Monte Carlo Inn – Toronto Markham

This is the first time I stayed at the Monte Carlo Inn and I am not impressed. Customer service at the front desk was largely lacking. Not friendly at all.
I made the booking online for 3 people, but when we got there we were told that the third person cost an extra $ 15/​night. I explained to them that when I booked it the price was listed for 3 people but they told me that it was the hotel policy that the listed price is for 2 guests and any extra is at an extra cost, although it was not written on the confirmation. I double checked it to make sure but they insisted. The person at the front desk who we dealt with was not remotely even interested in what I was saying, he wasn’t even looking at me when talking. I just find that a little disrespectful.
I figured since we don’t have anything else booked and we were tired from a 6 hour drive, we’ll just pay the extra $ 15 and get it over with. So we ended up paying $ 134 + $ 17tax/​night which is quite a bit for a place like this…
The rooms themselves were pretty standard for an inn. It was nice to have microwave in the room, but the fridge was not cold. The bathrooms were pretty standard too, except the faucet was leaking and there was water all over the floor every time we had to use he sink. There were also two silverfish that we had to dispose of in the bathroom.
Honestly, the only thing that I could appreciate from this Inn are the cleaning staff who were very nice and friendly, and the continental breakfast that is included in the room fee. The waitress/​waiter were also very nice and friendly/​welcoming. If only the front desk was also like so…
Would I stay here again? Probably not… if there are other options.

The Monte Carlo Inn is a GREAT VALUE. Clean rooms, friendly staff, free continental breakfast, discount for lunch/​dinner at their restaurant, which has AMAZING food! Thumbs up!

I don’t expect much from a three star hotel. I just never expected to get such terrible customer service. The only reason I booked this hotel was because the deluxe suites have the jacuzzi in the room instead of in the bathroom. I checked in with my girlfriend and as we walked toward the lobby I got the most disgusted and dirty looks by the employees. The only reason why this place isn’t getting a one star rating is because the room was still pleasant. I just can’t stand when employees offer the worst service. Whether you have a bad day or not a job is a job. Not even a smile.

They gave us the extra bed we asked for after 2.5 hours after check in
We had to call and ask 3 times.
The continental breakfast was gross
We ordered omelet and french toast
They both tasted stale and old

Total randomness that I booked this Inn.
Looks ripe on the outside but rotten on the inside.
I asked the front desk for toothbrush/​paste, she told me it can be bought at the vending machine. Really?! Guess what, the vending machine was less than 50% full and WTF! No toothbrush! No Toothpaste! No sanitary pads! Hell no, not all women uses tampons! Just to be clear, none of this was for me but it annoyed me anyhow!
All the light switches were on the lamps itself so you have to go into a dark room to find out how to turn on the dang lights! As I checked out the room, I realized that there wasn’t enough towel sets. So I called to ask for more since we booked it for 3 and not 2. I figured that the next couple days they would automatically refresh with 3 sets… NOPE! They really did’t want to work for any tips is all I can say.
Mind you, this is the first time I stayed in a hotel that the front desk/​reception did not acknowledge their guests leaving or returning. No hello. No good evening. Nothing! I swear that they were mute!
Don’t come here if you want customer service with a smile!!!

I want to give this hotel 0 STARS! Worst hotel ever. I have never felt so disrespected in my life. The front desk bit**es are extremely rude. It is like we owe them something. They never smile, they clearly do not value their guests. Theres a strong smoke odor when you step into the hotel. The rooms are smelly. Also let me mention about the fitness center. None of the machine works. Please do not book a room for this hotel, you will be sorry.

The outside looks clean but when you enter your standard room, ughhhh!!! Terrible bed, bedding/​linen, towels, funky smell, just an overall Motel 6 or Extended Stay quality, 2 Star at best. There are better 3 Stars hotels in this part of town like the Courtyard, Residence Inn or even the Delta Markham. My advice, skip this place altogether, I hate dirty motels, you never know what you might catch to save a few bucks. Last point WI Fi is free but it’s like dialed up, very spotty and slow as snail. Only decent thing I can find, their upgraded suites are ok, much newer but they charge extra, making it on par w/​the better 3 Stars mentioned above, so why bothered?

The hotel overbooked the rooms with 2 queen beds and bumped us to a room with 1 king bed, and didn’t apologize or give any remediation. We had specifically reserved with 2 queens beds — it was on the printed reservation and we had called and talked to a representative. We had 3 people. On top of that, the manager charged an extra $ 10 for the third person per night, saying this was in the hotel contract. He was really unpleasant to deal with. The rooms were clean, the staff level of friendliness is hit or miss, but unfortunately for us, this was not the best experience. If you are to spend this amount, might as well go to a larger chain hotel, that has more consistent levels of service. Total disappointment.

I love going here. I have gone here every time in the last 10 years. They have excellent service at the front desk. They even delivered the bed and towels that we needed extra.
The room service is not the most bright, if we have 5 ppl and 4 ppl in two rooms and of course that many towels each night, you would think they would replace them with that many but only left us 3 and 2 in each room each night… We kept having to ask the front desk for them.
Buying stamps here is convenient but expensive, they marked it up 35 cents each plus HST on top of that.
The bathrooms are small and oddly designed but they work for what they are intended for, the annoying thing was our toilet seat kept falling down so as a guy I had to hold it up and go at the same time. Awkward…
The queen beds we had were very good, lots of pillows and some super fluffy and I think they renovated since last year. They have brand new LCD tv’s and the furniture is all nice and refurbished.
We paid about 120 each night for 5 ppl and 110 each night for 4 people.

The inn is a bit small, but clean common areas. Front desk staff friendiness, of course, depends on who’s at the front desk. I’ve experience decent service to borderline rude during my 3 nights stay. The bathroom is a bit cramp and the toilet paper is install at a place that’s really hard to get to when sitting down, so not well thought out. There were stains on my bedsheet also, even though it’s dry stain, it’s still gross.

Monte Carlo Inns is a small size inn with free continental breakfast.
Friendly staff and decent size room, with no frills!
The continental breakfast actually was disappointing… some basic pastry, cereal, bread, and fruit.