The Brick

If I could give them a minus score I would! This place is horrific for customer service and over all on how they deal with people! Just went in today and had the worst experience in dealing with the store manager… she was plain awful she had no clue of customer service, we asked for a better deal if we were to get more than a few items and she just refused… being snarky about it… she saw us walk out after being rudely spoken to by her, without even saying goodbye or sorry for her awful behaviour… she’s terrible and condiscending in the way she spoke to us. Also Muhammad was terrible he is not customer focused at all… he’s just about numbers, all he cared about was up selling the warranty on their furniture and tv… very rude and we will never ever step foot in that establishment they need a lesson in customer service, especially the store manager and as well Muhammad… terrible!!! Big huge thumbs down! Save yourself the agony and go along Kennedy and Sheppard/​Lawrence line in the Scarborough area there are dozens upon dozens of furniture stores that desire your business and offer optimal service!!!

Terrible customer service. I had an issue a few weeks back. And the manager told him he would look into the issue and call me back… I have heard nothing…
Completely unacceptable for a large company as this…

I went to the brick to look at dishwashers. I was approached by an employee who made a deal with me and my wife for an LG dishwasher. This same dishwasher was almost $ 150 more at all the other stores so I was quite happy.
I was told at the time of purchase that there were 8 dishwashers in stock and the I could expect delivery on Wednesday (5 days after purchase). This was confirmed when I went to customer service who again confirmed that shipping would be Wednesday and that someone would call between 8 am and 11 am to ask if I was home.
Wednesday morning and afternoon passed. I had a technician which I called at 1pm. Since no dishwasher came he wasnt able to set it up. I ended up loosing $ 50 for his service fee.
When I went back to the brick to find out what happened they said that it was due to deliver a month later and that they had never told me it would deliver Wednesday. They said that the item had been out of stock for a while and a new shipment was due in a month.
After asking to see the manager the customer service rep. made a few calls and out of thin air found a unit that could be shipped Saturday.
The manager came around and showed me the bill of sale which had nothing filled out under delivery date.
The manager then proceeded to blame us for not checking this and said that the protocol is to make a confirmation of delivery call 3 days before delivery. The customer service rep. then corrected him and said it was 5 days before delivery (which was when we bought the product).
We spent over an hour at the store during which we simply asked for $ 50 for the technician fees that we incurred. Again the manager blamed us and said he could do nothing but apologize.
With such a big name like The Brick you would expect the best customer service but this was a very bad experience for me an my wife. We have gone to other brick locations and had a much better experience.
Just dont go to this location!