Jack Astor’s Bar & Grill

Went with a big group. Our server was mike. For the first 3 quarters of our time spent there he barely approached the table. Even other people who came by to collect empty plates were nicer in a two second period than mike was the whole night. Any time we needed something we had to call him over or he would walk away before we were able to order more. He warmed up a little bit near the end of the night but it was probably just to improve his tip. Wouldn’t go back and sit in his section

Still the best one in the West end. Had the steak and shrimp, but still prefer the nachos and wings. Try to get Adrian, best server thus far.

10oz Steak classic. Smokey BBQ burger. BLT poutine. All great. Good job Kyle. Great atmosphere relaxed and casual. Lots of interesting things to look at and lots of TV’s.

Terrible service. Messed up on my order twice. Waitress blamed the chef. Promised to get the shrimp that was missing from my order as a side order but did not bother getting it. We came in a group of 15 and we were extremly dissappointed.

Went her twice. Once for a double date and once for a date a few months ago. Anyways, for the first time it was crowded and I thought that’s why the service was SOOOOO SLOW. It was my first time eating at Jack Astor’s and the other couple that was accompanying is had informed me that Jack Astor’s takes a long time to bring your food. So we sat there for almost 30 minutes til we got our food. I wouldn’t say it was worth the wait… I mean the food wasn’t terrible, and I had no complaints about it… but the food wasn’t special or anything. I could’ve left, went to 5 guys and got my meal 5x quicker than Jack Astor’s.
The second time… same issue and I was more upset because it was not even busy and me and my date even mentioned that service takes a while.
I would recommend another place as a «date» place… this seems more of a «I’ll have drinks here instead».

Went for dinner at this location. Had their Brie cheese burger, which was «meh» at best. Wouldn’t spend that much money on a burger… Didn’t even get a pickle spear.
What really ticked me off about this experience was my date had ordered a soup, and they gave her sweet potato fries. Instead (which is an additional charge). We told our server, who eventually brought out the soup, about half-​way through out meals. No big deal right? Well. When the bill came, they billed us for a side of sweet potato fries. What were they going to do? Keep the fries and serve it to someone else? Pathetic.
They messed up on the order, and they charged us for it. I didn’t tip the guy who served us. I don’t know if this was a rookie mistake, or he just didn’t want to comp is a $ 2.99 side of fries when we spent about $ 50, but you lost out on a $ 10 tip just because of it.
Next time, I’ll just walk over to Scaddabush. At least they know the basics of customer service.

this restaurants menu boasted that (paraphrasing here) «former president Bill Clinton are here» our «party» arrived to the front desk, when we spoke to the front staff about getting a large table set up, they asked us for how many? we replied with a number, but also said that it wasn’t a «set number» the front end staff responded with «well we can’t set up tables randomly without a solid number» and «we cannot commit so many tables to be taken up, because the blue jays game will be on soon, and we are anticipating a higher volume of people» so basically they weren’t helping us… we hung out in the bar to wait for the rest of the «group» when everyone was finally around (group of ten) we were put in the corner of the restaurant with a bunch of Elvis bust’s. i was really annoyed with the fact that we weren’t put here in the first place? and second annoyed with the fact that it wasn’t a very good spot to see TV’s from, because surprisingly the booth section had walls that were probably 6 – 7 feet high, so when your sitting down, you can only see out of the entrance of the booth? SMH at this one folks… we were approached by our server (mike), and after we all ordered drinks, we asked if he should bring a round of waters??? typically you should have brought a round of waters before a word came out of his mouth… but hey different practices at the «jack astors visited by Bill Clinton» i was a little disturbed by how forth coming our server was with the auto tip situation, he asked us if we wanted to split our bills… which we wanted, then he brought up the auto tip situation, even tho there was bill splitting, and then asked us if this was ok? DID WE HAVE A CHOICE? why would you leave your self to cause verbal confrontation?
i digress
after our drinks came by, we placed our respected orders for food, 20 minutes later the first rounds of food showed up, half of the first round of food that showed up was cold… so the only person in our party bothered by it, requested that it be re-​heated to which the server whisked it away… only to bring it back and it still be cold…
when a majority of the food came, every «server» was brought over to our table so the majority of us could be served at once, which i thought was a bit odd, because each server was only carrying two plates at a time? not to mention that lets say two servers were distributing food out to the table… they were reaching and passing food over all of our friends that weren’t sitting in the booth… myself included. SMH at this as well
when our food came (me and my s. o’s) we both ordered a plain poutine, and my poutine was at least double the size of hers… but there was no size option? we called mike over to correct this situation, which i let my S.O. handle, she pointed out the size difference. mike cut my girlfriend off with «oh well they use the same mold to make the poutine, so i don’t understand how its a different size, it looks fine to me». i was seething at this point, but respectfully let my s.o. handle this. my s.o. also pointed out that the gravy looked inconsistent in color, to which mike let out an exasperated sigh, and took the plate away. both of my food requests were cold, when realistically they shouldn’t have been. my s.o. got her poutine back, same size as mine and piping hot. i’m not sure what kind of show he was trying to run, but maybe he needs a bit more training to handle a bigger group, or don’t handle bigger groups.
the lack of professionalism defiantly wore on me by the end of our meal, the lackluster service from all ends of this establishment, and just the general attitude of our server was some of the worst Ive witnessed.
i would defiantly stare clear of this establishment… cause if you as a business… and maybe even narrow it down directly to the server… if you can’t serve 10 people at once? you should close your doors… and that’s being honest. .
i guess Bill Clinton has very low standards…
scaddabush is next door… do yourself a solid and spend your hard earned money over there… top notch service, and people who care.

