on the spot like other places in the mall. Many times I’ve tried on many many glasses and needed time to decide and they just write the style code on a card for me and I take my time to think about it… I’ve been going here for years and years, always refer them to my family and friends, nobody’s ever had a problem. We also like Noble Optical at the front of pacific mall, but Good Eyes always has more styles to choose from and a better price.
They bring you dozens and dozens of glasses to try on in every shape and size and style, every single time i’ve gone where as some chinese places like others in this mall and some in first markham after about 2 or 3 they seem impatient and bothered)
They didnt have a style my husband wanted in stock so we showed them a photo and they special ordered for him at no extra charge. Theyve also fixed glasses for me at request without purchase many times and never ask where i bought.

Absolute garbage service. Don’t expect any after you have paid. My Chanel glasses which I bought there broke and I brought to ask if they can do something about it. The lady there basically looked at it and rudely said «it is broken» and walked away dismissively. I was pretty stunned by the sort of reaction. Well yes thank you for stating the obvious. Had I wanted to purchase another pair I would rather take my business else where.

I’ve bought three pairs of glasses at Good Eyes, the first in 2006 and the most recent in 2014. The selection of frames at Good Eyes is similar to the many other optical stores at Pacific Mall. The thing that keeps me coming back to Good Eyes is the price. The other stores in the mall have always been pricier for the same, or similar, frames, often by $ 100 or more. A bonus is the helpful salespeople, who I have found to be a bit more patient than the salespeople at the other optical stores at Pacific Mall.
The reason why I’m giving four stars instead of five is how long it takes for orders to be filled. It took about three weeks for me to get my new glasses after being told it would be 7 – 10 business days. I wasn’t even notified when they arrived — I had to call in to see what was going on with my order! When I got to the store, I was told that the glasses had arrived the previous afternoon and they didn’t have a chance to call me. Not sure if I believe that story, but in the end, I have new frames with my correct prescription and I saved $ 100 compared to the other stores.

I ordered glasses from Good-​Eyes Optical at Pacific Mall in February 2014. Everything seemed okay, except that about 2 weeks later the finish on the glasses started to peel. I promptly brought it back to the store, and the employees looked at the finish and concluded that I rubbed the finish off, or I had applied glue to the frame, thus ruining the finish (why anybody would apply glue to random areas of their own glasses is beyond me). After a bit of back and forth, we agreed to send the glasses back, since they were under warranty.
A few weeks later, I got a call to pick up my glasses. I went in, and I noticed that in some areas, the same thing was happening just like the first time –the finish was peeling. I showed them this defect, proving my point from the first visit that I did not apply glue to the frame to ruin them. They took the glasses and started to rub at the areas where the finish was coming off –unsurprisingly more of the finish peeled right off –then they handed the glasses back to me, in this unpleasant state and said they’ll order another pair and I’ll just have to wear the pair they just damaged even further.
At this point, I asked them to simply refund the glasses, or perhaps put them towards another pair, because I did not want to go through the same process every single month –it was obvious that they sold me poor quality glasses –and now that they already had my money they had no intention on helping me out in any way or satisfy me as a customer.
Currently I’m still waiting on my 3^rd pair of glasses –eagerly awaiting the next defected glasses and going for my 3^rd warranty exchange. The sales people there are usually pretty nice –that is until something does not go their way –then they treat you like you are an idiot. This is most likely because they have a steady stream of unassuming buyers coming into the store, and your repeat business is not important to them.
I would not recommend anybody to purchase glasses here, unless you like to be treated like garbage and want to be completely unsatisfied with your glasses.
Avoid this place at all costs.
tl;dr
1) The products are cheap;
2) the staff are two-​faced liars;
3) after they have your money, management will say anything to avoid taking any responsibility for their shit service.

Just picked up a new pair of Hugo Boss glasses. The staff were very helpful and it was all done very quickly. Great selection.

I am Chinese and they recommended me to add nose support on their glasses and they said if it falls out they will replace it for free. The pads didn’t fall out but after a few months of use they always go flat and they feel like tiny sharp knives cutting into your nose bridge. So I made 2 trips to them already to replace it. So today I went for the 3^rd time and since I didn’t have my glasses with me, they refused to give me new pads. I explained to the girl that it hurts and if she search me on the system I did buy my glasses there. She said no. These tiny nose pads cost maybe 50 cents to make but the fact that they don’t even care how much it’s hurting me, I don’t think they really take care of their customers. I spend 1000 a year on glasses and contacts. I will now be taking my business elsewhere.

Agree with Rahim. Same thing JUST happened to me today. Ordered on Monday and they said it would be in by the end of the week. Today is Friday and I haven’t heard anything so I called to check the status. They said they’ll call me back. Two hours pass… no call. I call again and they again say they’ll call back… no call. One last time, I call, they say they’ll call back. I think they finally got the point since they called back and told me it’ll be ready before close. I call at 7pm and the lady says «Yes it’s in… you can pick it up tomorrow.» Tomorrow?! If you know anything about Pac Mall, you don’t want to go there on a Saturday so I told her I’d like to get it today. for which she simply responds «ok».
It takes me 30 minutes to get to Pac Mall and I get there at 7:45, before they close at 8pm. The optician then decides to check my RX at THAT time, rather than checking BEFORE I got off the phone with them. Lo and behold, he tells me the prescriptions wrong and that it’ll be another week IF THEY rush it! WTF? First time around, it took four days, but to correct their f*ck up, it’ll take longer? It’s like they absolutely don’t give a sh*t about their customers because they know they have ENOUGH SUCKERS to keep them in business.
This place has absolutely no regard for customer service. I never expected the world from ANYTHING at Pac Mall, since it’s notorious for shitty service. However, I expect them to give me EXACTLY what I paid for ON TIME, especially when I’ve already paid in good faith. The more I think of it, the more angry I get!
This is what I get for being too lazy to trek all the way downtown to my old spot. Pac Mall selection and prices, HOWEVER with GREAT customer service. Minh Chau Optical on Spadina in Chinatown. I’ve decided that I’m only going there from now on.
STAY AWAY FROM THIS PLACE AT ALL COSTS! THERE ARE MUCH BETTER PLACES OUT THERE.
UPDATE: I’ve been following up with them again today and found out my ‘new’ glasses are ready… again, I called THEM and they told me «They JUST came in, you can pick it up». This time I told them to check it before I wasted my time and they said they’d call me back… they didn’t. An hour later I call again and they told me they will have to send it back AGAIN because it’s scratched! What kind of crap is this??? Stay away!
UPDATE #2: Turns out it was the frame that was damaged, not the lenses. So the optician said that they had changed the frames and all is well. I checked it as best as I could while in the store, however noticed when I got home that there’s plier marks on the left arm where they adjust it. I’m so fed it up with this place and it’s fairly unnoticeable, I’ll live with it… but not what I expect when I drop close to $ 400 for a NEW pair of glasses… this story has ended and it wasn’t a happy ending.

This place is shit!
The service is terrible, the quality of the glass is terrible, they are totally unhelpful and it has taken me OVER 3 weeks to get my glasses bc the lab they use screwed the lenses up the first time! How do I get compensated for this? I don’t!
AVOID THIS PLACE AT ALL COSTS!!!