Zara

I seldom rate a store but this time I decided to do that. If I could, I would give zero star.
The staff at the cashier (kids section) was so impolite — never gave me an eye contact, didn’t hand me the bag after I paid and just left it on the counter. I am really not pleased because there was no service.
Please train your staff properly.

The stupidest thing in the history of shopping just occurred to me at the Zara store in Newmarket.
My wife wanted a size small top, but they only had medium sizes on the rack. But no worries, the mannequin had a size small on it. Simple opportunity to just switch the medium on the rack with the small on the mannequin, right?
Nope! According to store policy (thanks polite manager for explaining with a smile), the mannequin wardrobe may not be switched out. Company policy.
So if that is company policy, it’s a dumb policy. And if that was just the manager making up a lazy excuse, sad. Right now there is a lovely mannequin wearing the shirt at the store and my wife is shopping elsewhere and Zara is out a sale. Makes sense?
Oh, but don’t worry. The manager told us we could be put on a waiting list for when they change out the mannequin showpieces. Thank goodness! We’re dying to come back and pick up the shirt when the mannequin has had its fill of it.
Summary: stupid policy leads to no sale for store, unhappy customer, and no plans to revisit in the future.