First Jack Astors I’ve been too. Still at one of the top branches I’d recommend. First visit 2008 last visit spring 2015. I’ve ordered almost everything on this menu, they have yet to fail!
My only complaint is come early or you will not get a spot. This place is always packed on summer nights and weekends. Patio is really big! Inside is smaller compared to other locations.
Staffs are polite, food arrives quickly and in fashion.
They make the drink here really good.
HINT. Carpool. Parking space is limited, don’t park at the theatre across the street you will get a ticket!
Recommended.

Went for a dinner with a friend.
There is a patio: which could use more comfortable seats.
Prices for food are good. Ordered a texas chicken burger with soup, as well as sweet potato fries for starters and a sundae for dessert. Burger and soup were too salty.
Prices for drinks are high.
Service is good.

Celebration our graduation. The décor was so so so cool and our waitress Susan was amazing!
The Korean chicken wings/​ginger wings were very tasteful and you cannot say No to such a good treat! Next time I will come to try the salad called Smiling Buddha

The food here is amazing and the service is awesome. I love our server Amy!!! Super friendly and made the experience just that more awesome.
I had the «meatless burger» ha! Screw that I got them to put meat on that bad boy! The toppings sounded awesome and I wanted meat. Damn right I was getting it.
To go with my awesome burger I got the new Lobster Fries. Super yummy! These are a must try if you come here. The ssuce is so good, lighter than hollandaise sauce. and so much lobster. It was better than I expected.
My boyfriend got the «holy smoke bbq burger» with extra banana peppers and fried onions. He loves it’s, it’s to die for. Super spicy, very juicy, flavorful. If you live spicy food you got to try this. To go with his burger he had the «ghost pepper poutine», which extra spicy and still amazing. So again love spicy food you have to try this.
This place is a must if you want amazing food, service, atmosphere and overall great night. Even if your here for drinks and appetizers you will never be disappointed.
Again a big thank you to our server AMY!!! Super awesome person and amassing at making your night that much better.

Its a decent place to dine in (referring to all the branches) but am not sure the quality is up to par anymore. They need to change the menu… its not even worth paying 10 – 20 $ on some of them. But what I do recommend is the appetizer menu. Its quite nice. and their cocktail drinks are good too (cant go wrong!) but the rest is blah.

The food was very good. I have the ahi tuna and my friends had to eat chicken strips and the other person had to Salad. Our waitress was very friendly and because our order was a little slow they didn’t charge us for appetizers. We didn’t think our order was actually that slow but the manager came out and said they pride themselves on getting the food to the table together on time. It’s nice to see good customer service.

I’m not a great fan of dim and tacky bar and grill franchises…
However, this one has a nice patio, perfect for a cold beer on a sunny day. Sadly it was packed when we went there… So we were seated inside…
To top it off, I had a long hair in my salmon salad and the waiter was trying to cover it up… We just ordered the check and left…

Been here over 5 times, they either play super loud music, or it’s fully quiet. Food is disgusting and loaded with fat. Other times I tried to order, they were out of stock. Drink menu is bland, nothing special.
The layout is quite good and they have a warmed up patio which gets packed during summer. Service is usually slow and our table did not get checked on again, this happened 80% of my visits here.
Last time I was there, the waitress was cleaning the table I was sitting at which had bread crumbs… I don’t know if they taught them to properly clean but she hurled the crumbs over the edge with the wet cloth over my lap!!! I was pretty pissed out esp wearing a dress. Please be careful next time ladies

Visited on a Sunday night around 6:30pm. The outside patio area was completely full, so we were told to check inside. Luckily, there were tables for our party of 8, and we were seated within 15 minutes!
Our server was extremely helpful and dropped by a couple of times during the meal to check up on us as well. 4 of us split appetizers/​starters and our bills were handled very well. I split a guacamole chip dip. For about $ 7 it was a decently portioned size, with enough guac for the chips. For my main, I had chicken fingers with fries. It was about $ 14 and the portions tended to be large though.
The actual quality of the food wasn’t stellar though, everything was more or less as expected.

