Savoy Event Venue

My wife and I had our wedding banquet venue at Savoy in Spring 2015. The venue itself was a convenient location. It was private as it was the only banquet hall in the building and was enough to fit our 140 guests. We absolutely loved the venue itself.
The only thing we would criticize is the service we received from Savoy’s event manager. Before I explain, here’s a bit of background: Monte Carlo Inn and Savoy (run by byPeterandPauls) are two different companies. Savoy has an agreement worked out with the hotel that for any wedding banquets held, they offer a complementary stay at a hotel room at the Monte Carlo Inn in lieu of a bridal room.
When we had our tour (and before we signed the contract) around the banquet hall, Savoy’s manager showed us only the «Romeo and Juliet» room, and told us we would have this room or something similar to it. The «Romeo and Juliet» is actually a two level room with the top level being the bedroom and the bottom being the washroom/​living room area. This is one of their best rooms.
When our wedding day came we were given a different room, a single level room. Our photographers who had worked on a number of weddings at Savoy were also surprised why they had given us a completely different room than the Romeo and Juliet room that they were use to. We brought it up to the hotel reception since it was completely different than what was shown to us by Savoy.
The Monte Carlo Inn staff kindly switched us to the Romeo and Juliet room. We thought the issue had been resolved but later the Savoy manager (during our tea ceremony) told us that we would have to pay extra for the room. She claimed that she had shown us another room other than the Romeo and Juliet room, which was completely not true. You could imagine how furious my wife and I were at that moment when we should be the happiest.
Later Savoy worked it out with us that we would not be charged extra as long as the balance was paid that day. So when that was done, we thought the issue was resolved.
The next morning, when we were checking out of the room and returning the access cards, the hotel reception told us we had to pay extra for the room! We couldn’t believe that this was happening again so we complained and they said they would deal with Savoy on the issue and not have us pay the extra fee.
Prior to the wedding banquet, the Savoy manager accidentally sent our confidential contract to a person she shouldn’t have. That person corrected her and we also brought this up as well. Instead of apologizing, she denied making the mistake despite the proof.
This was not the kind of service we would expect from a hospitality company. Although the venue itself was lovely, the service provided by Savoy‘s manager was terrible and anyone considering holding a banquet at Savoy should be very cautious. Make sure you get in writing what is being offered to you.