Microsoft Store

This Microsoft store is probably the best one I have ever been in. They were super on point with customer service, knowledgable, friendly and awesome. Often when I go to other stores I end up thinking «these guys need to take lessons from the apple store». But these guys were really quite on point.

I have always liked Microsoft… Having been an avid user since Windows 3.1. It has been a company which has put out some not so good products (Vista, Windows for Workgroups) to some great ones (Windows XP, Windows 7, Xbox) Apple when they introduced their concepts of direct sales to customers via a store front was amazing, this is where Microsoft fell behind and the cult of Apple was born. Enter the Microsoft Store…
The Microsoft store is the storefront and showcase of MS (Microsoft) ecosystem. Everything ranging from cellular phones, laptops, tablets, software, toys and their popular Xbox gaming systems. Although there are quite a number of locations in the United States there are only limited number in Canada and only 3 in the GTA area (Square One, Eaton Center, Yorkdale) hopefully on the success of these, more will follow. Many brands who support or install MS on their hardware are also represented (Dell, Toshiba, Lenovo) just to cite a few. The store is beautiful with bright colors and an awesome full store video wall, Xbox gaming stations and hands on displays. There is a ton of staff and they are all eager to help or answer any questions. My visit was to replace my Xbox One controller which had failed. Usually these things are about 60 bucks to replace, but when I had purchased the Xbox the sales associate up-​sold me on the extended «Microsoft Complete» warranty for $ 40 dollars. Usually, I don’t take the extra add on warranties because of all the horror stories I hear about consumers who opt in for such things and the hassles that they go through to get products replaced or repaired. I walked in fully expecting a discussion on how it broke or waiting weeks to get a replacement and me without a controller till it was fixed. Not the case at the MS store. I was greeted by one of the MS team members, explained my situation, showed my receipt. They said no problem and handed me a new controller. No questions asked… they also made sure everything else was working with my system and ensured that if any problem came up… just to bring it in and they will make it right. This is is the way IMHO that issues should be addressed in retail.
The MS store also offers many free services in house. Free Virus removal and check up (why spend $ 50 bucks at another place) Free Wifi, Free setup and instruction of use of any of their products or even non MS products as well (i.e if your having issues with MS office for OSX or android).
If your looking for a MS based system or wanting to try out the new Xbox One or just had a question about a new tablet. Drop by the MS store at Square One and they will take care of you.
#greatservice #xboxone @MicrosoftStore

I have to admit that I have been turned off from Microsoft products for a few years bow because of the numerous issues and bugs that they can cause and without proper customer support.
However, with the introduction of the brick and mortar stores and their promise to service any Microsoft product, regardless of the manufacturer, it has made it a lot more appealing to buy their products. Recently, I’ve purchased two items and they are pretty easy to use. I bought the Nokia Lumia 635 (unlocked) for $ 99 and the ease of use is amazing. My 60 year old mom (who is switching from a flip phone) picked it up very quickly and she loves it now.
In addition, the Microsoft store is not as packed as the Apple store, which allows for great customer service.
They also have good deals and realize that in the mobile and tablet market, they don’t have the same reach as Android and iPhone and are using lower priced products to compensate for it.
All in all, I think we all need to reconsider Microsoft products again as they seem to be making a comeback.