Ordered the nachos with beef chili as an appetizer and it was pretty good. Guacamole was okay but have had better elsewhere.
As an entrée I ordered the Bourbon Street steak with shrimp dressed in a red pepper sauce and mashed potatoes. The steak was ordered medium rare but received medium and was quite tough to eat towards the end. Shrimp was quite good and the mashed potatoes were great.
The s’mores sundae for dessert was very good although there seemed to be way more chunks of marshmallow than vanilla ice cream.
Overall the food was fine. Went to use up a gift card but there are more enjoyable places to hit up in Mississauga for the same price points.

On a recent business trip, I had my mind set on food… but work gets in the way and GTA traffic is terrible (IDK how citizens of Toronto deal with it!!!). After discovering the establishment I wanted to dine at was closed for remodel… we wandered our way to JA (literally across the parking lot!).
It was a little later in the evening, so finding a seat wasn’t difficult. This place reminded me of Champps back home, plenty of TVs on the walls, loud, smell of onion rings and plenty of adult bevs being poured.
We were in Canada (darn Americans!) and had to get classic poutine and wings… c’mon, you can never go wrong with wings, yeah?! The poutine showed up looking like it was put into a Chinese take-​out container, cooked and dumped out of the box… keeping it’s box form; yeah, that happened. It was alright, but I’m sure there were much better versions out there. The wings were your oh-​so-​typical wings you find at any sports bar in North America… nothing to write home about.
I love burgers (who doesn’t?) and landed on the Holy Smoke BBQ Burger, topped with smoke bacon, BBQ sauce, BBQ pulled pork, friend onions and banana peppers, YES!!! So, what I perceived as amazing on paper, i.e. the trusty menu, showed up as something not so thrilling. The beef was bland, pulled pork was somehow lumpy… how is that possible?! Overall, not amazed, but I was hungry and needed nourishment… down the hatch!
Find another place to drop a couple loonies…

I’ve been to this restaurant several times, but first time reviewing the food. I was expecting a 5 star since I had never had a bad experience. This time was not that great, it was a late night poutine and calamari.
Let’s start with the poutine, I remember it being amazing and drench with gravy. This time around it was mediocre. It was a tea spoon of gravy and not very good cheese curds. I would’ve been better off with a basket of fries with gravy on the side. Please readers don’t waste your time ordering this fake poutine.
Second is the calamari, it was alright. I feel like it was store bought, but bonus points on the sauce. Without the sauce, it would’ve been another mediocre meal.
What made this place a must return joint is the music and entertainment tv. It was amazing and kept the mood happy which hid all the deficiency of the food.
Next time I come back, I’ll stick with the burger and fries and pasta meals. 3 star since I’ve had good experiences before. Please Jacks, step up your game.

I have visited this jacks out of convenience many times and my experience varies each time but it’s never really bad
I find the service and food to be faster, more reliable and consistent in the morning, night time seems to be busier and the service greatly suffers.
Most of the staff is incredibly young and do not know how to handle large volumes but I do find them reasonably friendly however the lack of experience really shows especially at busy times. Incorrect orders are not uncommon at these times and drink orders seem to take forever with a great deal of inconsistency.
The mixed drinks are quite expensive when u think about where you are and what your getting the blue raspberry lemonade is little over $ 11, maybe Im not a big mix drinker but i find that a little steep for a simple mixed drink. Still i am
Absolutely addicted to the twisters they are well worth the price, absolutely delicious! At one point I loved the drink called «red rocket» I believe but I remember ordering it at this location twice and both times it tasted totally different. That is one thing I will say about jack Astors, they do not have consistency across the board and from such a large chain I come to expect this.
They have a large patio and dining area but I’m not fond of the bar area… A long channel of high top tables and small booths gives me an awkward feeling like being in a stall like environment with tvs everywhere contained in a cramped space surrounded by glass.
However I have rarely been disappointed by the food which is usually very good, everything from steaks, spinach dip to chicken fingers have always been good and the presentation has been very clean as well. My only negative experience was not my own but happened to a friend; they got extremely ill from the lobster and crab dip but that was the only bad thing I can mention.
All in all I will def return here as it is one of the most convenient jacks for me to come to, expensive or not I like a lot of the mixed drinks offered and the food is usually good, seems to always be a larger bill but I still enjoy the experience