Fido Kiosk

The nightmare continues…
When I picked up my «fixed» BB, it came back with NO BATTERY! The person who dispatched it failed to mention in the invoice that I was including the battery — which was the initial problem as it kept dying — so I had no evidence. :(
I wasn’t about to stand at the kiosk to argue/​do a s/​he said, on a Saturday afternoon at a bustling mall, so after telling worker that I’m positive that I included the battery so that people fixing it can test it out, I just left. Furthermore, the girl who served me said that a new battery would cost $ 30 – 50 and that they (Fido) don’t even sell batteries, I’d hafta go to another wireless accessories place.
Since the 1 – 888 Fido Customer Service line keeps business hours, I had to wait and call on Sunday morning. They were helpful and told me that they would credit my account for the cost of a new battery!
After calling 12 places and another trip to the mall (*eye roll*), I had my new battery, $ 70 later. Not my problem though since they lost it in the first place! Hopefully this is the END of it.
Problem: Although the people who work at this counter are pleasant and helpful, I think the problem is that they are sometimes SWAMPED with customers &/​or understaffed. So oversights probably happen more often. Also their computer system is NOT connected to what 1 – 888 Fido sees, so it’s their customers who eventually suffering due to their inefficient system.